Customer Reviews for Arminda Service Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arminda Service Station

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LISAY B.
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Verify that trucks are available ahead of time. I had to wait an hour for something to become available and it wasn't what I reserved. It was smaller it made a difficult situation more difficult

LATIFAN T.
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Customer did not leave a comment.

Colleen O.
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Customer did not leave a comment.

Candice O.
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No problems everything went smooth.

Daniel G.
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The vehicle was DISGUSTING - I got sticky mucus on my hand when touching the dashboard. The vehicle also smelled of dead bodies. The vehicle was missing both the dolly and furniture pads that I paid for which in turn caused a MAJOR delay in my move. The app didn't work properly during pickup so I was not given an opportunity to enter mileage, gas, or survey the vehicle damage. Very poor experience, I will not be renting a Uhaul van for my next move due to the quality of this experience.

Carl C.
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They were great,

Jovenel M.
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Poor customer service

Rocio R.
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Customer service was horrible, they counter person lied about writing on the paper that the van was full of gas and I wasn't. Thanks God We Checked it before, very rude people omg

Randall J.
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Customer did not leave a comment.

Tyrell B.
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Customer did not leave a comment.

Yvette S.
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Customer did not leave a comment.

Cynthia J.
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Customer did not leave a comment.

Dionicio L.
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Stop over charging by stating rental wasn't returned with the same amount of gas. I'm extra six dollar fee. Posted on your rentalm

Lee Q.
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The van was not cleaned out properly. When arriving to my destination I noticed two crack pipes under the passengers seat. YES TWO CRACK PIPES. I AM DISGUSTED AND WOUKD NEVER DO BUSINESS THERE AGAIN. I SPENT OVET $500! I DID NOT EVEN RECEIVE A PROPER APOLOGY OR DISCOUNT. NOTHING!!

Marlon A.
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Customer did not leave a comment.

Krysta B.
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It felt like the staff did not know what they were doing. It was a very disorganized office/location/experience

Darryl G.
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no equipment bills come month late

Stephen S.
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I had to wait over an hour for my rental as the keys were not there at pick-up. Also, many of the moving supplies I ordered online were unavailable at time of pick-up. Very unfortunate experience.

PAULETTE C.
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Customer did not leave a comment.

Paul S.
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I originally made a reservation for a different site in Brooklyn but got an email immediately afterward saying no trucks were available and the reservation was changed to this (Armida Service Station) location, which was not at all far away from where I originally chose. Then there was a major snow storm and I couldn't rent on the day I wanted. The day before my reservation I switched it online to a later date with no problem. On the new day there was still a very lot of snow on the streets and parking was a major challenge, so I arrived to pick up the truck 2 hours after I originally reserved. Nonetheless, the truck I reserved was ready and my in-person pickup went very smoothly. Masks were required for customers and worn by employees and the clerk was behind a plexiglass screen -- all good. The truck was easy to get to, was clean and in good condition, except for an overpowering marijuana aroma in the cab, which was not the fault of U-Haul. I returned the truck after regular business hours, but I had been given instructions to return the key to the gas station clerk if I returned late. I had to struggle to find a parking space given all the snow, but was able to park the truck just down the street from the station and turn the key in to the clerk. The following day I got an email invoice for exactly the agreed-upon rate, taking into account the actual miles I drove and the fact that I returned the gas tank full. Everything was very smooth and handled very professionally.

COLLEEN O.
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Great location, always very helpful and kind!

Kenley C.
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Customer did not leave a comment.

Allison M.
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Customer did not leave a comment.

Carrie S.
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Customer did not leave a comment.

Mike C.
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Customer did not leave a comment.

Megumi Y.
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The truck I rented was filthy with dried mud, both in the driver's area and in the back. Everything I moved was covered in dirt by the time I finished.

Michael M.
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Customer did not leave a comment.

