Trailer Rental & Towing in Chicago, IL at American Self Storage of Illinois
(U-Haul Neighborhood Dealer)

119 reviews

5509 S Oakley Ave   Chicago, IL 60636

(773) 981-9284

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 11 am - 2:30 pm

Services at this Location:

Contact Us

(773) 981-9284

5509 S Oakley Ave
Chicago, IL 60636

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9:30 am - 4:30 pm
  • Sun: 11 am - 2:30 pm
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Chicago, IL 60636

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

119 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
4.0

My experience with this location went well. The staff was polite and professional.

BRYANT N. 
Rating:
5.0

I have been to several rental places in Chicago! This rental facility is the best by far!! Susan and Jaime very professional and courteous!! This means a lot to me. I personally believe quality service is key to a great business! You have a satisfied customer!!! You all are the best!!!

Dale E. 
Rating:
1.0

I requested an appliance dolly and was not informed that there would not be one on the truck. Also I requested 12 furniture pads and only 2 were on the truck. I was charged for an appliance dolly and 12 furniture pads even though I stated this in my return on the app. Please listen to what your customers request and give proper notice or notice for that matter that said request can't be accommodated.

Benito S. 
Rating:
3.0

I prepaid for a dolly and it was not included when i picked up the rental. I told the rep is the online chat but they never bothered responding

Angel R. 
Rating:
1.0

Rent a truck that actually works correctly

Cordel H. 
Rating:
5.0

The vehicle was clean and easy to drive. Would recommend to Family and Friends.

JAMES Y. 
Rating:
2.0

Don't make appointments available for time of opening if truck isn't ready. Me waiting for my truck took time from my rental and delayed my move. Also I was instructed that the truck door would get stuck and to kick it to get it open

Natalie S. 
Rating:
5.0

Very nice staff and very helpful

Lawanda M. 
Rating:
5.0

GREAT

Alan G. 
Rating:
5.0

Your website switched me to this location. When I called up customer service, after they bothered to get to me, they couldn't get me another truck anywhere, and wouldn't compensate me for the lost time or the two cab rides. I'm never spending another dime on your services, movers may charge an arm and a leg but they don't jerk me around and then leave other people holding the bag to apologize for how much corporate sucks.

Ian M. 
Rating:
5.0

Im wondering why I never got any discount coupons for the multiple rentals in the past few weeks of rentals of your trucks. I rented 5 trucks from your company in the last few weeks for myself and family and friends...

Gerald C. 
Rating:
5.0

Necesitan limpiar dentro la cabina un poco . Residues of food .

Gabriel M. 
Rating:
1.0

Keeping in mind that moving is never easy, I can say that this was truthfully one of the worst experiences of my life. It is disappointing to think of all of the people that rely on the Uhaul services, and know that there are absolutely 0 safeguards in place for when things go wrong. I am not sure that Uhaul understands/appreciates the impact of not having the truck on hand that your customers book months in advance. It is even more frustrating knowing that I had to bring it to your attention as opposed to being notified of the truck not being available. There aren't many other affordable options to rent trucks, but I can honestly say that I would be willing to pay a significant premium to not have to use your services in the future.

jeffrey L. 
Rating:
5.0

Having a Dolley on the truck

Cynthia S. 
Rating:
5.0

Truck stopped on us,keep vehicle service regularly.

EVELYN C. 
Rating:
2.0

have the truck ready at the location that I made the reservation so that I don't have to pay an additional $24.00 in mileage charges to the new location as well as an additional hour and a half labor charges to the 3 men that I hired to work out of the original location....and didn't get the measly $50 credit on my visa yet......aggravating

MAri R. 
Rating:
5.0

I've used several UHaul locations & this was among the smoothest transactions- from reservation to check-out to after hours drop-off to final billing- I have ever experienced.

BILL M. 
Rating:
5.0

The employees, Susan and Jamie are excellent. They always greet you with a pleasant smile and the service is nothing short of excellent.

WILBURN G. 
Rating:
5.0

Continue doing what you have been doing for a long time, offering the best service possible. #fantastic job!

WILBURN G. 
Rating:
5.0

Have an on call manager available.

Sisto B. 
Rating:
5.0

The customer service was excellent so I can't say what to change but thanks for your support when it was needed.

Robell M. 
Rating:
5.0

Was an wonderful experience

Michael G. 
Rating:
5.0

Susan and the staff are the best, American self storage is my choice for all my Uhaul rentals.

willburn G. 
Rating:
3.0

This is my third time renting a uhaul from this location. The customer service is great!

Chivan G. 
Rating:
5.0

The personnel at this facility was friendly and helpful. I was able to get my truck and storage unit at the same facility. No waiting, no running around. Everything was right there. Clean and well lit. I was scheduled to pick up truck and move into one of their storage4 units on 6.10.16, which I might add was a pretty warm day. While unloading my truck, I was offered ICED COLD water. Who does that these days??? KUDOS to the manager. I don't normally do reviews, but I was pleased with this facility and once I looked at the storage unit I planned to purchase, which was a little to small for my needs, I was upgraded to a larger unit for a few dollars more only because there was a beam in the middle of the unit. Not a problem, why not take it and use the beam to your advantage, which I did. so, in closing I will say I was VERY pleased and have no problem recommending them to friends and family. JW

Jackie W. 
No reviews have been submitted for this location.

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