Very Rude!!! Had my paid reservation and arrived on time. The manager/owner?, could not get his computer to work properly. He then started to switch the blame on me, telling me I didn’t fill the online form properly. I assured him I had, and had copies of my properly completed receipt with the order number. He called another man on the phone for assistance. The whole time he’s cursing and yakking that he won’t be dealing with trailers anymore. The man on the phone was nice and was trying to help. Finally, (and you’re going to love this), he hung up the phone, looked at me and told me he’s all done with trailers, go outside and wait for somebody to call you to dispatch! I was not quite understanding because I could not believe he was kicking me out and telling me to go outside and wait for a call!!! He turned around and walked away. My son and I were in disbelief!!! We went outside and stood there not knowing what was going on. I did get a call from the nice man and the situation was resolved, no thanks to the location manager. . The trailer was nice it pulled well lights worked fine, but we were on a very timed schedule to avoid Boston traffic. This 45 minute delay (which should never had happened), caused us to add an additional hour driving time to get to our destination on top of the 45 minute delay!
David M
Atwood Car Wash and Quick Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Johnston, RI 02919
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkTruck ran and didn’t job. Staff was very friendly and helpful. I’d give the staff 5 stars!!! But the truck ha no ac and it had a check engine light on. Otherwise A++ for this location!
Ronald GExcellent customer service!
JOSE TThis location did not have all the accessories that I booked / reserved on-line
ken BVery good service , easy, and frienmdly knowledgeable staff .
Brenda P