Customer Reviews for American Storage Missouri City
(U-Haul Neighborhood Dealer)

502 reviews

2427 Texas Pkwy Ste 100   Missouri City, TX 77489

(281) 969-1164

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/22/2022: Closed
  • 8/29/2022: Closed

Services at this Location:

Contact Us

(281) 969-1164

2427 Texas Pkwy Ste 100
Missouri City, TX 77489

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 8/22/2022: Closed
  • 8/29/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Tae L. 
Rating:
5.0

Attendant was very nice.

Carrie G. 
Rating:
5.0

Best customer service

Robin R. 
Rating:
3.0

Customer did not leave a comment.

Willie M. 
Rating:
1.0

Horrible experience . Customer service in non existence at this location

jose G. 
Rating:
5.0

None.

Paul R. 
Rating:
1.0

The lady was not in the office when I got there for my truck. She was supposed to be walking the property but, I saw her in the back of the property just sitting on the golf cart. I had a 9 a rental and was a bit late but she also didn't answer her text or message that was sent by the lady that took my complaint over the phone.- This is my second bad experience with uhaul. Also the return policy puts too much on the paying customer rather than just having us drop the key and leave…we now have to do too much on line check in.

LaTrese C. 
Rating:
1.0

I arrived at 8:55 am along with my husband to drop off uhaul no one was at this location. We waited until 9:15 am and no one showed up. So, we used the mobile link to drop off because we had another appointment. This was unacceptable because they opened at 9:00 am. I will not in the future use this location or recommend to anyone.

Millicent W. 
Rating:
3.0

If the truck I rented is indicative of how the other vehicles are maintained I would never recommend this location. The inside was filthy and smelled like smoke. The truck itself was slow and unresponsive. The outside of the vehicle was severely damaged and the interior of the storage space looked as if it hadn't been swept in weeks. My overall experience with this rental is by far the worst I've ever experienced! If this is a reflection of how Uhaul operates its businesses now, I'm going to have to find another company for my future needs.

Kay A. 
Rating:
4.0

We were unable to easily change our order from a rental return that same day to a different location at a later date, which made things extremely difficult.

Michelle C. 
Rating:
3.0

Don't order moving pads. You won't get them and you will still be charged for them. Even after calling them to tell them you never received the moving pads.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Terrace S. 
Rating:
5.0

Very friendly

Dalibor G. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
3.0

Customer did not leave a comment.

Fara D. 
Rating:
3.0

Customer did not leave a comment.

Jameka G. 
Rating:
1.0

The employee at the Texas Parkway location was rude with extremely poor customer service. She never greeted us. She did not offer to help when I was confused. We ordered a dolly and was told we had to get it ourself. She did nothing but just sit there as if she didn't even work there. It's been a while since I have encountered such discouraging behavior. I will certainly not visit that location again. I strongly feel that this should be addressed with her. Even while I was struggling through the check out process, she never offered any assistance. This was my first time using it and definitely my last. Every aspect of this process was a struggle where this employee could have made the experience better. She was a black lady, on the heavy side. Thank You for allowing me to share.

Amber L. 
Rating:
2.0

Truck was very dirty

KAYLA W. 
Rating:
5.0

Customer did not leave a comment.

LATOYA M. 
Rating:
4.0

The customer service when picking up the truck was great. She knew what she was doing, guess the lady today just worked for the Storage company. The customer service I received when returning the truck was poor. I will still rent from UHaul and recommend them.

Lolita J. 
Rating:
5.0

Jewish did an excellent job in customer service and the truck was very clean

Karen R. 
Rating:
1.0

My initial payment was 78 dollars not sure how the total ended up being 108 wish that was better explained

Xavier R. 
Rating:
5.0

You did great.

Diane H. 
Rating:
3.0

Uhaul truck share could be more streamlined too many steps to rent a truck and what happen to to unlimited mileage ended up costing 3 times as much,

Cecil G. 
Rating:
3.0

Truck was dirty but other than that it was ok.

Cheryl A. 
Rating:
5.0

Nothing .Everything was easy to pick up and easy to return.

MIKE L. 
Rating:
3.0

Truck looked good, but there were no straps in the truck or any to rent

Ed S. 
Rating:
5.0

The mileage was kind of pricey but overall the experience and the rental was just fine I think you for the customer service that was very well knowledgeable and I enjoyed my service and I will be using your service in another 40 Days

Diana L. 
Rating:
5.0

I'm not real tech savvy. So was kinda confused with getting the truck using my phone but the overall experience proved to be very easy and convenient. Thank you

Kevin H. 
Rating:
2.0

There was no one at the location when we went to get the truck. Doors locked, no note on the door, but the open sign was working.

