I just didn't know my pick up was going to be at a different location. It was alliance printing instead of the UHAUL business location.KATHERIN S.
Customer Reviews for Alliance Printing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ASHLEY H.
Online check process was absolutely terrible!Jason M.
Was a great experienceBRIAN B.
Customer did not leave a comment.CHARLES NATHAN S.
Clean facility, fast easy process!!!Ethan J.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.FRED S.
Very professional and was highly impressedBRIAN B.
Customer did not leave a comment.RONALD W.
The rental/pickup locale was a wonderful experience. The uhaul national website is horribleADAM J.
Customer did not leave a comment.JEFFREY R.
I have use this location a few times now and even though there is one closer to my house the customer service is great.RICHARD D.
Customer did not leave a comment.Della L.
Those 2 women at ALLIANCE PRINTING and U-HAUL are SUPERB INDIVIDUALS. I f could give 10 STARS...I would because they deserve it.DEWAYNE P.
The attendant was quit nice and the process on site was easyJOHN S.
Customer did not leave a comment.ANDREA M.
My experience was great! Very professional personnel and I received great instructions on the truck, gas mileage and after hours . I would definitely recommend this location to any one!!annette G.
Customer did not leave a comment.anthony B.
This location was not open when I tried to drop off the truck. Online wasn't working either. And I received my bill 2 weeks after returning the truck and it was for over $100 more what had been told to me on the phone. My whole experience with UHaul was awful. I called before paying the bill and while the gentleman was polite, he wasn't helpful/unwilling reducing any rates.STOREY T.
Customer did not leave a comment.Nahjier W.
Equipment was not available and Payment is pending, How is UHAUL guarantee processed?GEORGE H.
This rental was quick and efficient. Pam was courteous and professional and handlled the rental without any difficulties. I would certainly consider renting from this location again.Barbara H.
Pam was very sweet and helpful. Will definitely return. She had the sweetest two dogs I've ever meet. Made my transaction with her even better.Tiarra K.
They over charged me, took almost 30 mons to pick up the van. The inside of the office smells, got attacked by owners dog... Not to mention dog shit and piss in front of the door as you walk in... On the phone dealing with a personal matter. The online check in didn't work. So I'm pretty sure I'll stick with Penske. Oh you owe me a refund by the for her over charging me. Thats fraud. Adding things toy bill that I declined.BENJAMIN W.
Great customer service! She had everything I needed the right truck and appliance dolly. Will definitely use this location in the future.Timothy C.
Friendly serviceScott M.
The clerk at Alliance Printing was exceedingly accommodating! I'd definitely recommend using this location for future moving needs! Five stars!JOSHUA D.
Rented a dozen furniture pads once we opened the package of them one pad was cut in half. So we had two half pads. Also the cab smelt like a ashtray, obviously the last person that had the truck smoked in it.MICHAEL S.
There were cigarette ashes in the cup holders. Vacuum the cab before the next rental.RICHARD L.
The truck ran ok. I got in the truck and immediately saw the right rear tire needed air. The door handle on the passenger side was broken to where my helper had to roll the window down to close the door. The drivers side window crank was missing the handle to roll the window up or down. Was a pain.Gary F.
Customer did not leave a comment.Ronald N.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Rob O.
Customer did not leave a comment.Oscar B.
Very friendly and helpful. Will use againMIGUEL D.
The sales rep was phenomenal she helped with all questions and issues.Kalvinjohn B.
Customer did not leave a comment.Pamela R.
Customer did not leave a comment.Susan A.
Customer did not leave a comment.WAYNE R.
Customer did not leave a comment.Oniel G.
The person who did my reservation was incredibly rude and condescending. She told me I was on "borrowed time" which was insulting and made me mad.HOAN D.
The door handle on passenger side was broken and door would not open from outside. The back of the truck however was clean. I turned the truck in after hours and called the following afternoon about getting a check in and final receipt. The lady I spoke with was not very nice about it and asked if I had returned the truck. After again explaining that I had returned it after hours she said well that truck is already out. All I wanted was a copy of my receipt.MARY B.
Customer did not leave a comment.RICK S.
Had a reservation at the Radcliff location on Wednesday but they were closed and I couldn't get my truck there. Very upset with that but I was able to find another Huallaga dealership.BEVERLY M.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.TERESAMUTH A.
Lady at the desk was very nice and informativerobin F.
Customer did not leave a comment.AMANDA P.
