Very good customer service when picking up and dropping off the truck.
John R
Atwood Car Wash and Quick Lube
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Johnston, RI 02919
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Customer Reviews
- 4.5 Average Customer Rating
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This is for this particular rental experience only. I’ve rented from the Johnston location before, and it was as would’ve been expected. This time the rental truck broke down. Within a few minutes of leaving the lot as soon as I got on the highway the battery light came on. Then a few minutes later the check engine light. Then several error messages came up on the dashboard - Engine Hot AC Off, Engine power reduced,I was nearing a rest stop and started to pull over and I had no brakes or steering.on the highway. It put me in a very dangerous situation. I was able to maneuver the truck to the parking lot to safety. I never got contacted from anyone, which I would’ve expected considering the dangerous situation. The customer service was very helpful and got me a replacement at another location. The truck that I picked up in Pawtucket was having issues with the tire monitoring system. I called in to customer service and they didn’t feel as if it was something I needed to worry about but said they would note the account. The agents thought the same thing when I dropped it off. Considering the experience with the first truck I was concerned that I would have an issue with this truck too. Considering the severity of the issues I had I’m very disappointed that nobody from U-Haul ever followed up with me. I lost several hours of my day dealing with these issues and having to go get a replacement, which the tow truck driver was kind enough to bring me to the other U-Haul location for the replacement truck. Based on this experience, I feel like I should get my money back.
LAURA ANo complaints. Nice, and helpful.
John KI payed insurance on my rental and when i needed road se4vice it eas denied. I was told that i need a different insurance. Couldn even provide me spare key
BYRON CConvenient location they’re very flexible and returning the truck rental good customer service and if you need your car washed or oil change, you can just leave your car with them and they’ll take care of it when you come back love that option
Mike S