Additional lighting on sight if you are not going to accept iPhone flash photography of requested info and selfies.
Daniel S
Arma International Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Eugene, OR 97402
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkGreat pick up location.
Julie LThis location was great. U-Haul itself- I have some issues. 1. I found it difficult to locate the place on your website where I could see which locations had the particular piece of equipment I wanted to rent. Your default is to send me to a location that is on the opposite side of town. I finally was able to do so, but it should have been easy. 2. The pages of additional equipment you wanted to rent me were obnoxious- it went on too long. I just wanted to rent a trailer. The end. 3. After waiting on hold for a few moments at your 800 number, I opted to have you call me back when an agent was available (because I still couldn't figure out where you had the specific trailer I needed). When I received a callback, your system made me sit on hold for a while before a live agent picked up. I should have had a live agent in less than 20 seconds. Ironically, just as an agent connected, I had finally located a place where I could see the locations that had the specific trailer (with ramn) that I needed. 4. You required me to upload a photo of my driver's license bar code. I find that to be overly intrusive, as that barcode contains information you do not need. Name, address, driver's license number, phone- sure. The rest of my (allegedly private) information? You do not need that. I have little confidence you will not leverage that for your business purposes. 5. Uploading photos of the trailer's condition is a really GOOD idea. It protects both U-Haul and the renter- so good on you for that. 6. But all this leaves me wondering- I guess all this means you won't rent to someone unless they have a cell phone? It doesn't affect me,. but it's a curious turn of events. 7. The trailer was in great shape, and the folks at the rental location were very pleasant. 8. The trailer ramp is made of a welded wire mesh. It will not allow the wheels of a typical furniture dolly to roll up and down the ramp, and that was the whole reason I was wanting a ramp. It would work for a hand truck since they have large wheels, but not a flat furniture dolly with smaller wheels. I think this is a really bad design decision. Something more like diamond plate would work for smaller wheels.
Caine OLocation needs yard maintenance and improved access to equipment. Several non-operaional cars litter the lot. What appears to be a homeless camp adjoins the property. No clear equipment organization made determining drop location more difficult. After-hours drop went smoothly using U-Haul app.
NORMAN SCustomer service was efficient and friendly and the rep helped me get the best possible options for my situation.
megan T