Customer Reviews for American Self Storage of Illinois
(U-Haul Neighborhood Dealer)

122 reviews

5509 S Oakley Ave   Chicago, IL 60636

(773) 981-9284

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 11 am - 2:30 pm

Services at this Location:

Contact Us

(773) 981-9284

5509 S Oakley Ave
Chicago, IL 60636

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 11 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

the site had no night drop so i left the truck and was then going to have my daughter drop off keys next day as i was on early am flight. guess they made a key for truck. i hope they don't charge me since i dropped it a day early and my daughter hadnt gotten there yet. tough neighborhood with no night drop and nothing on web site that informed me of that.---dumb--jb

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Arthur H. 
Rating:
1.0

Not scam them

Ladonna B. 
Rating:
4.0

My experience with this location went well. The staff was polite and professional.

BRYANT N. 
Rating:
5.0

Customer did not leave a comment.

DEONTAE W. 
Rating:
5.0

I have been to several rental places in Chicago! This rental facility is the best by far!! Susan and Jaime very professional and courteous!! This means a lot to me. I personally believe quality service is key to a great business! You have a satisfied customer!!! You all are the best!!!

Dale E. 
Rating:
5.0

Customer did not leave a comment.

Carlton B. 
Rating:
1.0

Customer did not leave a comment.

Nancy U. 
Rating:
5.0

Customer did not leave a comment.

ROSCOE B. 
Rating:
1.0

I requested an appliance dolly and was not informed that there would not be one on the truck. Also I requested 12 furniture pads and only 2 were on the truck. I was charged for an appliance dolly and 12 furniture pads even though I stated this in my return on the app. Please listen to what your customers request and give proper notice or notice for that matter that said request can't be accommodated.

Benito S. 
Rating:
5.0

Customer did not leave a comment.

alan G. 
Rating:
3.0

I prepaid for a dolly and it was not included when i picked up the rental. I told the rep is the online chat but they never bothered responding

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Cornelia G. 
Rating:
1.0

Rent a truck that actually works correctly

Cordel H. 
Rating:
5.0

Customer did not leave a comment.

jaime G. 
Rating:
5.0

Customer did not leave a comment.

jaime G. 
Rating:
5.0

Customer did not leave a comment.

jaime G. 
Rating:
5.0

Customer did not leave a comment.

Jaime G. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

The vehicle was clean and easy to drive. Would recommend to Family and Friends.

JAMES Y. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
2.0

Don't make appointments available for time of opening if truck isn't ready. Me waiting for my truck took time from my rental and delayed my move. Also I was instructed that the truck door would get stuck and to kick it to get it open

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Very nice staff and very helpful

Lawanda M. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

GREAT

Alan G. 
Rating:
5.0

Your website switched me to this location. When I called up customer service, after they bothered to get to me, they couldn't get me another truck anywhere, and wouldn't compensate me for the lost time or the two cab rides. I'm never spending another dime on your services, movers may charge an arm and a leg but they don't jerk me around and then leave other people holding the bag to apologize for how much corporate sucks.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Jveun B. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Im wondering why I never got any discount coupons for the multiple rentals in the past few weeks of rentals of your trucks. I rented 5 trucks from your company in the last few weeks for myself and family and friends...

Gerald C. 
Rating:
4.0

Customer did not leave a comment.

Benita M. 
Rating:
5.0

Necesitan limpiar dentro la cabina un poco . Residues of food .

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

sheena F. 
Rating:
5.0

Customer did not leave a comment.

Nakia G. 
Rating:
1.0

Keeping in mind that moving is never easy, I can say that this was truthfully one of the worst experiences of my life. It is disappointing to think of all of the people that rely on the Uhaul services, and know that there are absolutely 0 safeguards in place for when things go wrong. I am not sure that Uhaul understands/appreciates the impact of not having the truck on hand that your customers book months in advance. It is even more frustrating knowing that I had to bring it to your attention as opposed to being notified of the truck not being available. There aren't many other affordable options to rent trucks, but I can honestly say that I would be willing to pay a significant premium to not have to use your services in the future.

jeffrey L. 
Rating:
5.0

Having a Dolley on the truck

Cynthia S. 
Rating:
5.0

Truck stopped on us,keep vehicle service regularly.

EVELYN C. 
Rating:
5.0

Customer did not leave a comment.

miles T. 
Rating:
3.0

Customer did not leave a comment.

DEMACUS C. 
Rating:
5.0

Customer did not leave a comment.

latisha M. 
Rating:
2.0

have the truck ready at the location that I made the reservation so that I don't have to pay an additional $24.00 in mileage charges to the new location as well as an additional hour and a half labor charges to the 3 men that I hired to work out of the original location....and didn't get the measly $50 credit on my visa yet......aggravating

MAri R. 
Rating:
3.0

Customer did not leave a comment.

REYNA C. 
Rating:
4.0

Customer did not leave a comment.

Gwenette M. 
Rating:
5.0

Customer did not leave a comment.

Lakeshia H. 
Rating:
5.0

I've used several UHaul locations & this was among the smoothest transactions- from reservation to check-out to after hours drop-off to final billing- I have ever experienced.

BILL M. 
Rating:
5.0

The employees, Susan and Jamie are excellent. They always greet you with a pleasant smile and the service is nothing short of excellent.

WILBURN G. 
Rating:
5.0

Customer did not leave a comment.

herbert T. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Continue doing what you have been doing for a long time, offering the best service possible. #fantastic job!

WILBURN G. 
Rating:
5.0

Have an on call manager available.

