Just keep up the good work. Very friendly staff, quick service out and check in. Very smooth.
Carl P.
Customer Reviews for Atwood Car Wash and Quick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and quick service !
heather B.The truck is very old, it has over 160k miles, brakes barely stop it, I didn't feel safe driving
Halil E.Na
Lou R.Even if it is a drop box return, the truck should still be checked out to see if the condition is the way they say it is.
Paul L.Great staff.
Carlos V.Everything was as expected- thank you.
Joseph S.Quick and efficient. Good customer service
tony P.Very easy to rent uhaul. Staff extremely friendly and helpful. Great experience
SELINA S.This location was overall my best experience with a uhaul rental I have had. The staff at Atwood car wash was awesome!
Mary Catherine A.Honestly a great place and guy running the show!
Tim C.The man spent 40 mins talking about his family and sister, did not want to walk me to the truck..he gave the keys and told me to go look for this # on the truck..I insisted he show me...he didn't go over the truck with me...the truck was damaged in multiple spots..the mileage was documented wrong,
cheryl G.I dropped off the return at 8:30 AM as outlined in the contract. I received a text message from UHAUL hours later asking when I would return the rental. I was charged for the additional "rental time" even though I returned it at 8:30 AM. When picked up, the contract fuel level stated full; the truck had barely 1/4 tank of gas. The was blood on the outside of the truck and also the interior was very dirty. This is not representative of my usual UHAUL experience and I am disappointed.
Lee G.Excellent service . Even upgraded my vehicle for no extra charge .
LORI A.no problems - needed a truck for less than 15 total miles.
JOSEPH M.The truck was filthy. There were used face masks on the floor, a dirty winter hat, the cup holders were sticky and had trash in them, the whole cab smelled like someone had smoked in it for 5 hours straight prior to us renting it. And the attendant was deliberately rude to another customer while I was in line. I highly recommend a reevaluation of this location. Terrible.
Heather W.The proprietor was friendly and made the experience less stressful and very easy. I spoke to him on the phone and in person, and he went out of his way yo accommodate my needs. I will definitely use him again if the need arises, and will recommend him to others.
Jamie L.I had booked a trailer 3 weeks prior to my leaving, the day before the pick up U haul called and told me they didn't have my trailer, I was to drive 2 1/2 miles from my home to pick it up!!! I had to go online to locate one myself from Atwood, how was very accommodating. Why wouldn't U haul find it for me?? VERY BAD customer service from U haul corporate.
Peter S.The whole process was easy. I opted for in-store paying rather than on-line. Paul was friendly and quick. I would use this location again.
NANCY A.The uhaul smelled like smoke
LaTia M.Nothing everything was great
Dennis W.Quick and easy rental.
Kimberly J.I have never had a problem!!!Paul has everything absolutely under control he is always Respectful and well spoken! Paul keep up the great work!! Regards Joey R.
Joseph R.Excellent Service! Extremely helpful and would recommend them to anyone needing to rent a moving truck for any reason!
JANINE H.Excellent service! MKG
MICHAEL G.Flawless transaction.
Louise M.Nothing to improve 100 percent satisfied.
BRENDA M.Fast and efficient!
Richard P.The equipment was not good at all. Drove like it had transmission problems
Adejuwon A.Very accommodating
RICHARD P.Was overcharged for gas after returning with near full tank.
JUSTIN C.where I picked up the van had good but U haul themselves need major improvement. I book a van and had confirmation from your company of location and pickup. After I RECEIVED YOUR CONFIRMATION you then changed it again. Due to this It cost me an additional $25.00 for mileage since the location for pick up was far from my house. If I knew this I probably would have went with someone else. Keep up the good work.
drew S.I did not have a good experience with this uhaul transaction, I had a pickup time for 8 am. When I got to this location the truck I rented was not even in the lot and no one was inside the office to assist. It was not until around 8:30 that the "uhaul designated employee" showed up 30 minutes late for his shift, and at that same time a customer was returning our truck late. We not only had to wait 30 minutes but missed our scheduled movers and had to pay an additional $200 in change fees for them to return the next day. I am very upset about this rental with the poor customer service
Cody P.The staff at this location was great! The trailer barely roadworthy. Cut my hands manipulating the rusty door latch. Was also very disappointed I could not pick up at my usual location near my house.
Bernard Q.Great service and easy.
DALE L.El camión está sucio en la parte de atrás
FELIX C.It was a perfect experience. Customer service was exemplary.
ALBERT D.A+ experience! The truck was waiting and away I went. A quick check in upon return and away I went again.
Timothy R.I was never sent a code to get the key And spent an hour and thirty mins on hold .
Tracy M.Amazing service, everything I expected! Truck was clean and ran perfectly.
julian M.uhaul needs to work on their app. I had issues with picking up and returning the vehicle thru the app .
PETER R.Friendly. Helpful.
Jeffery W.The staff at this location were superb! Very good experience!
Marina C.Perfect good help at dealer
Bruce S.Quick & easy check-in & drop off...vehicle was as advertised
MURRAY C.No improvements needed.
Vicki D.Better than the one in N. Providence, Hubert st Very Very rude. Never go there again
Edward R.Van was very dirty when we picked it up. Something gross was spilled in the bed of it. Also seats where covered in dog hair.
Jeffrey S.The tops! Good experience!
Steven D.The price per mile is tremendously high.
SHANIEL R.We rented for 7am to 9pm we're called the day before to ask if we could shorten to 7am to 430pm it was supposed to be self serve. We arrived at 7am and the truck was not there. Returned at 8am when location opened and they did not have if ready until 845am
Brian S.