Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Its really simple and painless to do business here

Rating:

5.0

Everything was easy peasy

Rating:

4.0

I was not able to do may rental return on my phone web page wasn't working . .

Rating:

5.0

Stored there for 8? Years No problems All good

Rating:

5.0

Management is very helpful and response/communication is excellent. 10 out of 10 recommend !

Rating:

5.0

Dropped of the truck and jumped in my car after taking the pictures! Seemless transition for a return.

Rating:

5.0

The staff was very helpful and very sincere. Thanks for all the help!

Rating:

5.0

Always a great experience at this location.

Rating:

5.0

friendly customer service

Rating:

3.0

Convenient

Rating:

5.0

Customer service is excellent. The woman running the desk is as very pleasant to work with and very accommodating

Rating:

5.0

Everything was great. All was perfect!!

Rating:

2.0

I was charged for a “Cleaning Fee” and the rental was dirty inside (I submitted a picture on the pick up questionnaire) and had trash in the bed of the truck when I first got it. I threw out the trash from the bed off the truck and I get charged for this.. I have attempted to get this corrected twice and both times I got told “the system is down.” I have a feeling I’m being lied to and will not get credit for this.

Rating:

5.0

Completely satisfied. friendly and helpful staff.

Rating:

5.0

Nothing needed improvement; Brooke was very efficient , kind and quickly checked me out once I returned. Randall

Rating:

5.0

Perfect everything!

Rating:

2.0

I was charged $20 service free, although I returned the truck 2 hours early. The office person was not present, so I took a photo of the mileage and dropped the keys off. Why wasn’t anyone available at the office to take my keys and check me out? Why was I changed for late fee, although the truck was returned well before the time. Will not use Uhaul again

Rating:

5.0

I was charged extra for the $8.00 service that I declined.

Rating:

1.0

I called customer service and they said they would have the local store call me back and that has not happened yet. I will go by the store and resolve the $20 over charge fee for after hours. I rented a trailer for 24 hours and had it lass than 6.

Rating:

5.0

Keep doing what you are doing. Person explained everything plain and simple.

Rating:

5.0

This lady work in front desk is so much well respect and patience too! 5 stars to this lady!

Rating:

5.0

The individual running the uhaul site (Brooke) was very professional, knowledgeable & very pleasant. She gave me directions on how to purchase items I needed to complete the registration process and was very helpful. The trailer was in great shape and I had no problems at all with it.

Rating:

3.0

Was told to return by 5. Returned at 4:55, assumed everything was fine. Person working there didn’t say I was late but I just received and after hours service charge $20.

Rating:

5.0

Couldn’t back up a trailer to save our lives. Thanks for the assist. Hope we provide good comic relief.

Rating:

5.0

Very friendly and accommodating!

Rating:

4.0

I had to drive about 30 minutes further to pick up the size UHaul I needed because the scheduled location didn’t have it and neither did any other location in the area. Upon picking the uhaul up I was informed the last customer carried something that spilled motor oil all over the bed of the truck. They attempted to clean with DW-4, which doesn’t work for oils spills, and made it worse. I had to drive it home, ruin many towels to clean it up as much as I could, and then lay down tarps to cover the floor so my furniture and other household items were not ruined. The tarps are now covered with oil and honestly not worth attempting to clean. I was told I would be given a discount for the inconvenience but never was included during final payment. The pickup location said she could still send me the discount afterwards but never did.

Rating:

4.0

Representative was not pleasant.

Rating:

4.0

I was late on drop off due to the problems I had with the hitch, but this location understood my pain,that's the reason I would deal with them.

Rating:

4.0

This place was great! Easy folks to deal with and checking out & return was fast and easy! Would use again if needed. -Thanks

Rating:

3.0

late change of pickup location cost me an hour of time to get there and back. NOT GOOD.

Rating:

3.0

The unit was dirty & had water bugs & dead beetles inside. We also still had to pay a full month's rent even though we only used the facility for 8 days into the month.

Rating:

5.0

Nothing,

Rating:

5.0

Nothing , great self - serve check in.

Rating:

5.0

I have been storing here for several years. They have always been very helpful to accommodate my needs. This is the best storage facility I have used, and I have used all in the area. I highly recommend them. Professional yet personable.

Rating:

5.0

Thank you for putting up with me the last year. Great customer service

Rating:

2.0

The attendant told me to hook up the trailer with no help. I am glad I eventually figured it out by calling a family friend. The attendant did inspect before I drove off, but did not offer assistance.

