Customer did not leave a comment.Kimberly I.
Customer Reviews for Antique Outlet
(U-Haul Neighborhood Dealer)
Hurst, TX 76053
(located on the corner of E Pipeline and Brown Trail)
Services at this Location:
- Mon-Tue: 10 am - 7 pm
- Wed: 10 am - 6 pm
- Thur-Fri: 10 am - 7 pm
- Sat: 11 am - 7 pm
- Sun: 12 pm - 6 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was only one cashier and one computer. They tended to a long line of the antique store customers first and made me wait even though I was ahead of all of them and had already explained what I was there first. I proceeded to get in line again hoping he would help me since I was being bypassed by everyone and did my best not to create a scene. He didn't tend to me until he got through the store customers and proceeded to tell me that his antique store customers come first. I waited in line at least 30 minutes and was late to meet the movers.Maria H.
Everything was quick. fast, and easy!Era E.
Customer did not leave a comment.Carlos J.
The vehicle was dirty with pet hair all over/ vehicle had not been cleaned in a long time. No COVID policy in place. The agent was very very rude when I tried to question about receipt charges & charges deducted from my acct. The agent was very argumentative & rude. Will not recommend location to anyone.Joyce S.
The condition of the truck was less than poor. It was unsafe to drive & was filthy. There was no oil or gas in the truck. The cab was fifthly & smelled. Windshield had cracks & you couldn't see out of the windows. Truck was out of alignment & the brakes were shot. Also I paid for 12 moving blankets & there was none in the truck. I had to drive to multiple locations to get moving blankets. This was the worst experience & do NOT recommend U-Haul!Leonard U.
It was hard to locate the location renting the Uhaul. Store windows were full of â€˜junk' and one very small Uhaul sign. I had a 1000 am pickup time. Store was not open when I arrived at 1000. He opened about 1015; but could not get computer to work, so had to call Uhaul to do contract. Store was a complete mess - someone from Uhaul should visit - I think they would agree this is a bad match for the company. Truck cab was dirty, truck had body damage without damage marks.Thomas O.
Customer did not leave a comment.John W.
Customer did not leave a comment.Joshua T.
Truck AC was not very cold. Also, could not find a way to adjust the outside mirrors.Ken S.
Employee lied on the form and over charged for gas. We returned the van on time with a full tank and took a photo and confirmed it. Several days later we got a bill saying we owed them for the gas and that it was half full.Daphne S.
Customer did not leave a comment.latrice M.
The hold time is INSANE. This location wasnt even open when My uhaul was avalible to pick up. and i now have to wait on hold some more because i was emailed a reciept that said I payed zero dollars for the uhaul. but my card was charged for 400. Geting the uhaul was a whole other problem.Kayla D.
Customer did not leave a comment.Kerwin C.
Everything was great!Brittany E.
Indicate that the key box is behind the pole at the antique alley store.Jason V.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Shaleena L.
Customer did not leave a comment.Becky W.
Customer did not leave a comment.katie M.
I liked the online check in better than going to a store. Stores are always slow and online was helpful and fast and efficient.Matthew T.
Customer did not leave a comment.Dipesh D.
Customer did not leave a comment.Tyler W.
Customer did not leave a comment.Brad B.
The vehicle needs a overhaul, transmission is slipping and shifts erratically.Vernal R.
Penske does AAA discount and 1extra day you only offer me a discount on the price and no extra day but for the last moment I had no choice but everything went well ThanksTimothy G.
find better movers. my items were both stolen and damagedKhaleaf B.
Customer did not leave a comment.Chenitha B.
Customer did not leave a comment.Yvette W.
Customer did not leave a comment.Kahla R.
Customer did not leave a comment.Ethan Y.
Customer did not leave a comment.Roxanne P.
Have a separate checkout for uhaul from the other business at location.Kreig G.
Customer did not leave a comment.kattie L.
Customer did not leave a comment.Derrick W.