Darren G.
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Had a very nasty inpatient dispatcher that looks like he didn't like his job Vehicle had a check engine light on On return had to wait long time for getting final Bill Had to come twice day after day since the dispatcher said “ he dont have the truck avail even though I booklet it online I reserved again with customer service and for day after and again he could “see “ my reservation and about to send me home again Till had out central boinking on phone with him I lost time money and hires labor that I had to pay even though I ha d no truck to work with Really bad coordination drive and equipment I rate it as 0

Tauren J.
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Overall the vehicle and equipment were well kept. However, my only issues was charged for 10 furniture pads that I never purchased and also wasn't present in the vehicle at the time of moving. Also, the transparency with details. I was charged for a whole second day of service because I was 2 hours over the time I was suppose to return the truck and when I called and tried to sort all of this out nothing was really explained to me.

Francisca B.
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Customer did not leave a comment.

albert O.
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I think everything there was on course and need more restrictions on covid protocols

ROLANDO R.
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I WAS OVERCHARGED ON MILEAGE CHARGES. STILL AWAIT A REFUND. :(

Darryl G.
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Customer did not leave a comment.

William R.
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Customer did not leave a comment.

Lauren M.
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Truck worked - I had minimal items. Was broken glass inside when picked up. Little to no customer service but got me from point A to point B, no hassles

MENACHEMMENDEL S.
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Customer did not leave a comment.

Damien J.
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Nothing, everything was simple and easy and well done

eva R.
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I opted for contact less pick up. The van assigned to me was already given to someone else. I in turn had to go inside the location and start everything over. Very little space inside and too many people waiting inside. ZERO SOCIAL DISTANCING!!! We literally were standing on top of each other. Women behind the counter helping us wore NO MASK!! Van was filthy. Luckily I had alcohol wipes in my bag to wipe things down. Horrible Horrible service. When I asked what was the purpose of doing contact less pick up if Im still in contact with her and others (wearing no mask), she merely just brushed me off. She could care less. Don't go here. Go to Bushwick because the Malcolm X location is just as bad.

Dawn M.
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The vehicle was clean inside but badly needed to be washed on the outside. Make sure to check receipt before you leave . The receipt had the incorrect amount on it. It was corrected but still had the incorrect amount. After the 3rd time it was finally correct

Mahim C.
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The counter person in new york was not welcoming. He was super rude.

Kristi L.
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Location is dirty. Van was not cleaned after last use, front or back. Engine light was on. Lady at the desk was nice, and the check-in process was quick.

Malinda L.
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Customer did not leave a comment.

Sean L.
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Customer did not leave a comment.

ramon L.
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Customer did not leave a comment.

Rolling C.
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Fantastic, friendly service

quinel K.
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Customer did not leave a comment.

andre F.
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Customer did not leave a comment.

Darryl G.
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Customer did not leave a comment.

serita F.
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Customer did not leave a comment.

Halloran C.
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The Uhaul location is a Shell gas station. Despite small and dingy gas station, their customer service is excellent, and the truck and equipment are well maintained.

Raegan S.
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Customer service was horrible and they gave me a truck that didn't start up.

Charisse W.
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Customer did not leave a comment.

Joshua N.
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This location should not be authorized. The vehicles were filthy, the van's battery died and we were stuck in the cold waiting for help with a fully loaded vehicle blocking traffic. The employees of the station were rude, unhygienic, thought we were morons, and caught attitude when they were told about themselves. Check your authorized dealers more often.

Karlene P.
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They are adding up on mileage this is not acceptable need to investigate and shut down this location

John U.
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Customer did not leave a comment.

Roy C.
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I really needed a hand truck and none was available..an enormous inconvenience

Dorrick A.
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Tank was not full, but was asked to fill the tank once I brought it back ($50 dollar tank). In addition to dealing with the winter smudge on the windows with no windshield washer fluid.

