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PATRICIA T
Customer Reviews for Jackson Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment location was in a mud pit and the poor guy expected to put it on the hitch practically thru this back out getting it on because he could not get his high lift back to the trailer.
Claude CThe lady there is very nice And I only rent from this place I recommend all my friends n.family
ELCENA WWell maintained but not clean. There was grease, dirt, and gravel in the trailer. This is typical.
James SThis location was fast and helpful too.
THOMAS LYour reservation system is terrible. I reserved a truck a week early and was run all over to get a truck which would have cost me much more money. My local dealer was able to overcome the u-haul reservation debacle and get me what I needed.
JOHN SVery friendly and helpful team. Thank you
Tiana WEveryone there is also great & very helpful!
Trisha MKeep up the good work!
William GHe personally came out and met with us. He is very nice.
Robert R1st time using them. They were great and throurgh.
joseph tVery friendly staff.
Randy TI booked online and selected no insurance, when I went to pickup, they tried changing for insurance without asking. This is the second time that happened, the first time I didn’t realize they put the insurance on it and paid for it.
Bradley WFix the U-Haul app. It is absolutely terrible. It does not work.
Matt KFriendly customer service and clean well maintained equipment. Highly recommended.
Christopher KThis location was super friendly and helpful.
Samuel CJackson Services always provides prompt service and equipment that is road ready.
JAMESE CGreat service
LETHA BThe people at this rental place could use some proper social and communication skill training. They were very rude to me and my wife while being tended to. We wouldn't recommend this place to anyone or rent from them again.
Alejandro HMore outdoor lighting.
Christopher CI did NOT like the U-haul text / app and checkin, which did not work correctly and was not intuitive. Leave the “device” out of this. It is like a $20 fine for someone without a cell phone. Overeaching and assuming everyone has the same technical skills. We do not, and I HATE texts. Also, there was nothing in the 800 number phone menus for general questions, such as What is haul mode?
James PThe best! And a brand new trailer!
Brandon AIt all went well. Keep it up.
WILLIAM SHad no issues with the truck but the auto hauler that was brought over from American Muffler in Bay City, TX had a tire that had to have air put in it every time we stopped until we put fix a flat in it. After that, it didn't leak again.
Celeste CTruck ran fine, but all windows/mirrors and exterior were filthy. Needed new wiper blades
Sandra SNothing. Everything was great!!!
Janis HGet some trucks with cruise control for those long highway runs. This truck was excellent, ran great, good on gas, was easy to drive. Almost like driving my RAM truck, almost. Thanks Great job.
NICOLASA GI must say I had to try two separate locations first one the lock box broken suppose to be open 24/7 then sign read 10-2 neither were correct. Lock box broken, and when I finally did turn it at different location the ease of on line check in was terrible did not know I would need pictures and dropped the keys before doing so. Really a messed up system. Location was nasty to look at.
JEFFREY TThe only observation was that back was not clean but it was not deplorable 😊 . Great service. Very prompt in response to calls. No change but sweep the back..
SHIPHRAH YThe uhual was in a completely different parking lot from the building and was hard to find. Then we got charged $40 for gas and nowhere did it say we had to put gas back into the uhual. Also nobody at the office to answer where the keys to the truck where. We had to find them. I will not be renting a uhual again.
SIERRA TKeep offering the excellent level of service you have always provided making sure the customer gets the best possible service.
JOSEPH MTruck was not ready at scheduled time(flat tire), but location was friendly and helpful otherwise
Russell DThe pickup location, Jackson Services, is great and professional. Uhaul itself is incapable of giving the correct information and I would recommend people not use Uhaul if they have another option.
Zachary SThe website said I could use a 1 7/8” or 2” ball on the receiver hitch. But a 2” is more recommended for safety reasons. The lady recommended we change out ball so we did. I googled it & she was correct.
SHAWN SThe back of the moving truck was extremely dirty, almost like a black soot covered the floor.
Chad GJackson services was such a friendly with a smile perfect atmosphere! Smooth as Texas made silk. Thank You
Larry RJackson Services in Bay City, TX is a great place to rent your U-Haul.
Donald RHave better people with customer service that will make sure the equipment is clean and making sure everything works so I won’t have to go to different locations to find a trailer then to only find out the straps don’t hold on one of them then y’all charge me an additional $60 something dollars for gas when I put gas in the truck and it was just a little low because that truck eats gas like no tomorrow and I HATE THE FACT THAT I HAD TO KEEP THE TRUCK FOR 5 days and I only needed it for two so that was extra money spent I hope I never have to use uhaul again
LEXUS BIt was a great experience.
LATOYA DTruck needed an oil change and rates were too high
Hector U