Customer Reviews for Arrowhead Towing And Recovery
(U-Haul Neighborhood Dealer)

17 reviews

7330 Hilyard Ave   Klamath Falls, OR 97603

(541) 882-1663

Office Hours

  • Mon-Fri: 8:30 am–3:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(541) 882-1663

7330 Hilyard Ave
Klamath Falls, OR 97603

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–3:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Truck was not checked in or inspected.

Ruess R 
Rating:
5.0

Excellent customer service. Well maintained equipment. Couldn’t be more impressed.

nicholas b 
Rating:
4.0

Made a reservation for a 4x8 (which were in town on the lot 2 days before I left) then I got a call from corporate that they switched me to a 5x8! What good does it do to make an advance reservation if you can’t get what you wanted? They did give it to me at the lesser price, but I didn’t need the extra room & it took more gas to pull it!

Tom S 
Rating:
5.0

Customer did not leave a comment.

dave h 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
4.0

Customer did not leave a comment.

Tamy H 
Rating:
5.0

Customer did not leave a comment.

Ryleigh G 
Rating:
5.0

They went above and beyond to help me get situated. Best uhaul experience

Ronnie C 
Rating:
5.0

The location was beyond amazing genuine caring people with excellent customer service Who I can 100% say what out of their way to accommodate me! Sadie is the best!!! I also dealt with Uhaul location on Washburn ave who were also a great team! However I was unimpressed with U-Haul dispatch Who I understand attempted to upgrade me and just ended up costing me more money they definitely should’ve give me a call before they obligated me to more money and a bigger truck than I was comfortable driving . At the end I chose to not make a big deal out of it due to the amazing staff I have encountered 😊

kristine M 
Rating:
5.0

Very knowledgeable and friendly staff

david c 
Rating:
5.0

Keep being friendly and helpful

Stacy C 
Rating:
5.0

Customer did not leave a comment.

CHRIS K 
Rating:
3.0

Ensure what the customer orders and reserves is what is ready at the pick up location. I ordered and reserved a tow-dollie trailer at a rate of $44.95 per day. When I got to the rental location at 2528 Washburn Way, Klamath Falls, OR, that was NOT what was waiting for me. A regular trailer at a rate of $54.95 per day was what they said I had reserved. The staff at that location was very courteous and helpful; they fo9und an appropriate tow-dollie trailer at another location in town (7330 Hilyard Ave). That location did have one, but still thought my reservation was for a regular trailer! The clerk did change the order to the correct trailer. All staff at these locations were very courteous and helpful, however the person I contacted when the order was placed (she said she was located in Ohio) got it wrong. I am very disappointed with that mistake. This is the second time U-Haul has treated me poorly.

leon d 
Rating:
5.0

Customer did not leave a comment.

Jiri K 
Rating:
5.0

Customer did not leave a comment.

TOMAS M 
Rating:
5.0

Customer did not leave a comment.

Jusus H 
Rating:
5.0

Stop sending people to multiple locations. 3 different location to get one truck. Also stop changing the drop off location as there was a drop location 5 miles from my place and I had to drive over 20 miles to drop it off. Also stop changing the drop off day and time on people. I had paper work that said drop by 8am Sunday and I get called Saturday that it was to be dropped off by 8am Saturday not Sunday.

Daniel W 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • Moving Supplies

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