Sisto B. 
Rating:
5.0

The customer service was excellent so I can't say what to change but thanks for your support when it was needed.

Robell M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

ella T. 
Rating:
2.0

Customer did not leave a comment.

Judith M. 
Rating:
5.0

Customer did not leave a comment.

Bobby F. 
Rating:
5.0

Was an wonderful experience

Michael G. 
Rating:
5.0

Customer did not leave a comment.

willburn G. 
Rating:
4.0

Customer did not leave a comment.

Chivan G. 
Rating:
5.0

Susan and the staff are the best, American self storage is my choice for all my Uhaul rentals.

willburn G. 
Rating:
3.0

This is my third time renting a uhaul from this location. The customer service is great!

Chivan G. 
Rating:
5.0

The personnel at this facility was friendly and helpful. I was able to get my truck and storage unit at the same facility. No waiting, no running around. Everything was right there. Clean and well lit. I was scheduled to pick up truck and move into one of their storage4 units on 6.10.16, which I might add was a pretty warm day. While unloading my truck, I was offered ICED COLD water. Who does that these days??? KUDOS to the manager. I don't normally do reviews, but I was pleased with this facility and once I looked at the storage unit I planned to purchase, which was a little to small for my needs, I was upgraded to a larger unit for a few dollars more only because there was a beam in the middle of the unit. Not a problem, why not take it and use the beam to your advantage, which I did. so, in closing I will say I was VERY pleased and have no problem recommending them to friends and family. JW

Jackie W. 
Rating:
3.0

I am very upset about my experience there, I have used this prepaid card at uhaul before my total was 84.12 and my card was charged 97.74, when returning the equipment I was charged 93.74 plus my additional mileage which the extra for mileage was correct, I only keep 105.00 on this card for small useage like this, my card was charged twice the wrong amount which the third time made my card decline and no I was just charged a 39.00 late fee this is unacceptable and I need this matter corrected immediately. But I must say the staff was friendly but the aggravating situtation takes from it and then I get a letter with my name on it saying I agree to the late fee no I dont. Tracey love 7733021770

TRACEY L. 
Rating:
3.0

I have noticed that on my bank statement that I was charged the estimated amount and not the actual amount. From this fact, I can not whether this has been a completely satisfactory.

DARNELL A. 
Rating:
5.0

just keep being your friendly selves - and thanks for the extra effort to unstick the frozen door :)

DENNIS K. 
Rating:
5.0

The Gentlemen at the front desk were very helpful. I made a few mistakes and didn't know what I was doing and they kindly helped me.

ROSEMARIE R. 
Rating:
4.0

This site needs to be sure that it has basics such as packing blankets and tie downs available. There were none on hand when I picked up the truck. I had to purchase additional rope to tie off, and used many personal blankets and towels for padding and protection. Other than this, I was very satisfied with the rental.

cherry T. 
Rating:
3.0

I was in and out, smooth transition

CARL K. 
Rating:
4.0

Customer did not leave a comment.

KENNETH O. 
Rating:
5.0

Everything was great!!

Yndia H. 
Rating:
4.0

For my short move it seemed a little pricey!!!!!!!!!!!!!!!!!!!!!!

Don H. 
Rating:
2.0

There was roaches crawling in the truck. It was empty before I put anything in I had to kill roaches. Really.one customer service rep was nasty attitude wise.

CINDY M. 
Rating:
5.0

Customer did not leave a comment.

JANICE M. 
Rating:
3.0

None

Sean J. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
5.0

Have more trucks

BANDY F. 
Rating:
3.0

The time and hours of service need to be better, I didn't like leaving atruck in outside the area I was in, but aslong as nothing happened to the truck, then it was ok, butmaybe stay open 1 hour more. Also I want to thank U-Haul for their service in helping me to rent a an truck, so that I could move, because I don't know what TN would have happened, if I couldn't get a truck to on movethat day, THANK YOU VERY MUCH.

CARR D. 
Rating:
3.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

Customer did not leave a comment.

natalie J. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

JOSHLYNN M. 
Rating:
5.0

Customer did not leave a comment.

LAKESHA G. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

MAUREEN P. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL S. 
Rating:
3.0

The U Haul rep was very polite, professional, friendly and helpful. He assisted me with all of my needs. I give him 5/5 stars. As far as your equipment. The truck was not clean and had an odor. There was broken glass on the door (the molded section that you use to shut it.) on the floor and in the back of the truck.The ashtray was full and there was tops from alcholic beverages in the cab as well. Coming in from off the street alone the dock was unfriendly and dark. Was not comfortable going into the building.

ANDREA F. 
Rating:
4.0

Customer did not leave a comment.

MAUREEN P. 
Rating:
4.0

I had requested a previous location was closed and I wish someone had let me know the day before. That was my only problem.

SONYA C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
3.0

Customer did not leave a comment.

CHIVAN G. 
Rating:
5.0

Thank You. So Much. Great Customer Service. Thanks.

NANCY A. 
Rating:
4.0

Customer did not leave a comment.

VIANKA C. 
Rating:
5.0

Nothing!! The workers were very nice and had excellent customer service! I would recommend them to everybody. Good job :-)

MICHELE W. 
Rating:
5.0

Customer did not leave a comment.

Warren D. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Nothing I can think of. Everything was perfect!

CLARENCE M. 
Rating:
4.0

With there being a cost to charge any customer for having an accident, the van looked as though it couldn't look brand new. It was clean though. All charges were not explained such as insurance: the cost wasn't mentioned only the ability to cover the vehicle. Also, the mileage charge could have been explained in details.

LEAH C. 
No reviews have been submitted for this location.

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