too hard to find. when we arrived, there was a sign to call a number when returning equipment. we called that number and were told that someone would be right out to help us. after waiting 25 minutes, someone finally showed up. then, our equipment was not recorded as returned, so we received phone calls and emails stating that we had not returned our equipment. we like UHaul and will use you again, but hope not to have to return the equipment to this location. thank you.
William V
Customer Reviews for Andrews Freight Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gate needed to be open slightly larger for easier access. Due to upcoming surgery, I needed to drop it off earlier than scheduled and after hours as I was listed as the only driver. Called the listed phone number and was warmly greeted by a CSR. Followed instructions and made a successful drop off.
MITCH WHow do you improve on excellent?
MARK TLocation was confusing. No one was there (I didn’t expect anyone because the hours were listed on the website but I did expect better instructions for self guided drop off.)
Shiirkira CAfter hours drop off
INGA EEverything went well
AMEE ZLoved the service and everything was a described, Thanks again
Jacob HI had an excellent experience renting my trailer from here. The owner was very helpful and let me reschedule my reservation with no issues when my car's tail light hookup wasn't working.
Anthony CLadie at this site was very helpful and. Very nice
KEVIN CI was scheduled to pick up my truck at 9am. It was not a self pick up. The person at this location text me saying she would be 20 minutes late. I didn’t like that at all, as I had people waiting at my house ready to start moving and loading the truck.
Allysen PNo improvement needed, excellent worker and great customer service
JULIO JProbably the most friendly staff I have come across it was a very quick process which was great.
DERIK SVery polite and great customer service
ANGELA DThis new location is the absolute best experience I have ever had with U-Haul. It is family owned and operated and they really make you feel like they are there to help you. Easy Process A+
ISHAQ S