Customer Reviews for American USA Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American USA Storage

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Bruce H.
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Customer did not leave a comment.

John S.
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I was surprised that the trailer didn't have a tongue jack. I was not able to lift the tongue without assistance! Safety chains should have a hook or something for extra chain to keep from dragging it. Man at American USA told me let them drag but I tied them up because I didn't want to hear them dragging or have people trying to stop me on the road!

Sonja M.
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Customer did not leave a comment.

Joseph C.
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Seemed unprepared, although very nice and apologetic.

LESLIEBROOKE L.
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Customer did not leave a comment.

Gary H.
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The app to pick up the truck does not work properly took me 1.5 hours to get my truck was a joke. I thought the app would be faster was I ever wrong. The wait time on the phone with Help line was like 45 min. The First Lady I talked to didn't have a clew what she was doing.

CARL H.
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I had spoken with the agent over the phone while she was at lunch and was told she had a truck available for me to rent. And I was to meet her once she returned from lunch. I did as instructed. Once we started the paperwork she told me that someone else had reserved the truck and that I could feturn the truck within a few hours I couldn't take it. I asured her that I felt I could baring any unforeseen circumstance I could. I was not offered any discounts or any other options. I needed the truck so I RUSHED to get my move done and returned the truck in time for the next customer. But couldn't helpbut feel swindled.

Metta F.
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Nothing! The woman went over and above for me to make sure the truck I needed was there. I was having a connection problem and she patiently tried to helped. Great person!

Anne D.
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Customer did not leave a comment.

Isaac B.
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Very friendly staff

Jamie P.
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Very flexible with pick up and drop off, and staff was very friendly. I called a day ahead of time to make sure there was a Uhaul available to fit our needs, and it worked out perfect! I would use services from this business again, and I will refer friends and family to use this Uhaul for any of their moving or storage needs!

KATHY M.
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Price was really great ,nice staff.

Annies R.
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I HAD TO GET A STRANGER TO TAKE THE TRAILER OFF MY TRUCK NOT GOOD.

George F.
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I picked up my truck and it was extremely dirty with dirt and dried mud in both the cab and the cargo box. This is absolutely unacceptable especially with the current pandemic. I expected to pick up a clean truck and it was full of both dirt and trash from a previous renter. This is very disappointing and i will not be paying a cleaning fee for a truck that was already dirty.

Erica B.
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The gentleman who were there couldn't figure out how to do anything because the woman who runs it was on vacation. When they finally did get me the keys, it was to the wrong truck which I had to use because there were no other keys. It took an hour to even get the keys. Upon returning the truck less than three hours later, the mobile return wouldn't let me put in the odometer reading because it said it exceeded what was originally on the truck I was supposed to get. I barely drove it 10 miles.. odometer reading before I left was 100592 and when I returned it, it was 100601. I tried calling the location and of course there was no answer. I will never go back.

Carl K.
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No one was around and the phone number listed when trying to leave a message the mailbox was full. Called the U-Haul 800 number to see what to do they walked me through the on line share so I could get cleared from the vehicle

David Y.
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Customer did not leave a comment.

Gretchen K.
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Not a good experience with this location.

harold H.
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It was first in my name and the lady said that was ok to use my dads credit card he was there and then when my dad went to pick it up he had to change every thing over to his took about 20 min so it was not a pick uop and go then when he returned it the lady could not tell him how much was going to be charged to his account .

Bette E.
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truck window left open and it rained inside.

Megan F.
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Customer did not leave a comment.

Linda W.
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Everything was great.

Michael H.
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App is the only thing I have to comment about. Pickup with the app is excellent. But drop off as been an issue both times I have used it. In both instances I had to start over twice to complete the transaction. After completing the transaction it never tells you what to do with the keys.

Kevin W.
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All good.

No reviews have been submitted for this location.

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