This location did NOT have truck share set up. I had to wait 2 hours for them to open. Once open, I tried for nearly 30 minutes to be helped and the manager was extremely rude saying he was aware of where the keys were. When I mentioned that the keys were normally in an outside lock box for truck share he gave me a very poor attitude and said he didn't want me to ever use this location again. His excuse for not being prepared was that he wasn't the one to close the night before. Either way his attitude that I was an inconvenience was appalling.Robin M.
Durango Ski And Patio
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Durango, CO 81303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was charged up front for 50 miles of travel.I drove less than 10 and have repeatedly requested a refund of 40 miles (at about $.70 per mile, that's almost $30).Erika S.
Minor complaint: When I picked up the trailer, I told the guy I was going to drop the trailer at Hermosa, just north of Durango. He said fine, and that the contract said it was open where I could drop it off. Then, out of the blue, I received a message from Uhaul saying I needed to drop it at Durango Ski and Patio â€œper our conversation â€œ, and that if I didn't drop it there, there would be extra charges. There was no â€œconversationâ€, only a Uhaul email directing this drop off location. Uhaul made it sound like there was a high demand for trailers at Ski and Patio, so I was fine changing my plan and driving further and on slower streets. However, there were a bunch of idle trailers at Ski and Patio, so none of this really made much sense. Thought you should know about the inaccuracies and puzzling nature of messages I received from Uhaul.Jeffrey R.
Staff was friendly and helpful 🙂brian C.
I was very unhappy that the person who handled the return of the truck we had rented expected me to just leave the vehicle and to get an email receipt after he had had a chance to actually look over the vehicle and check it in. I think this is completely inappropriate. Every other time I have rented a UHaul truck, the person handling the return did the inspection, mileage, and gas check while I was actually there and gave me a receipt. To expect me to just drop off a truck and eventually get an email receipt doesn't seem to me to be an acceptable policy. We eventually waited until he had time to process the return while we were actually there. A couple years ago, we returned a vehicle to a different location in Durango (the U-Haul location at 25823 Highway 160)) , and they were great and actually did the return processing while we were there. I would have returned to that location, but the agency in Utica, NY, where we picked up the truck, told us we had to return it to Durango Ski and Patio, which we did. If we have to do this again, I will ask for a return to that location.DAVID T.