JOCELYN D. 
Rating:
2.0

The brakes of the U-Haul Van I was given was really bad.

ISRAEL U. 
Rating:
3.0

When we returned the truck the agent was very rude and would not let my husband come in to get a receipt … she then preceded time over charge us.

KEVIN J. 
Rating:
5.0

I've always Have Good service when I use UHaul

Stevie H. 
Rating:
5.0

The mobile check in process was not as simple or quick as was expected. We did all of the preliminary work, so we thought, but got hung up with an unresponsive app. The clerk was very nice and helpful. The truck could have been cleaner in the bed of the truck as was debri on the floor, but we gave the good rating because the clerk was very accomodating.

MAURICE S. 
Rating:
4.0

Customer did not leave a comment.

STACEY A. 
Rating:
2.0

We discovered a hole in the fuel line at the first attempt to put gas in the truck, which was clearly damage done by the previous customer. Several gallons leaked out during the process of figuring this out and the ensuing 9 hour drive. We had a deadline a d had to push through, so it got patched and we kept trucking. We thought we would get the issue resolved and compensation for the wasted gas at drop off. The employee was completely unwilling to help. She told me to go away and call U-haul customer service instead, which has been another nightmare to deal with. The entire experience was terrible from start to finish. Moving to a new city is already super stressful, and U-haul made it ten times worse.

Paige L. 
Rating:
5.0

Customer did not leave a comment.

FELICIA S. 
Rating:
1.0

This was my worse experience ever. I have used hula a couple of time and this was a real back experience. It was hard to get in and out of the property they had uhauls parked everywhere

Malicia G. 
Rating:
5.0

Customer did not leave a comment.

Reza S. 
Rating:
5.0

Customer did not leave a comment.

ESTHER H. 
Rating:
5.0

It's all gd

WILLIAM H. 
Rating:
5.0

the return was not easy the page is not helpful ,confuse and complicate. should be easy maybe work better sent a link to your email and filled up the questions .. easy . i hope your company can work on that.

ELINA H. 
Rating:
5.0

Customer did not leave a comment.

JIMMY F. 
Rating:
1.0

No furniture pads on truck as I ordered. This unit was poorly maintained, engine shook while idling, the tire were obviously out of balance, left with less than a quarter tank of gas, back carriage box was scattered with trash. It was obvious the last person to use it transported some kind of trees. I've rented from Budget and Penske in the past, I've never had such a poor unit. I'm not sure I would ever rent from UHaul again after that experience

Joseph K. 
Rating:
1.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

This location was excellent, friendly staff, easy drop off. This location was clean and had great customer service. Picked up uhaul in Tyler Tx. dropped off in Houston TX. with no problem at all. Would definitely recommend this location!

CHARMARRICKA B. 
Rating:
3.0

No it was charge an extra $25 with no explanation

COURTNEY M. 
Rating:
1.0

I tried to ask questions so that I can understand the return process and the lady acted as if I was bothering her. She was not helpful and said that I would get an email. I had never rented a uhaul in this capacity before and just wanted to make sure to be aware of the expectation going forward. I turned the truck in on Friday two days before it was due and was it sure of what to expect.

ERICA G. 
Rating:
5.0

I didn't personally return the truck so I can't answer questions about the drop off. Sorry.

Joyce M. 
Rating:
5.0

Make location available on website.

Latisha A. 
Rating:
5.0

Customer did not leave a comment.

CHILLAS N. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
2.0

Employee was very unwelcoming. Was abrupt with responses and states she emailed me my receipt but I never received it. Never asked me if I had any concerns with the truck, just took the keys from me. I still have not received a receipt for the storage portion of my rental truck and I believe I was overcharged. The truck itself was very uncomfortable. The driver's seat leaned to the right so I had to put a rolled towel under my right leg to level out my hips. There wasn't AC in the truck either which became very hot driving in Texas.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

sean C. 
Rating:
5.0

It was good experience thank you

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

KADEEM ALEXANDER J. 
Rating:
5.0

The customer service representative. Was excellent she was very helpful. She made the whole drop off experience very professional, efficiently and easy. I would definitely rent and drop off at that location.

Jonathan H. 
Rating:
3.0

Have a drop box for people put the key in after hours that would be appreciable

Willie R. 
Rating:
5.0

Customer did not leave a comment.

