American Self Storage #12
(U-Haul Neighborhood Dealer)

384 reviews

13330 N Rockwell Ave   Oklahoma City, OK 73142
(Just South of Memorial on N Rockwell)

(405) 728-1198

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Contact Us

(405) 728-1198

13330 N Rockwell Ave
Oklahoma City, OK 73142

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Safe and secure. Monitored for your reassurance.

Vickie W. 
Rating:
5.0

No change needed.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

The attendant was super efficient very polite and very professional.

Reba G. 
Rating:
4.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Only problem i had is.. I reserved truck on my credit card and when brother and son went to return, the man there said there was no credit card on file. And my brother had to pay for truck. But I remember giving my CC when I reserved.

David A. 
Rating:
5.0

The uhaul had sand inside from the previous user. I would have answered the above questions differently if it was swept out and ready to go Otherwise it was great.

Matthew B. 
Rating:
5.0

We had rented at a different place. It took us longer to load than expected. The other place CLOSED at 5 pm! So,, I called American Self Storage. They saved the us! Rented us a unit over the phone. And we unloaded into the evening. I told them many times how grateful I was for their good business habits. We always had easy access too. Thank you so much! Valerie Bevill

Valerie B.  |  Overall Experience 
Rating:
5.0

We had a great experience at American Self Storage. Joe was super nice and helpful. He was flexible with us when we needed to move to a bigger unit and he sent us a few reminders when it was close to our payment date. I would definitely recommend using them and will use them again when we need to.

Katie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

thanks

Peter F. 
Rating:
5.0

Jim is very friendly and goes above and beyond to make my experience smooth. Thank you!!

Debora M. 
Rating:
5.0

Everything went well. Joe was courteous and helpful

Melanie B. 
Rating:
5.0

Very helpful. Quickly overcame an obstacle. Professional and courteous. Strong recommendation

Michelle M. 
Rating:
5.0

Great service and very orderly! Thank you

Andres M. 
Rating:
3.0

Customer did not leave a comment.

Harold K. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

It was perfect. Very polite and friendly.

Jerry F. 
Rating:
5.0

nothing

Jarvis K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Nothing. The man who helped was informative, helpful and kind.

Mystie W. 
Rating:
5.0

Nothing. Joe made it a great experience

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Beatrice H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Denzell D. 
Rating:
2.0

Slow disorganized. Or maybe that's a U-Haul thing

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Great customer service! Thankyou Joe.

Phyllis B. 
Rating:
5.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Joe is very friendly and helpful

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Daphne G. 
Rating:
1.0

I've been charged 100 for twenty dollars worth of gas. This is after the initial truck could not be provided, not once, but twice. And I drive the last hour with no air conditioning. I'm done with uhaul. I'll be sharing my experience.

Dorian Y. 
Rating:
5.0

Very pleasant experience!

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Blake D. 
Rating:
5.0

Customer did not leave a comment.

jolynda W. 
Rating:
5.0

Customer did not leave a comment.

Cherie W. 
Rating:
5.0

The manager, Joe, was super helpful!! I was very impressed with how he is running this Uhaul location!! I just can't say enough, he even came in early to check us out. I think he should get some kind of recognition for his outstanding customer service!! Please reward him someway, somehow! Thanks for letting me critique him, I was looking forward to writing just how good he was, I would highly highly recommend him!! Again, please reward him somehow, at least as manager of the month, something!! Thanks and feel free to call me if you need too, I'll say it in person just how pleased I was with Joe!!

Paul D. 
Rating:
5.0

Joe was easy to communicate with and did the extra communication to make sure the truck I requested was at his location so I wouldn't have to pick it up at a more distant location. Also very conscientious re: COVID precautions at his facility.

David B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

The guy working was great and was a lot of help!! I rate it five stars and will tell all my friends/ clients

Clayton W. 
Rating:
5.0

Customer did not leave a comment.

Hector A. 
Rating:
5.0

Joe did a great job!

Keith N. 
Rating:
5.0

Great to do business with

James H. 
Rating:
5.0

The gentleman was amazingly courteous and helpful all items were on the trick ready to go right by tje office door. I placed my order online and soon after I got contacted and assured that everything will be ready when I arrive for the pick-up.

Andrzej S. 
Rating:
3.0

Customer did not leave a comment.

Wilborn F. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

The manager, Joe, was wonderful. He walked me through every process, answered any questions I had, treated me with respect, and took his time making sure that all my needs were met. Wonderful place and wonderful management, I recommend anyone and everyone to this place!

Hunter N. 
Rating:
5.0

Great Service, very helpful and friendly

Annita L. 
Rating:
5.0

Super

Anthony L. 
Rating:
3.0

The website allowed me to book the vehicle at 1 PM but they clear state on the door when arriving they are at lunch during this time. U-HAUL should not allow anyone to book a moving vehicle during this time at this location. I didn't get out of there until after 2 PM. It put me behind 1 hour and made me late!!!

