Customer Reviews for Arminda Service Station
(U-Haul Neighborhood Dealer)

2,561 reviews

1740 Atlantic Ave   Crown Heights, NY 11213
(Atlantic and schnectady)

(718) 778-3896

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(718) 778-3896

1740 Atlantic Ave
Crown Heights, NY 11213
(Atlantic and schnectady)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mendel S. 
Rating:
1.0

The truck exhaust was broken making alot noise and that makes the truck burn a lot of fuel, the office smells terrible, the location is good for me but the place is untidy.

Bertram G. 
Rating:
5.0

Easy quick nice staff thanks everyone

Sarita C. 
Rating:
1.0

They were very mean to me and I can tell that something must of happened before I got there

bernell O. 
Rating:
1.0

It wasn't even the right pickup location.

Stephen R. 
Rating:
3.0

Be more honest and transparent about the true cost of the rental. You brand your vans with $19 in giant lettering. The actual cost for was well over $100 for a 7 hr rental. The $19 is deceptive to the point of being dishonest.

warren D. 
Rating:
2.0

Made me stand out in the rain until 8am even though the truck was there. Truck back was open on the street, small amount of trash in the back and a lot of trash in the front. No ramp.

Robert C. 
Rating:
5.0

Nothing

Reginald C. 
Rating:
3.0

I have been renting from the location for my construction business and I don't use the van for any rubbish removal. All of my work is clean. I ask for a clean van because all I need was transportation for a day do to my van in the shop and the salesperson gave me a old dirty van with dog hairs every where and the second van was no better and not clean in the back, what make me upset, there was about 8 new vans out side with the lower front door window and much better to see out and drive. Botton line I felt like he the salesperson is discrimination with some people like my self. Especially IF I ASK YOU TO GIVE ME SOMETHING CLEAN and NEW. It do not take a PHD to know when people favor other people. It was written all over his face.

DOUGLASL A. 
Rating:
3.0

Customer did not leave a comment.

BERTHAB H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

Daryl B. 
Rating:
4.0

Clean the furniture covers, they were dirty.

mary M. 
Rating:
2.0

This current U-Haul experience was not so good. The check engine light was on and there was a warning that the left tire air pressure was low. I informed the attendant and asked for a different truck. I was informed that it was a sensor and would be no issue. The tire issue really resulted in a very rocky ride and the truck made a lot of noise. Note: The contract called for 3/4 tank of gas. Upon return of the truck, I filled the tank to 1/2 tank. To my surprise the app was showing me that I was returning the truck with less gas than I started with. What ?? I actually put more gas than what I started with. Despite taking a picture, the app kept trying to add additional fuel charges to my bill. It was after hours so the attendant had no clue about the app. So I added more gas, three times. I put $27 gas in this truck and I went 6 miles only. Despite all this gas, the app continued to add fuel charges. What? How? I've exceeded the gas requirement. The app was actually saying I needed to put 7/8 a tank of gas, to avoid fuel charges. I was livid. I refused to add extra gas to this truck, so I changed the app to reflect the amount of fuel specified to avoid fuel charges and uploaded the photo so they can actually see that I exceeded what the contract specified. I wish I would have just changed the app before adding all that extra gas. So they got over on me for sure. This experience really has caused me to evaluate whether I'd use U-Haul again. It a very upsetting experience.

Valerie S. 
Rating:
5.0

Customer did not leave a comment.

Dovid W. 
Rating:
4.0

Customer did not leave a comment.

Davonna B. 
Rating:
5.0

Customer did not leave a comment.

Eli M. 
Rating:
5.0

Customer did not leave a comment.

GARFIELD P. 
Rating:
5.0

Customer did not leave a comment.

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

irene C. 
Rating:
1.0

Smell an was dirty

Marcia L. 
Rating:
5.0

Customer did not leave a comment.