This location was not in U-Haul facility and the gentleman stated he never had a trailer on site before. He didn't appear to be too happy that it was there. When hooking up the trailer to the U-Haul truck we noticed the cable to connect the truck to the trailer for the lights was missing. I took the truck to start packing up but left the trailer behind. They told me they would call me and let me know what I need to do. I did not hear back from them so I called and when I asked about the trailer the gentleman appear to be annoyed. He said I had to go to a U-Haul place to pick up a cable and then come back to pick up the trailer. I got the indication that if I wouldn't have called them they weren't going to call me to let me know that information. I asked the gentleman on the phone if he had called the U-Haul facility to let them know it was coming so that there wouldn't be any issues picking up the cable and he told me no I had to just go pick it up. I wasn't comfortable doing this as I've never used a U-Haul before and I would've figured that at least a call from the pick up facility to explain the situation was needed to allow for a smooth handover of a cable. I called the U-Haul site and it threw me to your U-Haul main line. I am driving to the new U-Haul facility to pick up the cable and I'm on the phone with the U-Haul mainline associate explaining the situation which she's told me she had never heard of before. Without going into anymore detail I was able to pick up the cable go back to the antique store to pick up the trailer and I was on my way. The whole situation was cumbersome in put me out of my way couple times to do something which I believe you all should've done for me. I would not rent from U-Haul again unless it's a U-Haul facility.Eloy G.
Customer did not leave a comment.Claudia V.
Nothing. Your representative was courteous and very knowledgable and made it very easy to rent your equipment.Dale C.
Customer did not leave a comment.Stephen O.
I rent this truck for a church. I show him my tax number but I'm still charge a sales/rental tax. Please explain ? KendallKendall N.
I requested and paid for a furniture dolly. There was no furniture dolly in the truck when I picked it up. Please refund the 10 bucks I paid for it. Thanks. Otherwise, I always enjoy using your trucks.Lee I.
Customer did not leave a comment.Kimmberly A.
Reservation was a 12noon location was to open at 12 but was not. Still had to wait 13 min to get the keys for the truck was told he had not been check in.Horrible experience moving is already stressful .I complete everything online enter all my information online I was expecting everything to be smooth and seamless if my reservation was at 12 the location should've been open at 12 just basic customer service. Contacted customer service and was on hold for a total of 16 minutes for them to tell me that I should've been able to pick up at the location off my smart phone not sure how to do that if the vehicle had not been checked back in from the night before . Upon Returning the vehicle the customer service rep at the antique center told me this was not his vehicle where did I get it from you can't park it back where you got it from very rude. This was my first experience with uhaul and hope this is not the standard.Ulyssa M.
I went to this place to pick up the U-Haul and it smelled like the most horrible smell ever. I can't get that smell out of my head. Also, the guy was friendly, but the location was very poor. I left my car there while I went to move and I was super concerned that it would get broken in. Also, The truck was not that great, because it took forever to transition between gears and the A/C would randomly turn off while driving.David F.
Customer did not leave a comment.LONNIE B.
Loved everything.Amanda D.
Customer did not leave a comment.Dave D.
I was supposed to have a dolly and furniture blankets but they were not in the UHaul when I arrived. I tried going into the Antique store to ask about the dolly and blankets but they were closed and I could not get them. When returning, I was still being billed for the blankets and dolly and the owner did not know how to get them removed. He said he would take care of it so I left the store without finishing the transaction. If he had provided the dolly and blankets then I think it would have been a good experience in using the app to get everything done.MATT M.
Customer did not leave a comment.Tammy J.
Your system took forever and the process of checking in and trying to get a lockbox code was beyond frustrating.Tony S.
Business was closed and no one to call except Uhaul it took over an hour to get checked in to get the keySteve C.
The mobile check in and return was so easy and convenient.Mary W.
Clean trucks after use and make renting easierYashana P.
Was never able to pick up rental due to lock box issues. Still got charged. TerribleJason M.
