Customer Reviews for Auburn Express Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auburn Express Storage LLC

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Richard D. on

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David C. on

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jim N. on

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James B. on

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Richard D. on

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The staff member there was great o deal with. She is always pleasurable to talk to.

David B. on

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Bradley S. on

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Impeach Trump!

catherine M. on

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Would not unhitch car from dolly so 67 yr woman with knee replacements had to get down on the ground to un hook chains. Then would not allow me to use bathroom, said I could use portapotty, which had not toilet paper and was filled to top. Then while checking me out, took phone customer's payment. Storage unit not swept out

Greg M. on

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Miguel O. on

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Everything was great on my trip from wash.to California. I recommend a friend Thank you again.

Kenneth G. on

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Duarte F. on

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Chad D. on

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Angela A. on

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When renting whether it be one way or round trip if you don't use the whole time that your alotted you should be refunded the extra. I hurried and got the truck back before closing so someone else could get it due to being called and told there was a shortage on trucks. I am very disappointed on the amount I had to pay.

James C. on

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Tim W. on

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First rate service!

Marla M. on

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David G. on

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MARCI B. on

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person was rude

Karen E. on

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Randi A. on

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Velda A. on

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I rented truck online, came in to pick up keys and ended up not using truck; was told my car would not be charged but was charged anyway. Not very happy!!!

BEE M. on

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Add a bigger Sign. I didn’t know it was a storage place. Evan was very friendly and professional

Anatolii L. on

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Salena J. on

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Moving took a little longer than expected, they had no problem extending rental time.

Christpher M. on

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Chistian was very helpful and knowledgeable in getting our truck ready! We did have an issue with trying to add a dolly and appliance cart to the rental after we finished the agreement! All in all, it was added and we were on our way ??????

Kasandra P. on

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Kelly M. on

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I wouldn't recommend having an on-site cleaning area that the customer could use to clean the interior and the back of the truck to avoid extra cleaning charges.

Heather P. on

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The gentleman who checked in the truck LITERALLY was going to charge me like a $60 cleaning fee because there was a LITTLE bit of mud in the cab from my shoes and the back of the truck wasn't swept to HIS EXPECTATIONS... I had to take the truck back to my house (thankfully it was local) to clean it up to there "standards" or get charged a fee for a little mud I got cleaned up in TWO MINUTES... Will NOT recommend anyone renting a truck from them for sure!!!

Mike N. on

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Jessie M. on

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Customer service was friendly and got the job done. Just what I needed

Kamal D. on

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BRUCE B. on

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We had a storage unit for 7 yrs. in this facility. The staff is very friendly, very helpful and kept our family items safe and secure. The units are clean and easily accessible.Good Priced Storage!

Liana H. on

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When I rented the truck for 2 days she hand wrote it on the paper. When I went to return the truck on the morning of the 3rd day, 48 hours later put us into the 3rd day that's how time works, Uhaul charged me for an extra day. When I said I paid for 2 days, 48 hours, the woman doing the billing at the drop off location never called me back. After a few months I just gave up. Uhaul is a rip off lying company. Make sure to stick to your guns and get EVERYTHING PRINTED, VIA THE COMPUTER, ON YOUR CONTRACT PAPERWORK.

Frank P. on

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I drove it for 11 miles and got CHARGED for 8 gallons of gas AT A COST OF $5 per gallon! What a joke! Never using U-HAUL again!

Randy S. on

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chris S. on

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comer b. on

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Very friendly staff who try their best to help you in any way they can, especially employee Kellie, she try her very best to help you out in your move into one of their storage units.

Matthew W. on

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The staff member was nice, friendly, and easy to work with. Keep up the good work.

CHERYL K. on

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Looking for a refund on the remainder of time as I was charged two months for a practically empty unit that I wasn’t aware was not completely empty , no lock left on the unit should have been a clue.

KURT B. on

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Five stars

Kimberley S. on

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The storage units were very well maintained. Great staff.

WALTER S. on

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The clerk was very helpful when showing me around and was able to answer all of my questions.

BRUCE B. on

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looks clear good access and love the carts

KARL S. on

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Nice Staff, they work with you. Really the best deal in town.

MATTHEW A. on

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The service was timely and the employee assisted to his very best.