Customer did not leave a comment.TRAVIS B.
Customer Reviews for American Wings Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van wasn't clean. There was debris and leftover papers and dirt in both the cab and the storage cabin. The tire pressure sensors were out (according to the front desk lady) and showed low tire pressure in both rear tires. There was no contract letter in either the van which showed the fuel gauge reading for reference. The U-Haul mobile app sucks badly requiring login credentials everytime. This is 2020, please have the FaceID or TouchID enabled. It said that the rental contract was available for refueling reference but the app couldn't open a simple PDF. On the bright side, the van engine and drive was smooth and nice.Muhammad H.
Customer did not leave a comment.Genco C.
Poor customer service in this office. Made it very difficult to return the truck. I am not pleased at all.JACQUETTA W.
Customer did not leave a comment.Gustavo G.
This is not looking like a U-Haul location, Since the facility is not primarily U-Haul. Service and particularly information is very poor. The person that attend there is not given the necessary and right information.I have to walk quit a lot to get information from the truck that would be avoided if was informed at the time of renting.FLAVIO D.
Customer did not leave a comment.sean lee L.
Customer did not leave a comment.Lorenzo C.
Customer did not leave a comment.Luisa C.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.Christine H.
The location didn't opened as scheduled. The truck in the contract was not the one whose keys were left in the safe box. The drop box didn't open properly and it was hard to get the key inside at the drop off.Hector D.
I rented a cargo van from Thursday to Saturday and they charge 3 daysJesus O.
Customer did not leave a comment.Charles M.
System was down, but they were very helpful to in order to expedite my rental Very good serviceMarcos L.
Customer did not leave a comment.jennifer P.
Customer did not leave a comment.andres D.
Set up the mobile drop-box pick up for 9am. The key was not in the drop box. The employee onsite did not have a key to the store. Had to wait 2 hours until the owner showed up.John B.
Customer did not leave a comment.Dorn F.
Google maps had wrong address so 10 min delayRichard B.
Customer did not leave a comment.Juan Carlos F.
Customer did not leave a comment.Virginia F.
Customer did not leave a comment.Uwe W.
It seems this truck was transferred to this location, it was trucked in, it had love bugs in the rear doors of the truck, otherwise it was good.Pedro A. J.
Customer did not leave a comment.Yosniel G.
easy rentalRAYMOND D.
Thanks to the location for checking our trailer in 3 days after we dropped it off when they reopened since the online checkin wasn't functioning properly. Note to the U-HAUL IT team, the checkin portion that identifies your location was not working (it wasn't my iPhone because all my other location services were on and functional), so we were unable to do online checkin. That portion should be able to be manually bypassed if the app doesn't work properly.frankie F.
I got to the location and the keys were located in the vehicle so they gave me a bigger van which was ok. I signed and i went on my way. I arrived to my location and the back door was broken and i could not get in the back of the van. I call the location of were i picked up the uhaul and they said they cant help me but to go another location which was 20 min away and they would fix the door. I pulled into the location and i get a call not to go there that i should call road side. I rold the lady on the phone that i just arrived. I sent in and told me to ask for Guillermo which was Super rude. I was explaining what was wrong and he said that he cant help me and walked away. I was so angry and started ranting at him and he said to call road side. He is extremely unprofessional. So i called road side and they said it will take 45 min. I decided i was just going to return my uhaul because i waisted 2 hours and got nothing resolved. As i started driving away Guillermo ran out and that will fix the door. I said ok and he fixed it within 30 min. 2 hours later i get a call from road side assistant saying that they just arrived...... i will NEVER use Uhaul again. Almost every person i spoke with was rude or ga e wrong information. I cant believe what a disaster this move was. When i move again i will not use Uhaul. EXTREMELY disappointedGabriel G.
thank youalonso G.
Customer did not leave a comment.Jose V.
The truck is very old! Steering and brakes are very bad!RODRIGO P.
The equipment was actually broken. The brakes were locked we actually almost crashed. We also ended up paying a lot more for gas due to truck having brakes stuck. I have rented from there before but this experience with the truck wasn't pleasant at all.Giovanni F.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Maria T.
Customer did not leave a comment.JEAN MICHEL M.
Location was hard to find. No clear signs. We called for better directions, and the person at the desk sounded like she could not be bothered. When we finally found the place, it was a hole in the wall with a sign on the counter asking you to not lean on it. The same girl that answered the phone barely looked at us when she told us to just take the trailer to the other side of the building with the other trailers.and leave it. The interaction seemed cold and impersonal.Tonya S.
Customer did not leave a comment.Nora L.
Customer did not leave a comment.Daniel S.
Quick in and out, the truck was almost new, only 29K miles and the personal very friendly.Eddie C.
Customer did not leave a comment.Eddie C.
Customer did not leave a comment.ERIKA A.
Improve customer serviceLUCY L.
Better customer serviceLUCY L.
Customer did not leave a comment.yordanis P.
No complaints. Customer service was good.Leah C.
Truck in better condition and clean.emilio P.
Not so clean the cabin, cupholders and floor.Antonio L.
Customer did not leave a comment.Julia R.
You sent this to the WRong person or somebody gave you my name and email. since i never rented a UhaulBrandon B.
Customer did not leave a comment.ELVIS R.
Nothing...the gentleman working this day was very friendly, helpful and genuinely wanted to help me out!Victor L.
Customer did not leave a comment.Heberto P.
Nothing, they are really nice and professional.Juan B.
Customer did not leave a comment.Sergio D.
Have more staff present to avoid having people line up on order of arrival. my pick up was schedule at 9 didn't get service until 9:30.Brandon F.