Melvin I.
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Clean the rental cargo and add water to the window wiper

Tywanna W.
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The representative is very rude. I rented a van from this location on Dec.1st. When I tried to pick it up earlier, this rude rep told me that nothing was available and instructed me to call uhaul. He watched me call uhual and wait on hold for over 30 mins. When I spoke to the rep on the phone, she informed that he had 6 vehicles available. When I went back to the desk, he goes “well I have them now”. So why couldn't he have said that instead of watching me wait on hold. Now today I give this location another try. Same rude rep, he doesn't greet me. Doesn't communicate in more than two word sentences and throws the reciept and key on the counter without saying a word so I took it and exited the location. I went back in to ask how am I supposed to know which van is which, he goes “well you left so I couldn't tell you.” Providing customer service is a part of the job. I tried explaining that he could have said something and he goes “bro leave me tf alone, I didn't say anything to you” THAT IS THE PROBLEM. I am a customer and expect customer service representative to communicate with me. He cursed at me and behaved very inappropriately so that another employee had to come and tell him to relax. He's rude, disrespectful and interacts differently with women than men.

Colin V.
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The location did not have a furniture dolly that I requested and therefore made moving slightly more difficult, but the truck was in good working order and clean.

Cleopatra A.
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The attendants should improve their customer service. Improve on communication with customers

DANIELFRANCIS M.
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terrible service by attendants during pick up and drop vans cargo area had water puddles inside and they didn't want to give me another van charged for 1098 miles when only drove 28 miles. you read that right! they typo'd the mileage and I still haven't been refunded. just great.

john P.
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I was over charged

VINCENT E.
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very good

Christian S.
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This place is a joke. No boxes, dollies, carts, etc. Total mess, one guy behind glass that i could barely see. Signed a few things and given a key with no explanation on where to find the truck or even what roads or bridges to avoid. Told to walk into a garage bay and wave the key around until someone found me. The worst part was the cost was almost 40% more than what i was quoted. Totally unacceptable, I will be reaching out for more information.

Albert W.
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I have issues with my bill and despite numerous calls no one picks up.

Isabella M.
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As a film producer, I have been renting from U-Haul since I started working in Savannah, GA in 2014. Never have I had a worse overall experience in my years of renting from you. The location was small and did not have all the items I needed. The hours on your site were wrong, and although I know I am contractually entitled to my rental equipment for 24 hours, you–or the person working at this location–double-booked my equipment. I originally reserved for 10/31, 7a-5p. However, it being an in-town move in NYC, things changed throughout the day and I needed the truck for a few hours longer. At 4:15pm I called the specific location to notify the staff; no employee at that physical location picked up the phone, so my call was redirected to your 1-800-GO-U-HAUL number, where a customer service line representative informed me that I was, in fact, correct, and as long as I returned the equipment before 7am the next morning, I was within reservation guidelines. However, At 5pm (when said location was allegedly already closed according to your website) I received a very nasty call from one of the two employees that work the location. He proceeded to berate me and yell at me on the phone because the person who had booked (the ONLY 15' truck at the location) at my original drop-off time was there to pick up his reservation. I could not get a word in and explain that I had spoken on the phone with someone about this matter already, nor was I listened to or helped. He proceeded to (which was very unprofessional) put the customer on the phone, so we made arrangements for me to haul a*s and return the truck as soon as I could, which ended up being 7pm. After dropping off literally all of my belongings on the sidewalk in front of my new apartment and speeding (unsafe) to the location, I realized I had forgotten to bring the dolly I rented out. I was, however, not worried, because that morning the same abusive employee who yelled at me on the phone had mentioned that "people take the equipment and then don't bring it back," as an excuse for not having my furniture dolly and furniture blankets that I had reserved months in advance. I get to the location, hand him the keys, and he says, "where's the dolly?" to which I respond, "I don't have it; I forgot it, as I was rushing here in the midst of my move. I will bring it first thing tomorrow morning." Him: "Well then I have to call this guy and tell him I have to cancel his reservation. I can't close your account until all of the equipment is returned." Me: "I thought you told me this morning people sometimes don't bring back the moving supplies they rent out, so which one is the true statement?" He then proceeded to yell at me some more, at which point I had had more than enough, and just left. To anyone who has moved to, from, or in-town in NYC at the end of the month, you know the process is already overwhelmingly stressful and upsetting. If you can't afford movers or do a multi-day move like me, you're looking at 12+ hour days. I cannot begin to explain how much more unneeded stress I had to endure because of the horrible service I received. U-Haul has no business double-booking their trucks the way they did in this case, especially because they did it out of greed, since end-of-month is when they get all their business in the city. They are playing with people's lives and they should be ashamed, not to mention punished legally and financially by the state and the city. That employee should be fired, and that location closed down. Absolutely horrible experience; one of the worse ones of my life in general, not only re: moving and renting trucks. 0/10

doris M.
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Customer did not leave a comment.

menachem G.
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Customer did not leave a comment.

alexander R.
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Customer did not leave a comment.

