Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was absolutely terrible. Garbage was left behind both in the cabin and in the back and the smell was horrendous. It looked like it hadn't been cleaned in months which is currently against state policy for being considered an essential workplace to remain open.
Great and friendly service!
I rented a trailer because I had come home to TX from NC to bury my Mother. The gentleman was very considerate and understanding. He quickly got me ready to go as we were being dive-bombed by TX mosquitoes. But then we began talking and found that he knew both sides of my family whom all lived and worked in Bay City. Super great experience. I chose this location from several listed in Bay City. This is the second time I've taken one of their trailers on this trip. Yes I definitely recommend this location to rent from and I give my them recommendation for returning too. I would also say if you're needing to install a hitch, they may do that for for you too, since it's a garage shop setting. Though call and ask first. Then you can do all you need in one trip.
I will say the service was well excellent. But there is a uhaul service that is on 10th street in Bay City needs his license pulled from handling any uhaul services. And I won't recommend there service. Very rude and I should have called the police.
Easy with no problems
Worked just as advertised. Online reservation simple enough and pickup was easy.
Make the process easier.
Great
Was helpful and encouraging after a long move.
Great people to deal with. Easy operation putting on trailer. Couldn't be any nicer
Very friendly and prompt service. I have rented here before and will again.
Service person pointed out some minor damage to the trailer that was on the trailer when I picked it up. Also confirmed the service person at the pick up location should have conducted a joint inspection of the trailer.
Their personnel is very helpful. I was in and down the road in less than 30 min. I received the same attention when I returned the trailer.
Operators are excellent. Always go above and beyond for their customers
The roof on the uhaul had a small leak causing some of my furniture to get a little wet. This is the reason for the avaerage score.
Excellent service !! Most enjoyable experience . would highly recommend !!
Continue with the awesome service you provided me. Thank you!
Deliver trucks with a full tank of gas.
Great Customer Service!! My husband and I appreciated all the effort that was put in to help fit our needs.
The Best!!
All went well. Great truck! The windshield wipers were noisy like blades need replacement. Overall, a 10 experience.
Que vallan que los precios de la renta son muy accesibles esta muuuy bien
Excellent friendly efficient service. No reason for me to go anywhere else.
Very nice
Some signs on where to park the trucks.
Everything went perfect
This location was friendly and super easy to work with, seamlessly accommodating my changing need under emergency conditions.
Friendly staff
Great customer services
Great customer service
Great people
Enjoyed working with these folks
Reserved the equipment early on & kept in touch as we had to make changes along the way. The truck was ready & picking it up was an easy process.
Make every location as friendly and courteous as this one was.
Train for simple greetings and a bit of courtesy.
Everything went smooth on drop off. No complaints.
Todo bien
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