Customer did not leave a comment.
Eric S.
Customer Reviews for Allen Outdoor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was very friendly
Raymond R.The owner is a nice fellow. Good communication! Made the whole process easy.
Cindy K.Simple efficient service.
Robert M.Great store for all your adventures
James R.Rented online and everything went smoothly when I arrived to pick up the rental ! Good customer service !
CATALINO C.Very surprised the truck was half tank of gas. My experience with all all other rental services I have used start with full tank and require full tank upon return. It appeared that there could possibly of disputes guessing a half tank amount. Gentleman was fair with returning half tank.
Mary S.Excellent service.
Annette B.The gentleman that owns Allen Outdoor Products is a true professional and I refuse to do business with the other Uhaul Dealer that is in this area.
William M.Had a problem returning the trailer. When we picked up the trailer, we were told by Allen Outdoor that they would be closed when we returned it, and to drop it off and check in "after hours" online. Could not access the site to check in. MyUhaul.com kept going to the page to request roadside assistance. Called customer service where I was scolded by Sheila, from the UHaul Company of Fresno, that we'd been left a message the day before to return the trailer to a different location. That location is 10 miles away (20 miles round trip). She apparently expected that your paying customers should be available to answer phone calls while traveling on personal business, and to spend extra time and money doing Uhaul a favor, as if we are employees. This annoyed me, as I was calling either for help accessing the correct site, or to make sure our return of the trailer on time was noted. Maybe even "thank you for using UHaul." Instead I was told that since we didn't pick up the message or go where we were told, and the rental site was closed for Thanksgiving week, our contract would remain open until December 2nd. I presumed this meant we'd be charged an extra 12 days rental fee, which made me angry. Sheila hung up on me for swearing. I called the number back and got her again. I did get an assurance that our dropping off the trailer as per our actual contract and instructions had been noted. At my request she also sent a receipt and an email noting the trailer had been returned on time. Kindly inform Sheila that people pay you for service, and do not work for UHaul.
Catharina K.The gentleman at Allen's is very courteous and helpful! Trailer could have been swept out better by previous customer. The sliding door on this one was really hard to open and close and match up the locking mechanism.
Andrea M.My home center
Frank L.Mike Allen always provides great customer service.
MICHAEL S.Mike Allen always provides great customer service.
MICHAEL S.I received an extra charge for after hours even though I returned it in the time predicted and the tank was not completely full when I left.
Elizabeth G.Get more people like Mike in bishop, and your crew in the Apple valley location are also very amazing.
Michael S.Fast friendly service
Charles G.no improvement needed
JAMES K.Great smooth transaction.
jeanette N.Truck & trailer were ready for pick-up when I arrived. Staff member (Mike) was able to change pick up time to better suit needed issue. It helped a great deal. Equipment was in very good condition.
RAYMOND S.V FRIENDLY SERVICE. EXCELLENT EXPERIENCE
MANDEEP K.We were very impressed with the service at this location. It was beyond our expectations . The owner was quick and courteous and made sure that the trailer was hooked up and checked for safety!!
ROSS C.Mike the owner is super sweet and very helpful. Made everything easy for me!
Lisa C.The uhaul was horrible. The trucks high beams didn't even work and the seat couldn't even come up to my height. The side mirrors couldn't be adjusted and my experience was shit. The old guy at the bishop location treated me like I was nothing and gave me attitude when I asked him questions about the vehicle. Would never recommend to anyone.
Steven T.Great rate for a motorcycle trailer with ramp to rescue my friend & bike with a flat.
Anthony R.Add cruise control. Add more pockets.
eddie D.I've rented Uhaul from this gentleman before and he's always courteous and efficient.
Richard L.Nothing. Mike is professional and courteous and extremely knowledgeable and helpful. Bishop, CA, is very fortunate to have the "Red Horse" in our town.
lee A.Just keep being awesome
Ian L.Awesomely friendly.
Michael A.Thanks!
Steve M.I dropped off the park after hours. The parking is all along a road. A parking lot would have been nicer.
Cory D.The person I dealt with was nice and very helpful- easy and fast check in and out!!!
Wendy F.Please have some helping people.
Lawkant K.The tires are in need of attention.
Caleb T.I picked up in Bishop,Ca. I told the gentlemen what I was carrying and he told me to ago with the biggest enclosed trailer which was the 6'x12'. Which was way, way too big! Only used a quarter of it. Got charged $162 plus insurance and a extra 4 days @ an extra $22 bucks a day. So ended up costing me $250! If I was smarter would have gone to Coleville and gotten it for half the price. Because I had to drive a 45 mins away to get the trailer, not like I was able to drive right back down and get a smaller one. So had to do a 90 min drive, plus gas prices at a all time high, didn't seem feesable to exchange for a smaller one. Over all ended up costing 2 1/2 times more than I should have payed. Other than that everything else was fine.
CHERILIN B.Easy and conventional to drop off the equipment.
Scott B.Gentleman was nice and informed me that the receiver I was using and have used before at other UHAUL locations was not correct rating . Too bad he did not have one for me to purchase, but no worries as the GEATEST NAPA STORE in Bishop, CA had one.
Andrew H.The initial online reservation process was bumpy because you can't actually reserve a van at one of the listed locations. When U-Haul called to tell me that, I almost didn't pick up because the number shows up as likely spam.
Eva E.On the backend of this rental, the staff at this location were professional and helpful.
Bryan F.Smooth
Thomas R.very professional streamlined process
TOM A.I wouldn't recommend U-Haul to anyone anymore. 3rd or 4th time I have used you and the service was awful. You make it so difficult to pick up and rerun after hours. Also you charged a cleaning fee when the truck was clean. I move often and will again but I won't be using U-Haul
NINA S.Mot to drop off on a Saturday or Sunday, they were closed and I couldn't get into "Share my Location" to show I dropped the trailer off before 10am and then I was charged another $20.00 for an extra day
Geraldine W.None
Daniel L.Mike is great. Very froendly and does us good each time. Higly reccomend
Natalie M.Both side mirrors were broken. The windshield was cracked the truck was dirty inside and outside. I feel like I rented the oldest and most broken down truck they had. I was just sad.
John W.