Rating:

5.0

Right from the start I knew I had a storage place that was perfect and almost three years of excellent service I recommend this business! People who care !

Rating:

5.0

Had my whole apartment stored in a non-temperature controlled 8x10 unit for 10 months through freezes and extreme heat. When I took everything out, only dirt was from some June bugs on the ground. All my belongings were just as I left them, and checking in and out was very simple, and the price was the best in the area! 10/10 experience, would recommend.

Rating:

5.0

Trailer worked great, very speedy check-in.

Rating:

5.0

Customer service at all levels was helpful and friendly but there was a disconnect between local/region and the Nationwide reservation system. Also, for long distance moves you should make it 10 days with the rental and just include the $40 a day in the initial quote.

Rating:

1.0

Reserved an appliance dolly on same day as truck reservation (Tuesday), arrived at location and no appliance dolly was available, woman told me if she doesn't know about it she can't let us have it. Then proceeded to tell me to call around to other locations and see if they have one. She also was taking her children to lunch which was more important that serving the customer who just spent $1000 renting a truck. As a result of not getting the appliance dolly we had to leave that furniture behind.

Rating:

3.0

I found half eaten moldy sandwich behind seats and it stunk up the cab the entire time. I believe I was overcharge as an additional charge came out 4 days later.

Rating:

5.0

All in all the move in with the kiosk was very simple and convenient. The move out was great. This is the second time we have used your business and would use you again if such a need provided.

Rating:

5.0

I like the lady who is working they she very friendly And I ' ve been they couple time never get issue with they truck and they price is reasonable

Rating:

4.0

Not this location, but U-Haul as a whole needs to get its system straight. We were directed to another location to pick up/drop off before being redirected to Windy Hill Rd. The other place did not and have not had the trailer we needed, so we wasted all that time and very expensive gas.

Rating:

5.0

Just be mindful they are reading and closing the right accounts and not charge the wrong ones.

Rating:

1.0

Employee she need to change her actitud and she need to learn olot with customer's

Rating:

5.0

My only question is that I returned it 3 hours after closing and was charged for an additional complete day. is that normal?

Rating:

4.0

There should be an alert sent to the customer that reminds them of the the time needed. I know it says on he contract what day and time it should be returned, but a reminder for the time would’ve been helpful for me.

Rating:

3.0

I was unable to pick up my truck at the time I rented it, this really delayed my plans and put us in a bind. Although the local attendee called the previous renter for a status, she did not relay that info to me. Although she did her best to get the truck as soon as possible, I think it would have been better to give me a call 30 minutes before my rental time if the truck and previous renter was nowhere to be seen. This would have managed my expectations and avoided a 40 minute round trip for nothing.

Rating:

5.0

Super convenient. Responsive staff / ownership. Thank you!!

Rating:

5.0

Nothing, Great service, friendly staff. I was satisfied. Thank you 😊

Rating:

4.0

I had to drop the rating on the location due to the mask requirement. Other than that, there was nothing wrong. The equipment was fine other than the left brake/turn signal was not working. It wasn't repaired there and I had to make a choice to take it or leave it..

Rating:

3.0

The site was fine, the U-Haul check out app is HORRIBLE. Photos would take minutes to upload or not upload at all.

Rating:

4.0

A little bit more flexible!!!

Rating:

5.0

Pickup location was far from where I made my original reservation and pick up location. No indication that requested pickup location was not going to be where I picked up the trailer until the day prior.

Rating:

2.0

I had a reserved pick up time at 3:30 PM, Location not staffed full time and no one onsite.. Calls to all available U-haul numbers were not answered, only able to leave messages. Someone finally showed up nearly 20 minutes late.

Rating:

3.0

We had to hook-up trailer and there was no jack. How would a trailer this large not have a jack? we had to pick it up. People were not friendly!

Rating:

5.0

Great Customer Service! It was so simple to rent, use and return the trailer in the same day.

Rating:

5.0

No complaints at all. I did have one item chewed on by a rat, but that was it. I cannot say when it happened over the last 2 years though so the problem may no longer exist.

Rating:

5.0

Thank you for providing me with over a year of peace of mind for my belongings!!

Rating:

5.0

The staff especially. Always so pleasant and quick to return your calls or emails!!

Rating:

5.0

Loved the accessibility at any hour, the staff was helpful when I needed an additional unit, well secured, and pricing was GREAT!! I will rent again with this storage facility, if needed!