They knew I was traveling to Lexington and at no point was told that there was a mileage limit and that if I went over I’d be charged. If I had been told no issue but wasn’t. Now that I went over like 1 mile I owed under 1$ and I left a message on the return app stating I didn’t think that was far and never received a email or communication about that concern. They just charge my card a $1.56 which I’m sure covers their charge for using a Credit Card. From this point on I’ll exhaust all effort to use other Rental companies other than U-Haul in the future
ADAM R
IntegriBilt
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Radcliff, KY 40160
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- 4.5 Average Customer Rating
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There was no issue either the “final” pick up or drop off. However, what happened before was a pain and needs to be fixed by corporate. My initial contact was with KCS Lazer who cares more about his lazer service than renting uhauls. He could never give me a straight answer about actually getting the correct trailer. The day before pickup he told me he couldn’t get it at his location and said it would be available at a second location. Heartland Liquidation. A cheap second hand shop and U-Haul agent. I get a call from Heartland from an Allison asking if I was picking up the trailer. I said yes and drove to the location. There was NO trailer there. I asked Allison why she called and she couldn’t explain. After 15 minutes of phone calls a trailer was finally located 15 miles away. There has to be a better way to run a business. These “agents” who are not true agents are ruining the U-Haul name.
Carl DDrop off location was closed
Michael DEasy drop off procedures and friendly staff.
Jacob CGot there and equipment had a flat tire. They changed the tire. Drove 450miles and the had to have tire replaced 15 miles from my destination. Had to wait over an hr for the service. Which added more time wasted to my day. They got the trailer supposedly connected to my truck but when I got home 10 miles or so from location and started to put my car on trailer it lifted completely off the hitch. I had to reconnect trailer properly.
Barney B