GUOWU Y. 
Rating:
5.0

Customer did not leave a comment.

JACKIE G. 
Rating:
5.0

N/A

DENISE P. 
Rating:
5.0

Customer did not leave a comment.

BAIJU V. 
Rating:
4.0

Customer did not leave a comment.

ALVIN T. 
Rating:
1.0

When I returned the truck Veronica went to expect the truck she come back in and shows me a scratch on the right rear and said it fresh. I told her no walk around was done on the truck when I picked it up as I was handed keys so unsure where em the scratch would come from in a dirty truck. When I was leaving she ask for a claim sticker so not sure what she is trying to do. My point is how are u going to point out a scratch and no pre inspection was done in truck.

MORRIUS J. 
Rating:
5.0

Customer did not leave a comment.

SOMORA W. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
3.0

The location was fine. My issue was with the scheduling of my UHaul. I spoke with someone and scheduled my UHaul a few days before my pickup. When I went to pickup my UHaul by the 24/7 phone virtually, the price was wrong and much higher. So I called the 1800 number to customer service to get it fixed. I ended up being in the phone and at the Uhaul place for over 2.5 hours trying to get the issue resolved. I almost lost the truck and was late getting my daughter off to college in another state. On top of that ib ended up having to talk to 3 different people with 3 different prices. The last lady that actually helped me resolve the issue over the phone, stated that she was giving me an extra 50 miles for my inconvenience. Once I checked my bill it didn't have the additional 50 miles on there. I have been using UHaul for over 25 years and have never had this many issues, long hold times, and confusion as I did on this rental. This rental debacle makes me want to never use the company again.

FORREST B. 
Rating:
4.0

Customer did not leave a comment.

MYRTHA H. 
Rating:
5.0

It would be nice if we had known you were closed on Sunday, I like doing one on one business. Other then that it was good. Thank you Mr. Terry Trammer,

TERRY T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE C. 
Rating:
5.0

The staff was very helpful and friendly thank you!

KEONI J. 
Rating:
4.0

I found this location super convenient and would use them again.

STANLEY B. 
Rating:
2.0

If this is about the truck I had good service. I have a storage unit and and the lady there tells me one thing which makes sense but the guy I don't think he knows what he is doing he need to be RETRAINED.

CAMILLE C. 
Rating:
5.0

Customer did not leave a comment.

CARL P. 
Rating:
5.0

Customer did not leave a comment.

Margot G. 
Rating:
5.0

Very good.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

HAZEL P. 
Rating:
3.0

Does as you say you are

MILDRED E. 
Rating:
5.0

Veronica was awesone

CHARNETTE P. 
Rating:
5.0

The manager was very helpful in checking out the truck and checking it in after use.

Dwayne E. 
Rating:
5.0

Great customer service

BOBAN C. 
Rating:
4.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Everything was wonderful.

JIMMY S. 
Rating:
1.0

Truck died while renting it. Call me immediately.

ARIEL W. 
Rating:
5.0

Customer did not leave a comment.

WANDAANN G. 
Rating:
5.0

Customer did not leave a comment.

CHUKWUEMEKA N. 
Rating:
5.0

Customer did not leave a comment.

Carlos O. 
Rating:
4.0

Everything went well. I had no delays.

Peter T. 
Rating:
5.0

Only used truck for 11 hours - wasn't due back for 1.5 days ( no credit )

SILAS R. 
Rating:
5.0

Customer did not leave a comment.

ANDERSON C. 
Rating:
5.0

Thank you for helping us return the vehicle in a quick manner.

GUILLERMO M. 
Rating:
5.0

Customer did not leave a comment.

Johnny T. 
Rating:
5.0

Everything was great I love the lady and man that worked with me

Kristine J. 
Rating:
3.0

This place gave me a truck with very little gas in it and then when I returned it they want to charge me a fuel service fee and a fuel fill-up service fee for a truck I HAD to FILL before I could use it.

Joyce S. 
Rating:
5.0

Everything was great!

SAMUEL H. 
Rating:
4.0

Customer did not leave a comment.

jacquelyn H. 
Rating:
5.0

Nothing she was excellent very professional customer service from this location was great ( Brittany was the rep there)

LATOYNA N. 
Rating:
4.0

no improvement. you did great.

JOSE E. 
Rating:
3.0

Customer did not leave a comment.

Valynca W. 
No reviews have been submitted for this location.

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