She’s very sweet
Skye Y
Customer Reviews for Ashland Simply Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I observed was that a tree needs to be trimmed at this location. There are limbs that scrape against the truck and sticking out on the passenger side . They lay against the truck while it is parked at this location.
Christopher AThe pick up was annoying and long. After filling out all the information on line, I had to put in all the information again on my mobile phone once there. Do not understand why I had to enter information again. It delayed the pick up time. Also, opening the box with the key was hard/very difficult to open wide enough to remove lock to get key.
Carol OThe moving experience was great in large part due to the excellent service of the folks at the Ashland Va location. They were very helpful and accommodating throughout our visit!
Grayson TMake sure all fluids are filled. It would be good to be able to reach your contact person and not have to call several times . Would be nice to get a clean rental
Larry Rvery professional and friendly.
ed mHave blankets as advertised on the website. Some of my furniture was damaged since I learned last minute that there are no blankets.
Eric Mplease contact me ASAP regarding this bill 804*651*7570
Harry CI am rating U-haul with a poor rating because I ordered a truck 3 weeks in advance through your website, called the location a week in advance to make sure they had my order and verified the date. When I go to get truck, it’s not there. I then get sent 12 miles away to pick up another truck. Both locations were great but your system, website and customer service was horrible. I shouldn’t have had to pay anything to U-haul.
Celeste JMore trucks
DEMETRICMALAY BTruckk has dragging brake shoe when in reverse. Transmission linkage is sloppy and indicates one gear off . Android app does not allow access to phone's cameras. Must leave app to take photos to complete rental agreement.
Donald RThis is the best U Haul location! The manager, Agi, is amazing. The customer prior to me was experiencing a delay returning the truck and Agi worked with both of us to reach a compromise return time for him and pick up time for me. Moves are so stressful anyway and I greatly appreciate her efforts to make us both happy!
CAROLYN PThe manager at Simply Storage, Ashland, VA, was exceptional assisting in the rental.
CAROLYN PThe location was easy to find and the manager was very helpful. However, the online check-in process did not work well. I was delayed over an hour while we attempted to get the combination to the lock on the cargo door. This limited my window and impacted my ability to do what I needed to do. The check-in and check-out process I would rate a failing grade.
Tim SThe employee was not as knowledgable as at the other location I used before.
thomasine w