Dale N. 
Rating:
1.0

Customer did not leave a comment.

Dominique S. 
Rating:
2.0

Up-gradeable insurance...

Sasha A. 
Rating:
5.0

Customer did not leave a comment.

Brennan E. 
Rating:
4.0

Customer did not leave a comment.

Jack C. 
Rating:
1.0

It took us about 1 hour to get the truck check out.

Ming L. 
Rating:
5.0

This was the best experience I've ever had with u-Haul out of several times of use.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Alexandra G. 
Rating:
4.0

I have bad knees and the truck was very high. An additional step or cab lower to the ground would help.

Kathleen B. 
Rating:
5.0

She was exceptionally helpful and accommodating. She went over all the details and the truck. Great experience with her.

Deborah B. 
Rating:
1.0

Mrs Johnston was very confusing, did not explain the process clearly and came off as rude when asked to clarify. There was a clerical error in the system from using the service years prior that had both my and my previous roommate's information in the system together since we moved together and was berated even though I have no control over what was put in a system I have no access to. Was also required to have 2 additional point of contacts that "knew the situation and would answer their phone" but not physically there with us. Called provided numbers immediately before we could contact them and let them know. Recommend customer service training for Mrs Johnston at this location.

Chance V. 
Rating:
5.0

AMAZING customer service provided by Sue. From the initial phone call to hold the equipment, to the transaction in the office....SUE was AWESOME!!!

Jason H. 
Rating:
5.0

Nothing. Everything was great!

James R. 
Rating:
5.0

Very friendly and detailed manager. Very accommodating for such short notice of truck rental. Definitely would use again in the future.

sergio O. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Alfonso H. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

She is the sweetest! Great experience

Kyra M. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

The site manager is superb: knowledgeable, caring, helpful!!

ANA C G. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
4.0

Customer did not leave a comment.

Dominga N. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
4.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Friendly staff and seamless rental.

Jarrod R. 
Rating:
5.0

Customer did not leave a comment.

Andrei F. 
Rating:
5.0

Nothing at all. Sue provided me with excellent customer service. I will definitely return to the Rockwell location because of her.

Bobby G. 
Rating:
2.0

Great management, storage and equipment! But the lot.... oh my! It BEGS for resurfacing! And that OLD chainlink/barbed-wire fence is SHOT, and SO outdated! Place looks like an old prison! REAL competition is just around the corner, and they look NICE. WAKE UP and keep your property UP!!!

tim B. 
Rating:
5.0

The parking is difficult when we want to go to the office Overall my experience with U Haul has been very positive

Janet G. 
Rating:
4.0

Ac in the truck didn't work but luckily it was a nice day lol

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Lucia R. 
Rating:
5.0

Customer did not leave a comment.

Sheena E. 
Rating:
5.0

The lady that helped me at this location was very knowledgeable, great communication, and pleasant.

Cody M. 
Rating:
5.0

Super fast process, friendly and accommodating. Thank you for a smooth trip and transactions!

Kris P. 
Rating:
5.0

Great customer service!

Christina F. 
Rating:
3.0

Customer did not leave a comment.

Ray S. 
Rating:
4.0

I did a copy of my driver's license prior to pick up on the website but still had to show it at the pick up location. The lady at the pick up location told me I could not pay ahead of time. I called Uhaul directly and was able to pay prior to pick up.

BYRON H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

TIM R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Jack M. 
Rating:
2.0

When customers specifically request an agent check out/in, do not force them into doing a self check out/in or belittle them for not having the technology to not do a self check out/in. Also, take the sign in the window down if you are IN the office and not actually out on the property. It creates a lot of needless waiting for your return if you are not actually gone.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Outstanding service. I couldn't asked for more.

Malcolm D. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very smooth transaction. Courteous attendant.

Daniel K. 
Rating:
5.0

Camille was very helpful!

Dan G. 
Rating:
1.0

I have had the worste experience moving with uhaul. First my reservation was changed without my consent , then i was over charged for the rental at pick up, I received a refund for it but when I called at drop off since I only drove 125 miles and the truck was saying I went 600 customer service agreed that the contract was wrong and that the service record showed the mileage was wrong on check out she put it on the refund ticket so when I got my refund it was closed and the store charged my card today 217 for the miles I DIDN'T drive. I called customer service again and get told another ticket is being opened no apology and that it would be 3 to 5 business days. That was all the money in my account and you were not authorized to take it. I said I would dispute it with my bank and the response was well do what you gotta do. Horrible customer service and your telling me for a 15 ft truck to drive from okc to lawton is over 400$ get out of here !!!! Horrible!!! So I call the store that charged me and have now been on hold for over 30minutes!

Brittney G. 
Rating:
5.0

Camille was excellent! Very friendly and helpful. I appreciate it!

SUSAN M.  |  First Impressions 
No reviews have been submitted for this location.

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