Dylan V. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
2.0

Maintain the vehicle much better

Barrius P. 
Rating:
3.0

Uhaul needs a better insurance policy. A USPS truck hit my Uhaul, no fault to me at all, too fast to get license plates. I'm left to pay for it. There has to be a better way.

Marlon R. 
Rating:
5.0

Customer did not leave a comment.

JARED S. 
Rating:
4.0

Customer did not leave a comment.

BLUTCHER D. 
Rating:
5.0

Customer did not leave a comment.

EDWINA M. 
Rating:
4.0

Customer did not leave a comment.

BLUTCHER D. 
Rating:
4.0

Customer did not leave a comment.

vasyl F. 
Rating:
4.0

Customer did not leave a comment.

DEBRA B. 
Rating:
1.0

I was charged a day fee for a rental when I NEVER AGREED ON IT. I made a reservation for 4 or 5 hours I belive and I got charge two charges on my card. One $30 and $100.. And I'm calling the location no response

Kishner S. 
Rating:
2.0

Was given a van for a 1,600 mile one-way trip with half a gas tank.

Jonathan G. 
Rating:
1.0

Th uhaul broke down and it took 12 hours, many text, several phone calls and several service bails to tow the truck at 4am.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

Leon R. 
Rating:
1.0

Customer did not leave a comment.

MENACHEM C. 
Rating:
1.0

They over charged me

TInisha L. 
Rating:
5.0

Fast and excelente

Alvin P. 
Rating:
1.0

Tell the owner to stop trying to rob the customer

Bernell O. 
Rating:
5.0

Customer did not leave a comment.

Soumaila D. 
Rating:
1.0

Better parking

nani D. 
Rating:
3.0

Customer did not leave a comment.

MENACHEM C. 
Rating:
3.0

They didn't provide the truck requested.

david W. 
Rating:
1.0

Customer did not leave a comment.

Saul A. 
Rating:
5.0

The equipment was well maintained. The truck was dirty on the outside but that's to be expected. The attendants were incredibly nice and helpful.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

TIFFANYL M. 
Rating:
3.0

Over the course of 5 days. My pick location changed 6 times. That was very frustrating. The actual pick up. No issues

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Elise J. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
2.0

Customer did not leave a comment.

MENACHEM C. 
Rating:
5.0

Customer did not leave a comment.

sherell P. 
Rating:
5.0

Customer did not leave a comment.

PEDRO T. 
Rating:
3.0

Customer did not leave a comment.

Pamela D T. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

The Vehicle check engine light is all on the headlights is given problems

Dianne H. 
Rating:
5.0

Customer did not leave a comment.

EARLM W. 
Rating:
3.0

Originally had a RESERVED 15' truck at the Park Slope location. Arrived on time, and during check in process my account was on "hold" for some reason I had no idea of prior and had to call a number to fix it. The entire hold up was not because I owed money, but because my counter part on my uhaul account returned a truck an hour late A YEAR AGO. Took 40 minutes to get someone on the phone to fix my account (this took 2 minutes once I finally got through to a person/ felt pointless!) and apparently during that time someone rented out the truck I had reserved with no other alternative at their location. I had to go to a uhaul pick up location 35 minutes away. I also had dollies reserved and that went out the window since I had to go to a different location. This completely ruined my entire move! I left my home at 1130am gopick up my truck, did not come back with one until 230....I was late in my new building (moving in past allowed hours) and did not finish until almost midnight. This was the absolute worst experience and had a domino effect on my entire day making it the most stressful move ever. Still was charged to pay after this terrible service. I want a full refund.

VICTORIAE S. 
Rating:
2.0

No washer fluid in truck, was a ridiculous wait to get the keys, difficult finding the van without much help from the employees.

