Customer Reviews for Asa Gas LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Asa Gas LLC

Reviews without text are currently hidden. Show them shown. Hide them

CHRISTOPH D.
Rating:

Customer did not leave a comment.

ERIC G.
Rating:

Alex and Shaquanna, (I hope I spelled her name correctly), were awesome. They were very customer service oriented and handled my rental need with great ease and efficiency. I will definitely return to this location in the future; 100% Customer Satisfaction. Thanks again, stay safe!

DANIEL D.
Rating:

Customer did not leave a comment.

David T.
Rating:

Customer did not leave a comment.

IAN I.
Rating:

Customer did not leave a comment.

Emilio F.
Rating:

Customer did not leave a comment.

Adam M.
Rating:

You need to improve your customer service at this location they are very rude especially the owner

gerard L.
Rating:

Customer did not leave a comment.

Danielle S.
Rating:

Besides the paperwork mishap, they are a very pleasant crew.

Jurgen M.
Rating:

Ac didn't work truck broke down the day off return it i got charge 3.75$ per gallon the truck broke down I couldn't make it to the gas station truck did not turn on again machanical problems

MOHAMMAD S.
Rating:

Asked for a 17ft truck and they gave me a 15ft which cost me extra hours and multiple trips and hundreds of dollars to move and pay movers.

ERIC W.
Rating:

Customer did not leave a comment.

Jan H.
Rating:

Customer did not leave a comment.

KEITH V.
Rating:

Nothing! Those guys were awesome!,,,

joe P.
Rating:

Customer did not leave a comment.

Laurance M.
Rating:

No comment

Michael M.
Rating:

Customer did not leave a comment.

JOSEPH R.
Rating:

Location did not have items i reserved(appliance dolly, moving pads), and could not locate at nearby locations.

Kyle G.
Rating:

Customer did not leave a comment.

Charles B.
Rating:

Call to confirm as promised. Have the staff wear masks and require customers do the same. Have the staff who were not present when I picked up the trailer not argue with customer about Which parking space the trailer was when it was rented.

James F.
Rating:

Try to have everything at one location. Uhaul charge me to drive to 3 location to get everything we needed for our rental. Very disappointed

mehul P.
Rating:

There are series of unpleasant encounters, on August 22nd we placed an order for a 15' truck for pickup at the location at 98 Washington Road, Princeton Junction. This truck was a one way order. Then I got a message saying that the pickup location was switched to 1200 Somerset St, New Brunswick. What I WAS NOT told was that this was not one way and I would have to return it at the pickup location. We did not find out until we went to pick up the truck. Another issue is that we had added a dolly lift rental as well but when we picked up the truck we did not receive it. When we ordered the truck the mileage charge was 1.49/mile and when we picked up the truck it was 1.99/mile PLUS we were charged a $15 insurance fee for the truck that we did not add or know of until we saw the invoice. The worker at the location was rude and uncooperative, repetitively stating that this is MY TRUCK , It has to be returned to the pick up location otherwise 400$ FINE + additional penalty.And while we were at the location we tried to contact U-HAUL but with no success.We end up 270$ of moving cost, which is too much for a move. I foresee another move in the near future but I don't see myself using UHAUL again if this is the type of service I will receive. I am available to discuss the complete scenario over a phone feel free to call me 2673729258.

Dennis M.
Rating:

The moving equipment I had ordered (dolly and blankets) were not in the truck. As a result we could pack the truck as much as expected and I had to make two round-trips instead of just one. This added mileage to my rental and my total cost increased more than $100. I simply did not have the time to discuss with the staff about the missing items, and so I just left it. I had moving help coming, so I had no time to waste. I'll be thinking twice before renting again.

Roger P.
Rating:

Customer did not leave a comment.

JOSEPH R.
Rating:

Customer did not leave a comment.

