Customer Reviews for American Wings Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Wings Inc

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Virginia F. on

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Customer did not leave a comment.

Uwe W. on

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Pedro A. J. on

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It seems this truck was transferred to this location, it was trucked in, it had love bugs in the rear doors of the truck, otherwise it was good.

Yosniel G. on

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Customer did not leave a comment.

RAYMOND D. on

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easy rental

frankie F. on

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Thanks to the location for checking our trailer in 3 days after we dropped it off when they reopened since the online checkin wasn’t functioning properly. Note to the U-HAUL IT team, the checkin portion that identifies your location was not working (it wasn’t my iPhone because all my other location services were on and functional), so we were unable to do online checkin. That portion should be able to be manually bypassed if the app doesn’t work properly.

Gabriel G. on

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I got to the location and the keys were located in the vehicle so they gave me a bigger van which was ok. I signed and i went on my way. I arrived to my location and the back door was broken and i could not get in the back of the van. I call the location of were i picked up the uhaul and they said they cant help me but to go another location which was 20 min away and they would fix the door. I pulled into the location and i get a call not to go there that i should call road side. I rold the lady on the phone that i just arrived. I sent in and told me to ask for Guillermo which was Super rude. I was explaining what was wrong and he said that he cant help me and walked away. I was so angry and started ranting at him and he said to call road side. He is extremely unprofessional. So i called road side and they said it will take 45 min. I decided i was just going to return my uhaul because i waisted 2 hours and got nothing resolved. As i started driving away Guillermo ran out and that will fix the door. I said ok and he fixed it within 30 min. 2 hours later i get a call from road side assistant saying that they just arrived...... i will NEVER use Uhaul again. Almost every person i spoke with was rude or ga e wrong information. I cant believe what a disaster this move was. When i move again i will not use Uhaul. EXTREMELY disappointed

alonso G. on

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thank you

Jose V. on

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Customer did not leave a comment.

RODRIGO P. on

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The truck is very old! Steering and brakes are very bad!

Giovanni F. on

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The equipment was actually broken. The brakes were locked we actually almost crashed. We also ended up paying a lot more for gas due to truck having brakes stuck. I have rented from there before but this experience with the truck wasn’t pleasant at all.

Robert T. on

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Maria T. on

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JEAN MICHEL M. on

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Tonya S. on

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Location was hard to find. No clear signs. We called for better directions, and the person at the desk sounded like she could not be bothered. When we finally found the place, it was a hole in the wall with a sign on the counter asking you to not lean on it. The same girl that answered the phone barely looked at us when she told us to just take the trailer to the other side of the building with the other trailers.and leave it. The interaction seemed cold and impersonal.

Nora L. on

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Daniel S. on

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Eddie C. on

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Quick in and out, the truck was almost new, only 29K miles and the personal very friendly.

Eddie C. on

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ERIKA A. on

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LUCY L. on

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Improve customer service

LUCY L. on

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Better customer service

yordanis P. on

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Leah C. on

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No complaints. Customer service was good.

emilio P. on

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Truck in better condition and clean.

Antonio L. on

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Not so clean the cabin, cupholders and floor.

Julia R. on

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Customer did not leave a comment.

Brandon B. on

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You sent this to the WRong person or somebody gave you my name and email. since i never rented a Uhaul

ELVIS R. on

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Customer did not leave a comment.

Victor L. on

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Nothing...the gentleman working this day was very friendly, helpful and genuinely wanted to help me out!

Heberto P. on

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Customer did not leave a comment.

Juan B. on

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Nothing, they are really nice and professional.