When I opened the back of the truck there were moving blankets thrown all over towards the front of the truck. Now this was my first time getting a U-Haul but I did not order any moving blankets. I was confused but when I went to return the truck it asked if I broke the green seal on the moving blanket box. I was also prompted to take a picture of the inside of the truck bed/box when I was returning the truck. Why was I not prompted to take a picture of the inside of the truck box when I picked it up? Through the site I went, there is some dishonesty going on. There were moving blankets all over and I was not informed about any moving blankets that were suppose to be n the truck. A lack of transparency.
Bracken M
Customer Reviews for Attention To Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Scheduled to pick up at 10:00am. No one was there. Building was locked. Ran into a worker in a nearby building and he told me they went to “lunch” at 10:00am. Luckily after 10 minutes he was able to help me.
Brad HThe truck had a serious water leak and my wife was getting wet while sitting in the passenger seat
steven bthe trucks c quit working. The people there were helpful. But trying to get the key for the truck was a nightmare.
Jeff JOriginally, I planned to pick up from UHaul instead of an authorized vendor. But this site had the truck size I needed. When I arrived I was told it was self-service, which was fine, except no one on site knew how to walk me through the self-service process. I had planned to deal with someone at a desk. Couldn’t verify my location through a web browser so had to download the app. It kept kicking me out. No one on site knew how to troubleshoot. They gave me the keys and just let me drive away. Then got a message from UHaul saying it had never been dispatched and had to call them and sort it out. Drop off had similar issues. I was afraid UHaul was going to call and tell me that I hadn’t returned the truck. They must have at least documented its return since I did receive my final statement the next day.
Arwyn HOnly issue was the equipment's AC stopped functioning and only threw out hot air on a hot day
Joseph PThe truck was filthy inside and out... spilled soda dried to the dash...
Daniel BYour customer service people at that location. The women who "helped" me seemed very much in a rush and uninterested in doing her job. She sent me on my way with the truck without having completed any of the necessary steps beforehand. I had to call customer service to help me with multiple issues and being overcharged was one of them.
Naomi ZDid not log return of vehicle so I got charged a late fee. What a scam
john lGot a one way truck. Entire order said pick up one way at 11, drop it off down where I was moving. At 3pm without me knowing, someone changed my receipt that my truck was to go back to where I got it from. Nobody told me. I dropped it off next day at 11am and filled up gas all the way cause I’m the type of person to take care of someone if they help me out, just for them to tell me I couldn’t drop it off cause they changed my order and the drop off location didn’t do anything to help me or contact the place I picked it up from. I spend 2 hours on calls and holds for them to finally tell me to leave the keys. Terrible moving experience.
Daniel ASer más rápidos a la hora de retirar el equipo
MARIANA SThe prices advertised are false. I paid a lot more than I was expecting. The person who handled my uhaul resorvation had absolutely no information about the charges or anything related to the process. If you dont have a couple hundred to drop on this dont do it. Terrible experience.
Shianne L