Customer did not leave a comment.Stephen H.
very nice place to do business with.Mark L.
Customer did not leave a comment.Pamela B.
Customer did not leave a comment.James F.
Customer did not leave a comment.Mitchell W.
I was disappointed that the location of my original rental could not provide. I understand the intricacies of the rental business, but I spent a good 30 minutes there waiting to be told they didn't have a unit available not an upgrade to the next size available. I rented on line, and had the Alliance Printing location showed up as having what I needed, I would have gone there first. The Lincoln trail location I felt was lacking in customer "care". Meaning I left there with the impression they really didn't care if I got my unit or not, nor that I was on any kind of timelineJoe C.
Very easy pick up and drop off. Highly recommend!Jessica I.
Customer did not leave a comment.Penny B.
Nothing, everything that was done was excellentRobert W.
The People are great here. The woman who works there is simply awesome. She is friendly, helpful, knowledgeable and attentive. She made sure everything was working and properly hooked up.Matthew U.
Customer did not leave a comment.Ruth A.
Customer did not leave a comment.Jayme B.
Customer did not leave a comment.Michael H.
The representative was great. Friendly and helpful.Matthew U.
Make sure the truck or van mileage is at the right mileage before any paperwork of filled out. When I rented a van, the employee noticed the mileage was more than what the computer said. She said she would fix it in the system. When I returned the van, I didn't use all of my estimated miles by a few miles. Therefore my total should have been lower correct? That was not the case. It was $2 more. I didn't pay that because the employee called UHAUL and had them fix the problem because it was all messed up because of the wrong mileage and the correction in the computer.Cayetano C.
Customer did not leave a comment.Daniel O.
Customer did not leave a comment.Dawn S.
Excellent customer service.Daniel O.
From all I noticed everything was great.Scottie H.
Customer service was professional!Lewis P.
Nothing is needed to improve. The ladies provided great customer care over the phone and in the store can't get any better than this.michelle H.
Customer did not leave a comment.Tammy M.
Have margins for error when estimating mileage and gas used. It is disconcerting to have such minimal charges added.Marvin M.
Customer did not leave a comment.Nicolas B.
The best thing that you can do is advertise the right size of your trucks. The 26 feet truck is not the correct size, because you include the over hang. We rented 26 feet and that is what we expected not 23 feet.Andrae F.
Customer did not leave a comment.Deborah W.
The staff member that had assisted with everything was really friendly.Tarrena R.
Customer did not leave a comment.Emmanuel L.
Every time I've been to this location it's closed. No one is ever there. It's a great place to drop off equipment though. Parking area is huge!!David S.
They opened late and required me to turn van in early under threat of penalty and another day's rental cost.Peter R.
The lady who works there was very kind, helpful, and professional. She explained everything clearly and easy to understand.Dolores I.
Customer did not leave a comment.Pamela C.
I rate this location with 5 Stars!! 883 N Dixie Blvd Radcliff KY. Flawless Customer Service!!Tracey S.
Customer did not leave a comment.Ronald N.
Customer did not leave a comment.barbara D.
The rental attendant was very professional and got us in and out fastJames S.
Customer did not leave a comment.Kayleshia C.
Customer did not leave a comment.Allen W.
Apply my refund. I was charged extra and was also charged for insurance that I did not want I was told I would be refunded but I have not received a refund yet.Andreka P.
The customer service doing the pickup in the return was horrible. I rented from U-Haul many times and never been so disrespected and and treated as though I wasn't a customer until this rental experience. Even though I had filled out everything online I was still made to provide everything all over again as though I hadn't made a reservation and ask me questions that I've never been asked or needed when I rent from other U-Haul's. Even doing the return I was ignored and even when I was told they would check my vehicle so I can be on my way the employee stop working with me to take a 10-minute call about printing orders that had nothing to do with me trying to return the U-Haul. I will never rent from this location again and I will not recommend this location to anyone.joseph M.
Outstanding customer service. Pleasant to deal with. Very very nice to talk with and motivated. Would do it again.Freddy H.
Customer did not leave a comment.Denise B.
Very happy with everything. Than yiuChristine P.
Customer did not leave a comment.Teresa K.
Good service. Thank youJoe D.
Great team on both ends! No issues, great equipmentBilly R.
Customer did not leave a comment.Jeanne C.
Pam is great, takes care of businessShane B.
Customer did not leave a comment.Bryan H.