null
ZACHARY R
Customer Reviews for Arrowhead Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
this location was out in the country and IT connectivity was not stable which made the usage of u haul apps impossible to use
Daniel BNot overcharge, for no reason, then reimburse. Was told that was a software issue for many customers?!
Roland BMaintain present high level of customer service
WILLIAM BEquipment was clean but in horrible shape. Terrible drive for 1400 dollars
Rene BPickup location and attendant were excellent but issue was with U-Haul customer service. I reserved a 26 ft truck and on day before pickup, I was called by U-Haul and told truck was not available. The nearest pickup location was 3 hrs away. After a considerable amount of time with customer service had to settle for next best thing and rent two 15 ft trucks at a considerable higher price. This experience was one of my worst ever as this was happening in the middle of a move. I will not use U-Haul again!!!
David MI recommend this location because of the service we received from Anthony he was respectful and sincere and very helpful and knowledgeable.
MARY DAnthony was a big help and made my U Haul experience a lot easier…
WALTER S.
DeShane BThe fella there who took care of us was very nice and courteous and I’m thankful for that. Thank you!
KATHY DToo far out of town.
Sabine BService was excellent. Anthony was wonderful.
Leighton WNo improvements, the experience was excellent
Craig BArrowhead was very helpful in advising me where to go to obtain a rental in another city. We returned it to Arrowhead. Very nice and helpful people.
Linda HThank you.
Mark MThank you.
Mark MThe location was far in my opinion.
ELVIS FQuick and super friendly
CHARLES LThe directions that U-Haul gave to location did not pull up right on gps
Eric BAnthony was friendly, knowledgeable and professional. It was a great experience. Great Customer Service! A.C. Adams
ALEXANDER AFantastic service
Jessica HThe truck was returned after hours and I called the facility using the number on the contract. The representative promptly answered and completed the check-in. Very smooth and quick.
Hugh BI didn’t get all of the equipment I paid for. There were no moving blankets even though I had prepaid for them. When I called 1-800-GOUHAUL, they wouldn’t process a reimbursement for the blankets.
Grant WThe original location we were to pick up truck was in Kerrville and was not there because previous renter had kept it longer. We had to drive an additional 40 minutes to Fredericksburg to pick up truck and them back to Kerrville which was very inconvenient. Was told we received a discount down to $75 but was charged $136;on card . Have not been credited yet. Very unhappy with Uhaul
JEFFERY SArrowhead Storage U-Haul Store Manager Anthony on Texas Highway 16 in Fredericksburg, Tx, was most helpful, affable and accommodating in arranging a 20-foot truck for us. In the future, thanks to his performance, I'll do all my U-Haul business with him. Thanks you very much! -- Terry Collier
TERRILL CWas great, took care of everything,
THOMAS SAnthony was AMAZING!!! He was so easy to work with and accommodating to our ever changing schedule.
Bruce BI can not remember the gentleman’s name but he was the most helpful person we had during this entire rental. He was the only one willing to work with us when everyone else was turning us away (bc they are full or aren’t taking trailers bc of covid) for returning our trailer in the town we had a signed contract for. I can’t rave about him enough! He is the type of person uhaul’s management should strive to be like.
Matthew JYou keep charging me the wrong amount!!!
melissa dThe online pickup was awful!!!
Francisco BEmployees were knowledgeable and most helpful answering all questions concerning our rental.
Milton RThey were really helpful!! It can be stressful when you are moving and theses guys made the process a little easier for us!!! I will totally recommend this location to my friends and family! Jon
Jon WThe gentleman at this location was nice and helpful and apologetic for how U-Haul treated me with my pick up of the truck.
Sharon RVery quick and professional
James BIssues: 1) UHAul dispatch changed the drop off location at the last minute and i didn't realize it. I picked that location because i have a storge unit there. As i walked into the parking lot someone from the office came out with her hand up telling me to stop. I went ahead and drove it to the other location like they asked 2) The other location did not have personnel on site. AND THEY CHARGED ME ADDITIONAL MILEAGE TO DRIVE IT THERE FOR THEIR CONVENIENCE WHAT A DISASTER!!!!!!!!
ROBIN BExcellent service. Anthony is very professional and easy to work with.
Richard CVery friendly customer service guy at the counter.
Kendall NAnthony was friendly, helpful and informative
john cI was impressed by the person I contacted at Arrowhead. I had a minor problem to resolve and he made it work well. I would do business with them again.
Charles MThis was by far the best service I have ever had at a rental location by far!!! Anthony was a huge help and the return was painless.
paul gGreat staff.
Jeffrey LGreat location, very accessible!
Kevin GNot much, as I was informed that this site will no longer rent trailers, as there was not enough profit in it for them. Supposedly, we were the last trailer rental for them.
Bob HTruck windshield wipers need to be replaced
Ben PFriendly, courteous service, very helpful and genuinely interested in our needs
Bradley AExcellent and friendly service.
Andrew LThe manager did an excellent job of getting my trailer rental ready ASAP.
Charles EPerfect, Very clean!
Thomas J