CATHYR D.
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Custom service could be a little more patient with people who is using this service for the first time

Jim Ramsey K.
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I reserved a 15' truck and none were available the day of my move. It made my move overall more troublesome than it should have been.

Audrey M.
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Quick and easy! Thank you!

DARRYLJ R.
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The vehicle was dirty inside and out as well as bulb for rear signal out. also dashboard stable link warning light came on. Vehicle and equipment should be checked prior to any customer having to bring it to the attention to the agent or getting into it.

JhaasryelAkqui B.
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Refund needed.

Sylvia I.
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The customer service was nice. When I got the Van it smelled like sweat and the gas tank was half empty, plus the dash board said oil change soon, and one of the back lights were out. I brought this all up before I left for a long drive which I stated. They fixed the light bulb and reassured me everything else was okay. The van drive wonderful but I did not appreciate the fact that if I returned the van with the same amount in the gas tank, I would get charged. So I spent extra on gas than I originally budgeted for.

Rebecca E.
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The pick-up process was horrible. The person helping was not to blame per se, but the U-Haul website was down and it took me 30+ minutes to get my truck despite checking in online in advance. There seemed to be no plan in place for glitches, and for some reason showing my receipt with my reservation and what I needed was not sufficient to actually pick up my truck. Also there were no furniture pads despite reserving 2 packs of 12. It felt like their systems didn't work but there was really nothing they wanted to do about it for me. Pretty terrible and stressful experience overall.

Srujana K.
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Customer did not leave a comment.

Annmarie F.
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Great customer service

Jaclyn L.
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Customer did not leave a comment.

Mike B.
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Personal was very nice and HELPFUL

GEORGE L.
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Customer did not leave a comment.

RAYMOND C.
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The gentleman that checked me in was great. The irritable older guy was not. The truck's passenger area had dirt-like a lot of dirt, the ends of marijuana joints that were left in the cup holder along with cigarette butts and ashes. There was spit-human saliva-on the floor. The cabin reeked with cigarette smoke that lasted my entire trip. I showed to angry old man but he brushed it off. I was not offered another truck nor did he or someone clean it. I do not smoke at all so to be subjected to this was sheer craziness. When I returned the truck cleaned and filled with more gas than was required-a full tank of gas-I told him how unacceptable the truck was and he replied that crackheads sleep in the truck. Not trying to get anyone fired but this is unprofessional and unacceptable.

fantasha P.
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Customer did not leave a comment.

Taylor D.
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Customer did not leave a comment.

brian Y.
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Customer did not leave a comment.

Kurlan S.
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Cleaner vehicle

Alexander R.
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Customer did not leave a comment.

Alan W.
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Van was dirty. Cargo Door lock didnt work with the key. Meathead wouldnt let me take interior pics before turning it in.

benadet B.
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Customer did not leave a comment.

richard A.
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Customer did not leave a comment.

Harsh P.
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Your sneaky price policies are a joke!

Mikhail K.
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Customer did not leave a comment.

HENRY L.
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Customer did not leave a comment.

Michael S.
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The truck size I reserved was not available which required getting something smaller and having to make additional trips

Zev E.
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The truck was nasty and dirty with Cigarettes buds in it and garbage behind seats i have pics to show it was nasty

Andrea B.
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Customer did not leave a comment.

Daniel A.
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Truck was buried in a lot - blocked in by a couple other trucks. But they got it out quickly. Would be nice if truck was out and ready. Guy that runs the place is friendly and helpful.

Maxime P.
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The original reservation was for a different location and when I arrived, there was no vans. I had to travel 30$ uber both ways to go to the other location on a tight dealing. I was told I would get a 50$ compensation

Benzion S.
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If you can Lower price per mile that would be much better.

No reviews have been submitted for this location.

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