Customer Reviews for Arnold Mill Chevron

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arnold Mill Chevron

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James D. on

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The 1 star reflects how angry I am at UHaul even 3 days after I picked up the equipment. The rating has nothing at all to do with the people or location. I reserved a truck and tow trailer 2 weeks in advance with a late afternoon pick-up. I was informed 60 minutes prior to pick-up that the equipment was not there. Yet, when I drove past the location I wanted to pick-up from, there were multiple 15' trucks and tow dollys on the lot. UHaul made me go to 2 separate locations to pick-up the truck and trailer. NO! YOU GO GET THE TRUCK AND TRAILER AND HAVE THEM READY AT MY DESIRED PLACE OF PICK-UP. DON'T TELL YOUR CUSTOMERS TO RUN AROUND THE CITY, YOU RUN AROUND THE CITY FOR YOUR CUSTOMER!!!!!

Benjamin A. on

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Fred B. on

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Slow to get checked out , even though I had filled everything out online. Truck had questionable tires. I wound up having a rear tire blowout on my trip.

Scott R. on

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We reserved online a 15 foot one way rental to Macon ga. For pickup in ball ground ga What was provided was a 20 footer for pickup over 30 minutes away. When we arrived at agreed time, we found the location did NOT rent one way trucks. We were sent an additional 25 minutes to a location further away. At next stop truck was again a 20 foot and location took 30 minutes or more to process our rental due to fact it was a busy convenience store with one employee who sold items concurrently. When we finally went to possess truck, it’s cargo area was locked and there was no combination. It took an additional 1 1/2 hours to get a truck. So my uhaul experience was about as BAD as can be. It started with online request software that FAILED to provide a rental as we requested. JUST A HUGE CUSTOMER SERVICE FAIL.

Titus S. on

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It is absolutely important to pay close attention to what the client needs or says to avoid misunderstanding each other. When we are too busy or appear to be too busy it may send a negative signal as was clearly my case where I stated that I needed to return the truck the next business day and I was surprised on returning the truck when I was told that I said that I would return the truck the same day. I should also have paid closer attention when I was told to return the keys before 11PM which I thought referred to the same day instead of the next day. The issue was solved amicably and very courteously.

Garrett J. on

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Lori T. on

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need some kind of lift to put trailer on and off hitch, too heavy to lift.

Garrett M. on

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We had selected a place for pickup, but when the confirmation was sent to me it had a different location. We specifically wanted the original location we selected due to the proximity of where we were stopping, so it was a little inconvenient to find out our pick up location had changed.

Jodi M. on

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Tom B. on

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Barbara C. on

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Charrone C. on

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Roger B. on

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I was charged for an extra day. Got charged for extra milage when I was told to pick up and return at locations other than what I wanted. Got charged a cleaning fee when there was nothing to clean.

David G. on

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Chad C. on

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DeAnne L. on

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chris B. on

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THE INCOMPETENT LADY THAT WAS WORKING BEHIND THE COUNTER HAD NO CLUE AS TO WHAT THE EQUIPMENT WAS ON THE LOT. AFTER MAKING THE RESERVATION ONLINE SHE PROCEEDED TO TELL ME THAT THE CAR CARRIER I WAS RENTING WOULD NOT WORK? I WENT AROUND THE CORNER TO THE U-HAUL FACILITY AND SPOKE WITH SOMEONE THAT NEW WHAT THE HELL HE WAS TALKING ABOUT AND SAID THAT CARRIER WOULD WORK. I WENT BACK AND COULD NOT HAVE HAD WORST SERVICE OR EXPERIENCE RENTING THE CARRIER. I WILL SERIOUSLY CONSIDER IF I WILL USE U-HAUL AGAIN WITH IGNORANT RUDE USELESS PEOPLE BEING ALLOWED TO RENT EQUIPMENT. THIS LOCATION SHOULD BE BARRED FROM USING YOUR NAME!

schamant J. on

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Michael C. on

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Karen B. on

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As I mentioned, the truck needs to have its transmission checked. I hit the brakes and the rpms revved until I punched the gas. I forgot to mention that when i turned the truck in. The gentleman who received the truck and check in said there was no refund. I had been told there would be if we turned the truck in early

Kristy R. on

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Never showed up. We had to go to a different location because we didn’t have access to the key to the truck we rented.

DENNIS B. on

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Greg J. on

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I will not use this location again. Poor customer service.

Nancy D. on

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Terrail W. on

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not very friendly. The clerk that rented me the truck was on Facetime with a family member the entire time. she never ended the call to help me. She gave me the keys and was done. We never walked out to look at the truck or over the damages even when I asked, she stated they know whats wrong with it. I have rented with U-haul many times in the past and this was the worst experience I've had.

Michael T. on

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The inside of the truck was dirty, including the cab. The steering is very loose so it made it difficult to keep it in the lane on the interstate. The flashers worked only for a minute. Worst uhaul I have ever rented and I’ve rented many times. I also hold a CDL and have experience so knowing how the truck should handle and how this one handles is night and day. Definitely needs maintenance.

Byron S. on

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DONALD J. on

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Julie L. on

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Mark C. on

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