Customer Reviews for Allen Outdoor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allen Outdoor

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JACQUELINE R.
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You were beyond description. The absolute best business I have ever dealt with. All personnel were curtious and helpful. The equipmentment was new and spotless. I ran into problems ( not due to U-HAUL in any way), I was given extra days and more help. I can't say enough about this company. Thank you U-HAUL

JENNIFER A.
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Customer did not leave a comment.

RENN E.
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Sorry I didn't get the gents name when we dropped off. He was very helpful and accommodated us although we arrived right at quitting time. We were Grateful!!

Reed T.
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Same as above

Ryan B.
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Customer did not leave a comment.

Michael Z.
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Right on Main Street. It was small but very convenient. It only had one person staffing the entire store but he helped me timely

SARDAR K.
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The person who probably manages this location is not the best soft spoken person you would like to see, but he was helpful. I would give his customer services 4 out of 5 stars, and my overall experience with the vehicle, check in, check out etc, as 9 out of 10.

DREW R.
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Customer did not leave a comment.

Bennett P.
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Customer did not leave a comment.

JACKIE M.
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Customer did not leave a comment.

kelly W.
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Brian H.
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Very well run operation with a cool staff

Nicole K.
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Customer did not leave a comment.

JACKIE M.
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Understandably difficult to guarantee available equipment. It did create a little extra stress and difficulty scheduling help.

RONALD F.
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Customer did not leave a comment.

Dotan S.
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Customer did not leave a comment.

Josh C.
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Staff was great, very accommodating. I was running late for my drop off (I did notify them ahead of time) but the gentlemen made no issue of it. Great experience. Highly recommend using this location!

MARK J.
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Fast and efficient check in!

ANKUR S.
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Customer did not leave a comment.

Susan F.
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service was very good and the rental process was easy

Ankur S.
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Customer did not leave a comment.

Harold L.
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Pulled Over by Oregon Highway Patrol for NO TAIL LIGHTS. INTERIOR LIGHTS STUCK. BOTH ARE SAFETY HAZARDS AND ILLEGAL! Central call center customer service inconsistent in offers/ claims wasting massive amount of time. No allowance in time charges for severely hazardous smoke conditions. WEAK, UNCARING, INSENSITIVE , INCONSIDERATE, RIGID, NO EMPATHY with two exclusions. The woman who picked up the phone was stellar and Mike at the pick up location is awesome!

Brandon F.
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Customer did not leave a comment.

Erin M.
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Apparently it was “after hours” drop off at 9:37am on a Sunday. Wish u-hall would've informed us to this prior to dropping off our rental. It should've been communicated the hours of operation.

Robert J.
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Customer did not leave a comment.

Aubrey T.
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Customer did not leave a comment.

Robert H.
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The fastest, most efficient return ever! It took all of 5 minutes for him to check it out, unhook, and I was on my way. Thank you!!

William C.
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Customer did not leave a comment.

SUSAN H.
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Awesome customer service

DARRELL W.
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Customer did not leave a comment.

Gary Y.
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Great experience! Online checkin made it quick and easy. Friendly and helpful staff.

Tom L C.
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Customer did not leave a comment.

ERIN M.
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Customer did not leave a comment.

david C.
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Joseph A.
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Muhammad A.
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I have given 'Poor' rating to Uhaul company, NOT the locations where I picked up and dropped off. I was promised a 15' truck which was confirmed one day prior at a different location than I reserved. I agreed and confirmed again same day of the pick up. But when I arrived at the location they told me that they don't have it. They sent me to another location when I agreed to get 10' truck. The whole ordeal took 3 hours of my time. Now, I'm waiting for price adjustment from 15' to 10' truck. Frankly, I think I should be given at least 50% off....will certainly think twice renting from Uhaul again

Andrew W.
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Customer did not leave a comment.

Jonathan T.
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The ‘ol man takes care of everything and he's quick. Anything I need, he has or finds. Thank you

DREW O.
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The owner of the business in a small town was great. He was able to get me on the road fast. Thank you

Michael K.
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Customer did not leave a comment.

Richard W.
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service was good, due to gas being suffened and the gas line cut. Spilled gasoline at the gas station, BUT WAS ABLE TO OBTAIN A REPLACEMENT TRUCK AT UHAL IN BISHOP CA. THANKS I washed the windows and the inside of the dash board.

Peter D.
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Very business like.

Rick W.
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Mike was a big big help. Thanks Rick Wiggenhorn

Logan N.
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Parking was not clear. Mike Allen was incredibly unhelpful. I watched and waited for him to park a truck, then he just walked away to park the next one and didn't point out where I should park. He also reported my gas less than what I refilled, and charged me $23.50 after I dropped it off!! Rude.

Mark H.
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Customer did not leave a comment.

AMANDA KATE T.
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Customer did not leave a comment.

Debbie D.
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Timothy M.
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Customer did not leave a comment.

Peter P.
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Better signage as to where the office is

ROBERT W.
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Excellent personal service

Dennis O.
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I was ripped off by uhaul and will never use you again

Pamela W.
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Customer did not leave a comment.

