Customer Reviews for Arma International Inc
(U-Haul Neighborhood Dealer)

28 reviews

5555 W 11th Ave   Eugene, OR 97402

(541) 345-8461

Location Hours

  • Mon-Fri: 11 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(541) 345-8461

5555 W 11th Ave
Eugene, OR 97402

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Rayette C. 
Rating:
4.0

I was sent to another location since the location I chose did not have the truck I needed. The location they had me go to was pretty far and kind of remote.

Alicia C. 
Rating:
5.0

Customer did not leave a comment.

Aharon W. 
Rating:
3.0

Nothing wrong with the service from the owner, she was great and really nice/helpful. The truck on the other hand was not. worst truck i've ever rented from U haul the steering at speed was not responsive at all and the cab rattled and vibrated very loud the whole ride

Andrew B. 
Rating:
1.0

Truck had bald tires, rear wheel made terrible noise and vibrated, scared to death all the way down to Southern Oregon with a huge load of household goods. And the brakes took several pumps before they kicked in, frightening on the mountain passes. You should be paying us hazard pay to drive that unsafe vehicle

Jay D. 
Rating:
1.0

Customer did not leave a comment.

Zachery L. 
Rating:
5.0

Excellent customer service

Sherry R. 
Rating:
1.0

Truck was dirty, inside and out. A lot of damage on the truck that was not previously identified. The lock on the back of the truck that a customer has to open to gain access to get the ignition key was almost impossible to open. It took two people struggling with this lock and 15 minutes to get the defective lock to finally open. WORST UHAUL EXPERIENCE EVER ENCOUNTERED IN 40 YEARS!!!

Clifford W. 
Rating:
5.0

Customer service was friendly, cheerful, efficient, and made it an easy experience!

ANNETTE O. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
4.0

A larger fleet of vehicles would be helpful

ANDREW S. 
Rating:
5.0

Very friendly pick-up location!

Farrell B C. 
Rating:
4.0

Folks were real nice and helpful

Kaliie W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

The grounds were dirty. The truck was dirty.

AUSTIN R. 
Rating:
1.0

This place was down right dodgy. We really wanted to return our Uhaul at our Uhaul storage location which is huge, bright, and well kept, but we got sent to the 11th St location which was hands down the most run down Uhaul location I have ever seen.

Jack O. 
Rating:
1.0

Customer did not leave a comment.

Todd O. 
Rating:
1.0

I was rerouted to pick a 15” truck from the 7th street location in Eugene, to a poor, mud hole location. How about when you rent out my 15” truck from where we agreed for me to pick up, YOU get my rental and send it to our agreed location, instead of sending me to another location, If it would have been a descent location, not a sketchy, muddy location And out of my way, I probably would not be sending this bad review.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Thanks guys!

Peter G. 
Rating:
5.0

The woman and man at this location were very nice and helpful.

Heather M. 
Rating:
5.0

Dropped my moving van here and one of the owners was very helpful and gave me a ride into town to pick up my car, even though I'd called for a ride.

Patricia T. 
Rating:
4.0

Extremely nice people,mafe everything smooth and easy.

nancy G. 
Rating:
5.0

you should use these people to teach customer service to your other dealers !! They are totally professional, and, old school friendly, have used u-haul before, equipment fine, people act like customers are sub quality to them.

MICHAEL N. 
No reviews have been submitted for this location.

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