The office wasn't open and there were no instructions re: where to locate the truck and how to retrieve the truck. It took an hour simply to get through this process. Thankfully, an experienced and kind customer service rep helped me, over the phone, to complete the transaction. Also, the fuel tank was NOT full as per the contract, so had an extra expense I should not have had. Would Not Recommend this location.
Francesca R
Apple City Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wenatchee, WA 98801
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Customer Reviews
- 3.0 Average Customer Rating
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The mobile check in process was completely unorganized and unclear. Will never use mobile pickup again. Took an hour just to get the uhaul.
Trevor BU-Haul really needs to update their info on their drop off locations because we typed in this address and got there and the name of the location is completely different from what is on the app. And then they want to charge you if you drop it off at a different location when they make it super confusing… 0/10. It’s really disappointing when a popular and expensive company can’t even update their own system yet they have no problem charging their customers left and right.
CARRIE SThe truck we got had horrible brakes and janky steering. The check engine light was on from the minute we picked it up but couldn’t get ahold of a representative to help us in the timeframe we needed (35 minutes wait) as we were loading up that evening. I will not use this location again.
Kenneth VThe location was AWFUL! There was no one there. I had to drive around to look for my truck. When I found it the oil light came on. I had to then wait to get oil put in. I called customer service to complain and they said the manager from the location would call me within a few business days and I never got a call.
Kimberly B