Customer did not leave a comment.
Endy T
Customer Reviews for Apple City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better instruction on where the office is located. The lot where the trucks are are easy to find but apparently the office itself is around the corner from another busniess. The guy ended up coming out to find us because we couldn't find them. As well as furniture blankets. The bag where they were supposed to be located was there but it was empty.
Ana AGreat truck and customer service here. Except the customer service from the coast never had given us an address to pick up the truck from nor tell us we had to go to this office here in the avenue to get a key. Local guy here in office was awesome at informing us of things once picking up truck. But Finding address to office was a bit difficult. If u aren’t familiar with Wenatchee the. U won’t find the U-Haul office. address led us to the back roads behind the building we were needing to get to. Building is actually on the avenue. Reason we found it is because on Google shows a photo of the building which I recognized immediately. Not sure how to fix that issue but it can get irritating for some who don’t know the area.
Elena JLock was broken on truck and only had 1/8 of a tank or less fuel
Tracy GA site without humans is difficult. More instructions need to be posted, and the UHaul website needs to be more user friendly.
Michael PReserved blankets. They were not there. ChRged me for dolly and utility truck, which I did not order and were also not in the truck. The app did not work. I took pu k up pictures and the app would not upload them.
Peter PIt was unclear where to drop off the U-Haul. I had to drive around the block. Maybe put some instructions near the entrance for U-Haul dropoff.
Mark G