I tried to pick up at 7:00 before the shop opens using the Uhaul app. The process to go through everything for pick up in the app is overly time consuming. So when I'm finally done with the process around 7:40, the key is nowhere to be found. It turns out the shop owner didn't leave the key in the truck like he was supposed to and I had to wait until 9:00 for him to show up to give me the key. He was very rude and unapologetic when he finally arrived, blaming me for something clearly his fault. Worst experience at a business ever. I will make sure to never recommend using Uhaul to my friends and family ever again.Denny R.
Customer did not leave a comment.Alex L.
Customer did not leave a comment.mario Z.
Fast, friendly and clean well maintained trucks.Eddie C.
The U-Haul pick-up site, American Wings, was great and friendly. However, dealing with U-Haul directly and the reservation system was highly frustrating and with every call, I received different information and rates. In addition, the truck rented needs power-steering and maintenance. It was very difficult to make turns.Andrea R.
Excellent and fastOscar M B.
The bill was in error. I called and never receive a new receipt.Adian L.
Gabriel was excellent. Very nice gentleman.Stephen F.
Counter assistance excellent!fernando R.
Customer did not leave a comment.Raul C.
Customer did not leave a comment.Raul C.
Fast and friendly staff, clean equipmentEddy C.
Customer did not leave a comment.DAVIS M.
Excellent experienceRuben G.
Quick in and out, friendly people, good equipment.EDDIE JOSE C.
I arrived 10 minutes late from my hour of drop off, the worker that attended me GABRIEL take about 30 long minutes to oversee the truck and make sure things were okay to return, then proceeded to claim I was 40 minutes late, my 10 minutes adding on to his half hour of inspection wanting to charge me for a whole extra day. Called Uhaul customer service and complained, which they proceeded to speak to GABRIEL and had him remove the extra day, whereas in the end I still got complaints fro GABRIEL saying I should not have called that he in the end was not going to charge me an extra day. EXTREMELY dissatisfied with HIS performance, all other personnel were of great help.CAIO M.
Friendly staff, quick in-quick out, good equipment.EDDIE JOSE C.
Two door signs to identify location. Greeter did not speak English. Asked to park truck on adjacent street. Won't use again. Even to return. Lady on the phone the entire time I was returning and did not seem to be business although I don't speak Spanishlee B.
They took at least 15 mins to even acknowledge us after we came in. Then the checkin itself took like 30 mins even though I did the "quick" checkin online before going. And then they didn't inspect the vehicle before giving it to us. And when we had an issue at the drop off from another location they didn't answer the phone. Very dissatisfied!Elisabeth D.
Good Service and very good people .Andres S.
Quick in and out... Well maintained equipmentEDDIE JOSE C.
Customer did not leave a comment.DARYL S.
What a difference, this operator owner obviously cares for his clients and his business, super nice I will not go anywhere else after meeting him and his staffGREGORY B.
Friendly, quick and good priceEDDIE JOSE C.
Customer did not leave a comment.Raul V.
Very Professional. Called me to verify truck was ready.FELIX M.
Customer did not leave a comment.Isabel M.
The person who attended me was very rude and disrespectful . When I ask her to repeat the instructions she answer "how many times do I have to tell you?". Do not hire people with no maners , no education and no respect for customers.JORGE Z.
Customer did not leave a comment.James S.
1. I was redirected to a far away location which was not the one I originally requested on my online reservation. The availability of the truck was also delayed. From 11:00 am ( requested time on my online reservation) to 12:45 pm actual available time. 2. The truck was dirty and had a very unpleasant odor as if someone had urinated inside the cabin. I notified the agent about the issue. 3. I had originally reserved moving equipment (utility dolly) through my online reservation. Upon finalizing the paperwork at location 3000 NW 79 Ave, Miami FL, 33122, the agent notified me that she didn't have access to equipment and unfortunately I would not be able to take the utility dolly with me. 4. Upon receiving my invoice, charges of the utility dolly were reflected in it. After several inconveniences such as location changes, reservation pick up changes, dirty, fetid equipment, inaccessibility to equipment (utility dolly) - accompanied by strain and burdensome labor- my Uhaul experience got even more ridiculous when they overcharged my account and was only able to resolve the issues after several calls to customer service and 3000 NW 79 Ave, Miami FL, 33122 location.yudith H.
Customer did not leave a comment.ADRIAN S.
Customer did not leave a comment.Richard R.
Excellent service, customer service very helpful.EDGARDO G.
The lady was awesome this is the second time i rent a truck in this location, not like the store at 112th av close to the 25th street we had a 17 feet truck already with this men and at 4pm when we arrived he charged to the credit car 50 miles as minimum, 100 dollars as deposit, 14 more the insurance and the truck rate . Reason i called to get anither truck available and was this one 15 feet and the guy in other uhaul dealer helped me to get this oneBelkis F.
Customer did not leave a comment.Mario V.
Customer did not leave a comment.kristen C.
El dispositivo para rodar los muebles tenÃa una rueda daÃ±ada. Recomiendo cambiar. Lo demÃ¡s, muy bien.Ha sido mi primera experiencia con ustedes.Jorge I.
Customer did not leave a comment.Ramon F.
AMAZING UNDERSTANDING STAFFVirginia H.
Customer did not leave a comment.Venkat T.
PARTNER WITH COMPANIES THAT HAVE BETTER DROP OFF LOCATIONSRonald C.
Customer did not leave a comment.Francisco U.
Failed to specify that truck was being returned in another city.Paulo P.
Customer did not leave a comment.LUIS F.