Customer did not leave a comment.Kim J.
Customer Reviews for American Car Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner is KNOWN to be extremely late for 10am reservations/pick ups. His hours say he is open at 10am, HE IS NOT! It's terrible how he wastes the customer's time, especially during a move! Someone else needs to open a Uhual facility in that area! Don't waste your time, here!Kandi S.
Customer did not leave a comment.Norma M.
So easy and convenientWilliam T.
Very rude person.sandra R.
To do an after hours/weekend drop off, the key drop box was a little hard to find in the dark. I was completely unable to make the cell phone report to U-Haul as I was directed to do. Electronic communication often doesn't work for me, especially in the mountains near Lebec, with spotty WiFi. A day after the drop, I received a verification code of 317111.Clyde G.
Customer did not leave a comment.Robert C.
When we arrived the truck was clean and ready to do. We were greeted with friendly serviceMichael H.
When we arrived to pick up the truck the truck was clean and ready to go. They were friendly and Professional. Pleasant experienceMichael H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Kendrea S.
I reserved the truck the day before by phone and was told by the owner, who is the single admin employee, that he was open until 4:00PM. I arrived at 3:15 and he had left. He left the key to the truck with the owner of a different company in the same building but left no instructions for that person to be able to handle the paperwork so that I could take the truck. That person helped me call UHaul headquarters and I was on hold for about 20 minutes before anyone picked up. The person who picked up didn't know how to handle the situation and just told me that it shouldn't have happened. Finally, the person who had the key helped me call the UHaul District manager who was driving somewhere. When he got back to his office, he was able to get on line and handle the checkout process with me over the phone. He was nice and helpful, but the whole process that should have taken 15 minutes ended up taking over an hour. This is the second time I have rented a truck from this UHaul outlet and the service was very poor.Barbara W.
I was surprised when I received texts and messages claiming I didn't return the truck when I did. Maybe you should say please call, not you didn't return the truck.Bernadette S.
Check in person was cold and impersonal, did not provide any instruction on how to work the equipment/truck door and made us wait almost 45 minutes even though there was no one in the office. When I returned the truck, I was not provided a padlock even though it clearly states you have to lock up the door with a padlock so had to cram all equipment in the cabin when I returned. Additionally, I was charged for 4 gallons of gas even though I refueled before returning. I thought this may be a problem, so took a picture of the gauge before returning and have emailed uhaul customer service to dispute the charge.Tamara I.
He was the most unhelpful individual I had to deal with rented our 15ft truck to some one else on pick up day i had no choice but to take smaller truck this is second time i have problem with U-HAUL their representative are rude every where in USA i had the same problem in OregonShoeleh F.
Customer did not leave a comment.jack B.
Bad reviews with this person operating the company... apparently likes to scam people with returning vehicles. Was not a good feeling for me to leaving e it there.susan S.
Few hours. For a previous one-way rental, he was unfriendly, inflexible and unhelpful.Alan B.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Deborah D.
The tow dolly was not properly ratcheted on the left side.Charles S.
Customer did not leave a comment.Dennis I.
Customer did not leave a comment.mike S.
GREAT but Westlake was a messGregory H.
Customer did not leave a comment.tom S.
Horrible customer service rude and disrespectful...... gave us a dirty truck didn't want to do a walk through with us and when I called customer service the lady I spoke to was rude as well she said â€œif your not happy don't rent the truckâ€ i asked to speak to a supervisor and I was told that he was busy and would get back to me in 48 hours I was on a strict time frame I had to get the truck. I have been using uhaul for a long time and if you look at my past history I have rented a lot this year but never again I was treated horribly and customer service didn't care about this situation. Moving forward we will use budget rentalAgustin P.
Professional and knowledge regarding size and vehicle suggestions. Thorough with explanation of cost and equipment use. I will rent U-Haul from this location for all future need.roger B.
Everytime i rent from this location i owe additional fees i rented this truck two days not three days like i am being charged for i have spoke to this location and he said he was going to corrct it and its still not corrected and you guys are still trying to charge my credit card and now I am being assessed additional fees from my bank who is going to refund me the fees from my bank for.your mistake.William R.
Customer did not leave a comment.Maryne Yvonne C.
Couldn't meet at requested time and didn't correct it in the system.Kent A.
Ensure that someone is there for pick up of uhaul and that they have the correct area code.Kent A.
Customer did not leave a comment.JOHN L.
This location has loos dog it charges , it is confusing, if you are going to be injuredANDY A.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.TROADIO V.
