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Funmilayo O
Customer Reviews for Amoco 9045
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
attendant was sweet and did her job getting us the rental but didnt speak hardly any English, which meant any questions couldn't be addressed easily. While the truck was in good condition structurally it had very weak brakes, very poor acceleration, very weak air conditioning, when we returned it she didn't go out to the truck to inspect it to confirm all is good, she said she was busy although there were no customers in her store and that she would look a the truck when she got time, which means if anyone damaged the truck after we returned it but before she inspected it, that we might get blamed and couldn't prove it wasn't us, this aspect is very egregious and unfair businesses practice
SCOTT KAs I called uhaul and explained, i brought the truck back on the same day at this location in vero beach: Amoco 9045 9045 20th St Vero Beach, FL 32966 Not on the July 20th like the receipt is implying! I am very upset with the dishonesty! I will no longer rent truck from UHaul and advise against it! You sent a treating email saying that i had stolen The truck, this is the way you treat your customers.
Areus QTell your "associates/employees, customer service starts with a smile?
keith mI used only 6 miles on the truck and they charged me for over 30. I went in next day and they would not return after telling me it would be refunded when I returned truck. Please issue me a refund
Judy JMy order was not correct. The truck was gross inside. The manager did help with the order issue but 4 hours later.
Michelle MThis location was totally unprepared. The truck wasn't made ready in the computer so it could be rented. It took 1 hour 38 minutes more to fix this. The hand truck i rented wasn't there and when I went in yo ask the clerk she said no speak English, Call uhaul. Then the clerk lost the keys so that was another delay. Truck had bald tires on both front wheels.
BRUCE MDifficult communication with clerk.
Timothy ZGood but there was some plastic wrap in the back
ALEXANDER KKnow how to rent a truck out, know where The keys are. And have the truck not be full of old moving blankets.
Corey HTerrible - this location was not equipped to receive the trailer that the UHaul Distribution assigned to me. Futhermore when I went to drop off the truck I rented the gas station worker insisted that he had to take a picture of my driver's license with his personal phone. I am very concerned with security of my personal identity. I hope to never have to use UHaul again.
Meredith VIt took me 45 minutes to get my truck because I had to essentially do every myself. What happened to walkng in, giving your info, doing a walk around and getting the keys. Also the “cashier “ didn’t speak a word of English. Not a word. I work with people all the time that have English as a second language but communication is possible. This woman had no idea what I was saying, and seemingly no inclination to try.
WILLIAM NIt was the worst experience ever, I should get a refund. They had me waiting for multiple hours before I got to take the truck, then when I brought it back after hours they didn’t have a key drop area, so they had me searching all over the gas station while I’m on the phone with U-Haul, and then they finally decided I should just keep the key until tomorrow; keep in my I work every single day and am very very busy. They are spam calling me all day while I’m working then I get on my 15 min lunch break and decide I’m going to bring the key back on my one break I have all day. When I walk in with the key there is some lady sitting there waiting for the keys for the truck… how do you rent a truck you don’t even have the keys for? This place was terrible, and U-Haul did nothing to help!
Tysen H