Mel H. 
Rating:
2.0

The pickup location was closed when I arrived for my reservation. I had to contact the call center and was routed to another location, out of my way. This delayed my move out and travel ETA to Pennsylvania. Due to the 2 hr delay in getting the truck, it further delayed my exit out of the city putting me almost 5 hours behind schedule. Due to this delay, by the time I dropped the truck in Allentown, I had to rent a room ( which was not the plan) to stay overnight instead of getting on the road to Tennessee. I understand the weather played apart, but I didn't even receive a heads up that the Uhual pickup location would not be available. Had I known that, I could have adjust my schedule and not lost that time. That is where I am the most frustrated. I will be requesting some type of compensation for this delay.

Daniel C. 
Rating:
2.0

Overcrowded gas station

ROBERT C. 
Rating:
3.0

Surprised on how good it went due to all of the bad reviews but I am satisfied

ZYANNAS E. 
Rating:
3.0

The representative need training in customer service..will not used or referred it to anyone..poor service..

CECERITABLANCHE F. 
Rating:
2.0

The location was difficult to locate/know where it was, etc. The attendant wasn't very clear and didn't check anything when we dropped the vehicle off. Just took the keys.

Gabrielle S. 
Rating:
4.0

The previous renter had taken the dolly, so there was none for our move despite our reservation of one - if they had extras they could offer us that would have been very helpful.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Sanyu L. 
Rating:
4.0

Customer did not leave a comment.

Terence K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

Very efficient

ruth A. 
Rating:
5.0

Customer did not leave a comment.

EDWARDE S. 
Rating:
3.0

Customer did not leave a comment.

DELVIN B. 
Rating:
4.0

Customer did not leave a comment.

Candace C. 
Rating:
2.0

difficult to park

Dorothy J. 
Rating:
1.0

Customer did not leave a comment.

DOUGLASWILLIAM M. 
Rating:
5.0

Excellent service not one thing.

EdgertonEdgerton M. 
Rating:
3.0

Customer did not leave a comment.

Qiana G. 
Rating:
5.0

Great customer service 👏

Laura T. 
Rating:
5.0

Just have more vehicles available to meet your needs and the size.

DEBORAHA T. 
Rating:
5.0

Customer did not leave a comment.

PERRYLEE P. 
Rating:
5.0

Office space needs to expand,to make money.

JOHNHOWARD E. 
Rating:
4.0

With the return, it's a gas station and people are trying to get to the pumps. It was little crowded, but someone assist me and got me on my way.

WENDELLD W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
2.0

Stop playing games with the customers, if ! Customer book at a location to rent a vehicle 30 days before other customers she or she should not have to go to another location because of people who book after them ,that's not right.

CLIFTONI S. 
Rating:
5.0

Customer did not leave a comment.

Menachem C. 
Rating:
1.0

I was overcharged for my uhaul rental an extra $23 I was told my price would be $46 however when I got my total the next day it was $69. I only drove for an hour and a half and it was returned that night and gas was filled back to a 1/4 tank. I will not recommend this location to anyone.

Miatashia S. 
Rating:
4.0

The place to go !

TIMOTHY H. 
Rating:
2.0

Bad rental experience over the app. Van was dirty upon receipt but i was charged for cleaning. Was forced to use location far away from my location without notification. Had to take a cab to and from the rental. Uhaul sucks, not using you agian.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Jordan J. 
Rating:
4.0

Customer did not leave a comment.

OSCAREDUARDO Z. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMEDA K. 
Rating:
3.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

N/A

DOUGLASJAROL E. 
Rating:
5.0

Customer did not leave a comment.

cheylon M. 
Rating:
4.0

Customer did not leave a comment.

DEBRA B. 
Rating:
4.0

Friendly service agent. Hassle free.

Justin F. 
Rating:
5.0

Customer did not leave a comment.

BARRY M. 
Rating:
5.0

Customer did not leave a comment.

BILL D. 
Rating:
5.0

Keep to exactly what you doing now it's working fine

LEONEMERSON D. 
Rating:
1.0

The man was disagreeable and unfriendly. The location is filthy. They were abrupt and unhelpful. This is not the location that I selected as a pick-up location.

Joseph S. 
Rating:
2.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
No reviews have been submitted for this location.

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