LORI OF ALLEN'S GULF AND U-HAUL SAVED THE DAY. WE FRANTICALLY ATTEMPTED TO RETURN THE RENTAL BY 2 PM TO AVOID ANOTHER DAY'S FEE. LORI WAS ABSOLUTELY AN ANGEL AND PROCESSED OUR RETURN GRACIOUSLY AFTER 3 PRIOR FAILED ATTEMPTS. I CAN ONLY WISH THAT EVERY DEALER HAD A 'LORI' THAT WAS AS GRACIOUS, COMPETENT, FRIENDLY, ACCOMMODATING AND CUSTOMER FOCUSED!!!JAMES N.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sarah K.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.Austin R.
the chains and strap for the tow dolly on my car may have been installed incorrectly, i checked on them through my trip and the strap fell off and the chain was twisted up too tight to remove my car from the dolly.William B.
Laurie was very helpful in helping with extending return due to illness.Jon H.
Have the employees wear masks while following rules and regulations.Shannon M.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.David J.
Very helpful and friendly staff. Great experience! Thank you for making it all very easy!elizabeth B.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Karen C.
Perhaps have some boxes wardrobe boxes and tape I had to go clear across town to swannanoa location in order to get boxes and tape which was frustrating but customer satisfaction was superb truck was immaculate a nice newer one an overall excellent experience truck drove great!Terri S.
Everything went very smoothly- I couldn't have asked for better service or equipment. And yes I will come back to Allens Gulf next time I need a truck.Jeanette P.
Very easy to deal with, super convenient, really worked with us. Would have appreciated if everyone wore masks and they verified that vehicles were sanitizedCynthia A.
The truck was out of alignment the women where I rented was amazing and went above and beyond. I'll be back in a few weekssteven R.
Customer did not leave a comment.TIMOTHY D.
I was over charged for the rent and I'm still waiting for my refund the gas Guage was incorrectCharles C.
They were down to earth and very helpful.Russell T.
Customer did not leave a comment.shannon V.
Friendly service, rental process was super easyMartha J.
The address is wrong. The address should be updated or at least the reference of the fact that the location is within a Gulf gas station should be mentioned.DYLAN P.
Customer did not leave a comment.Sarah T.
It was an after-hours drop off at a service station.. There wasn't really anywhere to park the truck, as there were other trucks filling the lot. I just had to block all the other trucks in order to keep the parking lot clear for gas station customers.MARK B.
This was third uhaul rental in 3 weelks, first time this location. I preferred This location 10000% more than Swannanoa River Rd location. I was able to call and actually speak to Allen directly. Very great EXCELLENT service!!!Linda M.
Not a thing.. Y'all were so great!! Even cleaned out the truck while we went and got the dolly.. You guys sre awesome!!Megan M.
Allen's Gulf is the best place in Asheville for UHaul rentals.Julian H.
Customer did not leave a comment.mary alice B.
Nice folks!Brad R.
Nothing, everything went extremely wellJoseph D.
Customer did not leave a comment.johnny P.
Very professional and efficientVencint J.
Customer did not leave a comment.Larry N.
Customer did not leave a comment.ERIC W.
Customer did not leave a comment.larry S.
Customer did not leave a comment.Wally H.
Customer did not leave a comment.Daniel P.
Very impressed as it was easy to pick up and drop off.William C.
Customer did not leave a comment.Samuel M.
Always great service and super convenient.Laura M.
We had an excellent experience. The lady that helped us was super helpful, friendly and quick in checking us in/out. Would definitely recommend this location that is just off I26 and located with a gas station.Jaden S.
Service was above EXCELLENT. They were quick in completing the paperwork and even faster in connecting the trailer. Inspection was made and we were on the way. Cannot say enough about the excellent service.Paul O.
Renting from here was very simple. Everyone that helped us, both at pick up and return was very nice and friendly. Will definitely rent from here again.Odalys N.
Very well organized and ready to answer questions. Will reccommend to my friends to use this location.Rebecca Y.
Nothing! This uhaul location is the only of the 3 locations I dealt with on my move who actually answered their phone when I called. My truck was ready when I arrived and the gentleman I spoke with was very personable and helpful and gave me full and accurate information for using the truck. Lori promptly came out when I returned with the vehicle and again was very personable, didn't rush me in getting out of the truck and removing any dirt and trash I left. She was also prompt and friendly in completing my paperwork. I would recommend highly recommend this location.Vicki S.