IFANIA J.
Rating:

The woman who took the information was very polite. I think that having staff that know how to install the trailers would be great. We had to install it ourselves and a picture was taken as if the staff there put it on. Other than that, nice young lady who took us to the trailer.

Aaron P.
Rating:

Customer did not leave a comment.

NICOLAS D.
Rating:

The owner George was amazing, very helpful, hooked up the trailer and took it off when we returned. He was very helpful.

Jeffrey F.
Rating:

This time there were a number of local newspapers in plastic bags in the vehicle.

david K.
Rating:

Excellent

Agiokhai A.
Rating:

May you can introduce Ezpass on all the Van's and trucks at the expense of customers for more convenience

ANTONIO M.
Rating:

Great service!! equipment was clean, only issue was that the passenger side mirror was broken. ,so it was hard to see oncoming traffic.... Everything else was AWESOME!! GREAT SERVICE, PROMPT, NO WAITING

Jeff F.
Rating:

Lower the price 😊

Gavin E.
Rating:

Customer did not leave a comment.

Jihwan O.
Rating:

Customer did not leave a comment.

gelenie F.
Rating:

Poor customer service considering we've been a long time UHaul customer. I will not recommend this UHaul branch. Jackie was not clear with her directions and I felt very rushed with renting the truck and did not help us with having a smooth moving experience.

Scott H.
Rating:

The back of the truck was not clean. We never even used the DOZEN moving blankets I rented because they were disgusting. The cab of the truck had cigarette butts filling the ash trays, wrappers and junk all around, and in the dash many fast food wrappers including a half eaten burrito. The steering wheel was sticky and the dash dirty so I KNOW the truck was not COVID-19 compliant. And on top of it I hardly drove it, put gas in it 2 miles away, and was still charged $30 for fuel...returning it to a GAS STATION. I have used uHAUL MANY times in the past 30 years and I can honestly say this will likely be my last time.

VASILIOS M.
Rating:

Nothing the rep was professional-friendly-knowledgeable and overall great experience

Mark K.
Rating:

nothing, everything went fine

Michael F.
Rating:

Customer did not leave a comment.

JOE V.
Rating:

Customer did not leave a comment.

DAXIAN L.
Rating:

all nice people.Thanks all of you!

Stephanie B.
Rating:

All good. Thank you!

Antoinette M.
Rating:

Customer did not leave a comment.

Dawn S.
Rating:

No your equipment I wanted a landscaping trailer with the ramp when I got there that is not what I was given

Oneida G.
Rating:

Customer did not leave a comment.

Nikhil B.
Rating:

Equipment should be clean

haifeng Y.
Rating:

Customer did not leave a comment.

MINH K.
Rating:

Since it's a partner location they did not have the correct information. They told me I was going to have a hold for the amount but would be able to pay for it at the drop off location in cash. Not true, I was charged the whole total because it was a one way trip. I was given incorrect information. And even though I was next in line, since this was a gas station I had to hold for people to buy cigarettes, lottery tickets, and other things. That's not an issue, it was just unexpected.

Laquanda H.
Rating:

I had no problems

Daxian L.
Rating:

good job.

Rudolph B.
Rating:

Everything was done well.

Michael P.
Rating:

Customer did not leave a comment.

Lihao R.
Rating:

The truck need wheel alignment and it is not clean at all

Daxian L.
Rating:

Nice people.Good service.Thank you all!

Martine T.
Rating:

I used the mobile app to secure my rental. Unfortunately when I arrived the truck that came up on the app was not immediately visible since is was parked on another lot. So I had to go inside the store to complete my rental. The staff was extremely courteous and got me going on my way quickly. Would rent from this location again.

Konstantin K.
Rating:

Customer did not leave a comment.

Daxian L.
Rating:

Customer did not leave a comment.

nicola W.
Rating:

Clean the trucks between customers. When I picked up the truck it was filthy inside. The dealer had to sweep the truck and I had to clean some orange goop from the dashboard and cup holder.