ROBERT W.
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The WiFi was out of operation and cell coverage is poor here. A member of staff/owner had to check in the equipment.

Kathryn W.
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Customer did not leave a comment.

ADRIANA S.
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Great!

JOSE S.
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saved the day, the place and people where wonderful. Thanks for the help

KEITH D.
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The outside of this low mileage Ford had what appeared to be oil scum all over it. The windows were dirty and the inside of the windshield had what appeared to be coffee w/ cram splashed on the drivers side. The seats, floor, and cargo box were spotless. I would definitely recommend ear plugs as cab noise runs about 85 decibels.

PAUL C.
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We originally rented a van but needed something a little larger ao went into the Allen store and asked to upgrade to a 10-fr truck. We were told the smallest available at his location was a 15 ft so he instructed us to ask for a 15 ft (would think we should not have had to pay the larger amount for space we didn't want or need)!! The day we picked up the U-haul truck the worker was going to give us a truck that smelled heavily of tobacco smoke and there was a cigarette burn In the driver seat. I explained I was allergic to cigarette smoke and needed a different truck. The worker was furious and said that the paperwork would take an hour to change to the new truck and that he was the only one working. I started walking toward a another newer truck to inspect for smoke odor and he sarcastically said, “you are NOT getting that one”. He was extremely rude and made the entire transaction extremely uncomfortable. VERY POOR CUSTOMER SERVICE!!

Jim C.
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Customer did not leave a comment.

WILLIAM R.
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With the inspection of my truck I learned that my hitch was not as strong as it should be, thanks to the knowledge of your personnel. I will upgrade my hitch at a later date.

PAUL A.
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Customer did not leave a comment.

Janice C.
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Worked out great.

JENNIFER H.
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Customer did not leave a comment.

Karen T.
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Customer did not leave a comment.

Gina B.
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KENNETH M.
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Customer did not leave a comment.

Scott A.
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Move to a different location with professional people working there , not con artists

Valerie H.
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It was perfect!!!

John B.
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Customer did not leave a comment.

Steve S.
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Other than the very helpful older gentleman and his grandson, my rental of the trailer I needed NOW, was delayed three hrs. because of some kind of glitch on U Hauls end. So because moving day is all about timing, the long delay screwed up my plans big time with new tenants moving in while all my stuff was in there way because I was not able to load up my stuff when I said and planned to do at 9AM. I think that not even paying the measly $28 dollars I owed with cash was even more frustrating. I could see my trailer sitting there waiting to be hooked up and could not because of a so called glitch on U Hauls end. I feel that because I am a long time customer of U Haul, I should be refunded my trailer charge and maybe even given a voucher on top of that. I was extremely inconvenienced and was extremely unhappy with this treatment by U Haul.

Moon C.
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N/A, folks were inviting, friendly, and made the check out process way easier than I thought it would be (gave them the key, he examined it, checked some stuff of on his phone, and we were done!).

Janice M.
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Customer did not leave a comment.

Allan S.
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Customer did not leave a comment.

Varnell M.
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Customer did not leave a comment.

Jeffrey R.
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Customer did not leave a comment.

RENE L.
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It was a great experience

Clayton T.
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perfect

Ricky P.
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The gentleman was very helpful and patient .

hank P.
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No signage on Main Street. One can drive right by it and not know that it is U-Haul

Dean S.
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Very helpful and friendly service.

Bob B.
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Customer did not leave a comment.

James G.
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The experience was seamless and painless... and the process was pleasantly efficient.

Tanya S.
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Customer did not leave a comment.

Bruce P.
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Customer did not leave a comment.

Gary T.
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Customer did not leave a comment.

Robert M.
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Gerhard T.
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Chris D.
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Aris L.
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Customer did not leave a comment.

Gregory V.
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Mr Allen was very helpful and trailer was ready and waiting. Excellent service.

Jeffrey B.
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I dropped off the trailer to an older gentleman who was extremely grumpy and didn't say hello. He opened the rear door of the trailer. I had rented 2 bags of blankets. One (6 blankets) wasn't even used and still in the plastic. The other 6 blankets were obviously tossed around from the 40 mile drive being empty. The grumpy guy said..."are you going to fold those?". These were his first words to me. I responded with, "No". He said he was going to charge me $25 because they weren't folded. I went inside the chemical evasive trailer from the cleaning solution at the pickup location. Folded the one blanket that wasn't folded in 30 seconds. He then hooked up the trailer to a battery pack to see the side lights not working.....he was upset at me because this trailer..."should have never left the other location"!! Completely unprofessional and an extremely unpleasant person working at your Bishop location.

Eraj P.
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Customer did not leave a comment.

Kevin G.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Lynne B.
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Mike has been wonderful to me over the years. This last move was for myself and took 2 trucks. Mike was patient with my vacillations over what size truck to order. Huge thank you to Mike!

Keith S.
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They do a great job of taking care of their customers. I have no complaints so I really don't know what they can do better.

Michelle P.
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Nothing. The guys were extremely helpful and courteous on numerous occasions.

Suzanne L.
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Customer did not leave a comment.

Allan H.
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Customer did not leave a comment.

Patricia D.
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Mike was great

No reviews have been submitted for this location.

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