Customer Reviews for Amity Self Storage
(U-Haul Neighborhood Dealer)

27 reviews

1100 E Ben Franklin Hwy   Douglassville, PA 19518

(610) 385-7096

Location Hours

  • Mon-Tue: 9:30 am - 3:30 pm
  • Wed: 9:30 am - 2 pm
  • Thur-Fri: 9:30 am - 3:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(610) 385-7096

1100 E Ben Franklin Hwy
Douglassville, PA 19518

Services at this Location:

Location Hours

  • Mon-Tue: 9:30 am - 3:30 pm
  • Wed: 9:30 am - 2 pm
  • Thur-Fri: 9:30 am - 3:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
3.0

Not the drop off location's fault but again, we were told after our terrible experience at pickup that we would have a note to get a full refund on the reservation, but no note and no refund. And no call back after leaving messages for the representative we spoke with. Uhaul as a company is absolutely terrible!

Jessica W. 
Rating:
5.0

Everything was perfect!!! The truck was ready and even the gentleman at the location came out to make sure I had everything needed.

JEFFREY W. 
Rating:
5.0

I reserved a 28 ft. Was not there. Only 20ft. Did not move all my stuff as a result. Reserving is useless.

Eric S. 
Rating:
5.0

Thank you!!

John C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
3.0

The girl was very kind and helpful. The only uhaul person I experienced who seemed to care. Everyone else I encountered on the phone at customer care and on the chat was either 12 years old or just didn't care to actually help or know what they were doing

Dustin T. 
Rating:
5.0

Hands down, my best uhaul experience so far. The truck was ready and waiting when I arrived on the date and time I reserved. It was clean and in good shape. I felt very comfortable and safe driving it. The customer service at this location was outstanding.

ROBERT J. 
Rating:
5.0

Amity Self Storage was great. Truck was great. The app for after-hours dropoff was extremely disappointing as it kept locking up. We had to call and were on hold for 30 minutes.

Nicole R. 
Rating:
5.0

Had a little trouble with the app but the people inside were very helpful and understanding. They answered any and all questions.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

EDMUND C. 
Rating:
3.0

Fix the truck

Jacob F. 
Rating:
3.0

Truck I requested was not there at pickup time, not the fault of location, person never returned the truck on time. Had to go with a smaller truck that ended up not fitting all that I wanted to move. The location on the morning I was picking up had no phone or internet service so couldn't do the contract to get me in road at 9 am, ended up getting truck 2 hrs later. This was not fault of location personnel, there was a storm the previous night that knocked out there service unknown to them until I went to get truck at 9am. Service personnel verry friendly.

Tom H. 
Rating:
5.0

I think you should get $20 taken off of your bill when you return the truck and do all the work of taking pictures and logging it in. If you are trying to go away from a person checking it in and out that's a shame. Karen that worked there before was pleasant and made our pick up and drop off very easy. My dad who rented the truck doesn't have a smart phone so luckily I was involved to do the drop off and take the pictures but I think a $20 charge is uncalled for. Get back to the basics of customer service!

James K. 
Rating:
5.0

Sierra was courteous,welcoming,professional. I have been renting here for 10 years and it was the timeliest,smoothest so far. And the office was immaculate!!!

Charles D. 
Rating:
5.0

Drop off location 3 miles from home. Very professional. No hassle drop off. Would rent from them if need truck.

Carolyn F. 
Rating:
5.0

James was excellent

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

KELLY O. 
Rating:
5.0

This was the best U-Haul experience I have ever had. Staff was very friendly, helpful, and efficient. While I was inside they started the van and turned on AC on a steam 95 degree day!! Then when I went out to get the van, he came out and and asked me to sit in the drivers seat and adjusted the side mirrors for me for best visibility, no one has ever done that before. I am going to use this location in the future even though it is a little further away.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

CARL E. 
Rating:
5.0

The U-haul online ordering process is awful. Multiple times now I've reserved a trailer less than 10 miles from my house only to have to drive 40+ miles to pick it up since you change the location. Provide the customer with the worst case scenario and delight them when they don't have to drive as far...that's called CUSTOMER SERVICE! This location and their staff were awesome.

DOUGLAS O. 
Rating:
5.0

Customer did not leave a comment.

GARY V. 
Rating:
5.0

My first time renting from this location. The people are very friendly and accommodating. I will definitely be back and will recommend Amity Storage as THE place to go for a UHaul and/or Storage 🤗

NATHAN S. 
Rating:
5.0

The damage inspection process is a little weird. So many X's marking scratches it looks like a machine gun pelted the U-Haul.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

ROY R. 
No reviews have been submitted for this location.

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