Quadiquah S.
Rating:

The guy there was very helpful. I had no problem at all. Very efficient!! Great service!!

Christin T.
Rating:

Dolly's & moving clothes were paid for and not included. Paid $24 total for both. Only gave me a $20 credit and no compensation for the huge inconvenience.

David S.
Rating:

Customer did not leave a comment.

Rosa P.
Rating:

I couldn't check in myself because the mileage was wrong in the system. I only used 12 miles

william M.
Rating:

Customer did not leave a comment.

Karl H.
Rating:

Customer did not leave a comment.

Courtney J.
Rating:

Customer did not leave a comment.

william W.
Rating:

check-in was quick and easy. Andy was very helpful

Yair G.
Rating:

Customer did not leave a comment.

Gordon W.
Rating:

Customer did not leave a comment.

Manoj J.
Rating:

I was charged for gas though I filled gas from their station only before returning the truck. They should give full tank and take back full tank. That is the only way else customer are always taken for ride by saying gas was not enough though filled

Manish T.
Rating:

I was asked to fo to another location which as 15 miles from where I booked? Why should i have to pay charges for extra miles????

Maria Z.
Rating:

Customer did not leave a comment.

duwan T.
Rating:

Friendly courteous service. Helpful staff, fast and efficient. Definitely my new go to location for my future hauling needs

Wanda B.
Rating:

Customer did not leave a comment.

gilberto R.
Rating:

Customer did not leave a comment.

Emigdio F.
Rating:

Customer did not leave a comment.

Amy S.
Rating:

Very kind and extremely helpful... Thank you!

Michael J.
Rating:

The driver side headlight was out

Joseph H.
Rating:

Customer did not leave a comment.

Toby C.
Rating:

Customer did not leave a comment.

Syed A.
Rating:

Agent Mr. Khalil is so nice and helpful.

Jose V.
Rating:

Excellent service

carlos R.
Rating:

The location employees were very friendly and accommodating- no complaints.

Laura L.
Rating:

Customer did not leave a comment.

Kecia A.
Rating:

Customer did not leave a comment.

Jose C.
Rating:

Bad experience with UHAUL (not the location) I'm very mad because I reserved the equipment to be picked up at a specific location, got an e-mail confirming the reservation and pick up location, when I got there I had to drive an extra 44 miles to go pick up the equipment at a different location, UNACCEPTABLE

Maria C.
Rating:

Customer did not leave a comment.

Benrode L.
Rating:

Customer did not leave a comment.

Shannon M.
Rating:

Customer did not leave a comment.

Nicole M.
Rating:

Customer did not leave a comment.

Anthony P.
Rating:

Awesome experience

Marc M.
Rating:

Very nice group of people who work here, Jackie, and the two guys on Sunday morning really walked me through what was going on because I did have a concern about such a large truck

Christoph M.
Rating:

This location itself was great - BUT - I had a contract for a van - and to be picked up from a DIFFERENT location. An hour before my reservation - I was told I needed to go somewhere else - 8 miles away - adding 16 miles to my trip - for which I was charged!?! Additionally - I was told a van wasn't available unless it was a round trip. I needed a one-way. How could that be - since I had a contract for a one-way van rental??? So - after being sent somewhere different - I was told I needed to rent a larger/more expensive truck than I needed - and then I was charged the more expensive rate AND the extra mileage?? What the heck is that?? Not to mention - this truck used more gas than a van would have used - also an additional charge I needed to pay for?! NOT OK.

Ben D.
Rating:

Accused of stealing a spare tire which was not in the truck to begin with. Later resolved but the damage was done. Horrible experience.

joan K.
Rating:

Customer did not leave a comment.

Alexander M.
Rating:

Customer did not leave a comment.

Bassem G.
Rating:

Customer did not leave a comment.

Aimee T.
Rating:

Customer did not leave a comment.

Anthony R.
Rating:

Customer did not leave a comment.

Honghao L.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top