We dropped off the truck the night before the drop off time. and iwe made sure there's enough gas that was required, so we wont get charge extra $40, and my driver said "yes" its good. but next day they the email, said there was extrcharge for $40 for gas, and that's alot of $, bcuz i'm single mom, and have financial hardship too. so pls make sure they didnt cheat us about that gas because we didn't take pics. if it's true can you at least waive some fees or just charge 1/2 price $20 and what's that $30 fee to pay by certain date? I never heard of it? I used to rent Uhaul truck before in Paramount and dropped off in Palmdale, they were better deal and no extra fees. so now ti's stresses me out because I have to pay so much for this rental. so pls reconsider and give me more discount on gas and waive any fees, and help single mom. I would really appreciate it. bcuz its too expensive to rent truck and hire pple to help move too, Thank you. Sophonna Valrie NongSophonna N.
Easy to use and close to our new home, but no one was there so we just left keys in the box as instructed by phone. No problems thought at all!FREDERICK O.
good people ,ANDY A.
Customer did not leave a comment.Danny A.
closed when returnedPatrick G.
Customer did not leave a comment.La C.
Gave me wrong info about my hitch and wireing needs at reservations phone call. Was never told that I would need a plate number for the vehicle I would be towing. This caused huge delays. The guy that rented me the trailer was trying to Make me wait an hour and a half for a different trailer coming because the guy didn't want to unhitch the already hitch trailer for the next customer onto my car. make me wait an hour and a half for a different trailer. This issue caused my party huge delays and A run around in time from a guy due to his lack of people to help him move the trailer off to my car . Then the guy wouldn't help me hook up the trailer to my car just walked away and left me with the trailer no way to hook up my lights didn't know how to hook up the chains and sent me off I would rate my experience with the whole process very in adequate and unprofessional .Ben S.
Customer did not leave a comment.Robert L.
The after hours drop off box asked me as a customer to leave a padlock on the back of the truck and drop off the truck keys and padlock keys to U-Haul. We instead locked all of the blankets and dolly in the cab of the truck.Sarah M.
Customer did not leave a comment.Tim K.
Make sure that you keep your promises. I was emailed total price 377 when I got there was charge 501. I saved the email if anyone caresSharon H.
Customer did not leave a comment.ANDY A.
Customer did not leave a comment.JOSHUA T.
Customer did not leave a comment.Anthony L.
Customer did not leave a comment.Ricardo D.
I just dropped off a tow dolly and did not have contact with anyone.MAUREEN W.
I've rented a number of trailers through this location in the past. This 26' truck was the first for a one-way drop off. I appreciate the help I get from your rental agent. Very helpful and instructive.roger B.
No instructions for leaving the car. No information online. Renting location did not have any information besides phone number about the drop-off location.Florian H.
Customer did not leave a comment.ellen P.
Customer did not leave a comment.ARIA C.
There's nothing you can do. It was a quick and easy transaction and the people are very nice.BERNADETTE S.
Customer did not leave a comment.Gretchen F.
everything went well, courteous staffNicholas D.
The problem was with U-Haul itself, more than this location, although the fact that it's a small location added to the problem. I ordered a 15' truck, perfect for my needs. But, unfortunately, that truck did not return to this location in time for me to use it so they offered me a 'free upgrade' to a 26' truck, which was not at all what I needed or wanted, but I was forced to use it or cancel my move. And because the truck was virtually empty, it bounced a LOT, hurting me AND the contents.Elizabeth R.
Reserved a 20' truck and 3 dozen moving pads. A day before, I was informed there wouldn't be a 20" truck. I was offered 15' or 26" I couldn't imagine driving the 26' truck, and my moving help thought the 15' would be okay. It wasn't okay and I had to leave a lot of stuff behind like 2 shop vacs, an expensive aluminum extension ladder, glassware, a cedar chest my bother made me 35 years ago, a microwave, etc. Also they did not have any moving pads when I got there. Not a good experience.Diane D.
Customer did not leave a comment.Alberto M.
Customer did not leave a comment.Bruce G.
Customer did not leave a comment.Diane D.
Owner is rude and short with customers. Owner would not help load equipment. Would not even get out of his chair to assist. Didn't even show me the equipment. Upon my inspection equipment was damaged. Broken light wiring and one dangerous bald tire. Owner won't even bother to look at equipment. Then while I was trying to hook up the trailer, he shows up driving a U haul truck and demand that I get out of his way, so can park the truck. This is not how I expect U-Haul or and other business to treat customers! What has gone wrong with U-Haul?Sean M.
I think it is horrible that you cannot select a time you need the truck. You can only select the amount of time you need it for. You are not notified of your pickup time until the day before your move (which is crazy). When i spoke to a representative on the afternoon before my move i was told my pickup time was 5PM. I had reserved the U-haul for 8 hours assuming that i would be able to have the truck all day. Who the hell moves from 5PM to 1AM? When i asked to have my time switched i was told that it was not possible unless i were to travel some distance to the next location. Desperate to have a vehicle to move my belongings, i agreed, and picked up my u-haul which was located in the middle of the ghetto 20 miles from my house. I will NEVER rent from U-haul ever again!! It was a horrible experience!