The man , Ray charged me for two days. He did not accept me leaving the truck and keys, in the drop box after he closed. I did leave the truck before the next morning. I tried contacting him all day because I became concerned when I started getting an email that the truck rents in 12 hour increments. His workers were not able to contact him all day even though I left 3 messages he only emailed me and called me at 6:50pm. I am owed one day of charges. Thank you.Dianna A.
This has been a horrible experience. I was charged double for NO reason. The entire process was a hassle. I am severely disappointed.Kenneth C.
Customer did not leave a comment.Bikash G.
Stop overcharging peopleJustin B.
Always good service and kind owner!Kimberly S.
Not let birds fly around everywhere and give the customer a bill before they leave if they drop off not call the next day and say it's gonna be an extra 50$Billy B.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.Elizabeth J.
Customer did not leave a comment.Samira T.
Customer did not leave a comment.Calvin B.
Have the right payment rates when people arriveClinton D.
Customer did not leave a comment.William S.
The people were late opening the shop and we had people waiting to help us moveFranklin O.
Customer did not leave a comment.Karen S.
Customer did not leave a comment.dipak P.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.BART O.
Be upfront about your pricing. I thought i was getting a truck for $30 instead im paying $116 that's bullshit. Never doing business with you againBrady M.
The uhaul has a faulty air conditioner that only sometimes blows cold air. The part you put your stuff in was FILLED with ROACHES!! They were everywhere! It was the only one available so the owner cleaned and sprayed it before we took it putting us an hour behind when we needed to be at our location. We still found several when moving and had to bomb the truck before we took our stuff out of it to be sure they didn't go to the new house with us! Disgusting!Sunshine G.
Very close and convenient to my location, good price.Lavonda R.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Sonya B.
Customer did not leave a comment.Carlotta D.
Customer did not leave a comment.Marybeth W.
Customer did not leave a comment.Sonja R.
I always rent from Ray at Antique Outlet, he's one of the nicest guys out there.Kimberly S.
No clear communication about after hours returns. The Van had a flat tire and was not cleaned out. Hand to call 3 times and speak with 5 reps to find out how to return the van. 1 phone rep YELLED at me and told me I had not choices in the matter. Then passed me off.Juice and Jin L.
We were charged $70 after being quoted $19.95 to rent a cargo van. I only had to drive it 10 miles. He refunded the $70 but still charged $52... then charged that amount TWICE!! He promised to remove the second charge from my card but instead charged me ANOTHER frickin $20!!! The WORST experience EVER with uhaul!! Do not rent from this location.... you will be ripped off!!Tamara M.
Customer did not leave a comment.Norman M.
Overall I had no problem with the truck I rented for the day. I did find the app somewhat confusing at times. I reserved the truck the evening before and I entered a bunch of information that I ended up having to enter again at the time I picked up the truck. Such as photos of my driver's license and my DL number. If you are not supposed to enter that until the time of pickup the app needs to clearly show that when you make your reservation.David W.
Everything done here was excellent!Kimberly S.
The gentleman was kind and helpful through the process, especially being my first time renting. Thanks again.Ryan C.
Customer did not leave a comment.Shannon P.
Suck my balls with your mother lipsSergio R.
Customer did not leave a comment.sal R.
Ray was very helpful and the cargo van I rented was exactly what I needed. I would definitely recommend this place to my friends and family.Kathleen B.
Customer did not leave a comment.Tamika H.
Couldn't get into the key box without assistanceMeridith M.
Very friendly and very quick to process thank you Ray!!!Wael A.
Customer did not leave a comment.Dalton P.
Customer did not leave a comment.Joseph K.
Everything was great, and the owner really went out of his way to make sure that the entire process, and my move even, went smoothly! Thank you.Erica C.
Customer did not leave a comment.rex M.
It was an ok experience. The man was very friendly but it took a long time and he was unable to print my paperwork.Kelli K.