Customer did not leave a comment.JAMIE H.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Dave W.
Customer did not leave a comment.Elizabeth K.
Very efficient and helpfulBarbara Q.
thank youRonnie D.
Customer did not leave a comment.JONATHON S.
Customer did not leave a comment.JANN R.
Very friendly staff.Marcie R.
So above comment.Stephen B.
Please get the mileage right when telling customers what they will be charged. I told the person when I made the reservation that the mileage according to google maps was 195 miles and that didin't count the 20 miles (10 back to our home and 10 back toward our destination from our home past the pick up site). For some reason he put 185 miles instead of the 195 or 215. The additional charge of $14.00 and some change isn't the issue. The issue is that he didn't input a valid mileage in the first place. We have rented from U-Haul in the past and never had this happen before so it may be an unusual circumstance. The people we dealt with and the equipment were all good.JOY C.
Customer did not leave a comment.Camilla P.
Customer did not leave a comment.Travis C.
Alan was extremely rude to the point of harassment .. Verbally abusive before rental and when checking in. I have been to this location several times before for gas and was about to have car repair. I have used U-haul as well as my family through out our lives. Always had excellent service until now. I don't know if this is the owner or an employee. All others at this location have been extremely professional,polite and respectful. Thank youTeresa K.
Staff were friendly, helpful and courteous. Check out and return of vehicle was seamless and easy.Susan P.
Very efficient. Truck was ready to go, minimal paper work required. Drop off was the same.Nan D.
Customer did not leave a comment.Ayana D.
Very friendly and knowledgeable people at Allen's Gulf station. The van was ready on time and set to go.Murry S.
Customer did not leave a comment.Douglas M.
Give all the people working there a raise!Benjamin B.
Nothing that I know of. I was pleased with the rental experience.devon J.
Customer did not leave a comment.alberto W.
Customer did not leave a comment.Dianne B.
The owner was very busy but took the time to help us work out the hitch to our truck. Highly recommend!andrea A.
It was not clear in my initial emails from UHAUL that this location was the pick up. The emails mentioned the Marshall General Store, which is where I first went.Daniel A.
Customer did not leave a comment.susan G.
The fella running this place was friendly and easy to work with. No problems!ryan B.
Customer did not leave a comment.David D.
Easy checkout and easy return. When we realized we weren't going to make our original return time, they gave us an extension, no questions asked and no extra fees.Rush A.
Excellent staff! Go out of their way to be helpful ! Always rent from this locationLeah B.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.marc A.
Customer did not leave a comment.Steven R.
Customer did not leave a comment.jessica N.
Customer did not leave a comment.Zoe R.
On Sat 8/15 when I rented on short notice, Jerry was very accommodating and gave great service. When I returned truck on Mon 8/17 the man who checked me in (didn't get his name) gave great service also. I would highly recommend this location.Lori F.
The bigger issue was that the location at 1500 Airport Road double booked our other rental and completely screwed us over. We need that money back ASAP. It cost us $30 in gas to get back and forth from there, and $370 for the movers we'd hired and had to let go because of your incompetence. This is not the first time I've had an issue with UHaul's incompetence, and I expect this to be remedied or else you will lose us as customers for good. Thank you.Harris M.
Customer did not leave a comment.Michael F.
I had to lubricate the sliding door in order for it not to stick and require extreme effort to open and close. After lubrication it worked fine.Hugh H.
All was goodCLARENCE T.
More parking for day customers would be helpful.Jake K.
Could not have been any better.steve S.
The staff was very kind and helpfulLISA R.
Nothing at all. I was pleased with everything. Great service after all.Vladimir M.
Customer did not leave a comment.tracy N.
Seems like this guy has been doing this a while. Friendly, quick, straight forward. I was in and out in a flash, even though there was a guy in line infront of me.James D.
Customer did not leave a comment.John B.
Customer did not leave a comment.Ed C.
Truck was not ready for long distance travel. Previous renter left door hair everywhere in the interior, spilled drinks, and totally unacceptable condition. Because I was short on time I had no choice but to accept. My wife and I spent over one hour cleaning the interior before we drove it long distance.Ray C.
Easy in and easy out. Always use this place they always have my truck ready. Very friendly, fast, efficient.Laura W.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.Richard Z.
Insulting to the customer.Nate P.
Great customer service. Very easy.Elizabeth S.
Better COVID protocols.David S.