Customer Reviews for Auburn Express Storage LLC
(U-Haul Neighborhood Dealer)

388 reviews

No 2 16th St NW   Auburn, WA 98002

(253) 939-2439

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(253) 939-2439

No 2 16th St NW
Auburn, WA 98002

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank E. 
Rating:
5.0

Very good service, thanks! Need to get more hand trucks for rental, though.

Robert M. 
Rating:
4.0

Equipment needed maintenance, specifically the mirrors were loose and the power ports didnt work. The Location and the guy helping me were fantastic however.

Dorian K. 
Rating:
4.0

Gas tank had a hole in it and had moving labor waiting. Used excessive amounts of fuel to move my elderly mother's HHGs only 3 miles. Total miles used was 40 miles which included picking up and returning truck but I had to put in over 20 gallons of gas in addition to the fuel that was in the vehicle at time of rental.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

Andre H. 
Rating:
5.0

Customer did not leave a comment.

Lorena G. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Michele G. 
Rating:
5.0

The Counter desk Associate was Amazing

ISIAH D. 
Rating:
5.0

The guy in the store was very helpful and friendly. Keep up the good work.

ELLIOT JAMES E. 
Rating:
5.0

No comment. Staff was good.

LUIS L. 
Rating:
1.0

Customer did not leave a comment.

BETRON O. 
Rating:
4.0

Customer did not leave a comment.

LEE T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK C. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Vincent was awesome!

JENNIFER R. 
Rating:
5.0

Vincent was fantastic! Even though the system went down for an hour, he kept us updated on options for our return and new pick-up as the system went in/out. He was very well-informed and as soon as system was back online he rushed to get our rental completed. Can't recommend him enough for his great customer service.

JENNIFER R. 
Rating:
5.0

Everything went smooth. The lady helping us out was great. No issues here.

RICHARD TRAVIS G. 
Rating:
1.0

I was not only overcharged a bit but after i called to have the bill adjusted the guy charged my card a second time. This is fraudulent. The aiiirney general and BBB will be hearing frome. They potentially could have caused real financial upheaval in my bank account and affected my credit. It was iver $,,200.00

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

JEZENIA A. 
Rating:
3.0

Found an old pop can rattling around under passenger seat of the truck. Also, employee who handled the rental was not wearing a mask, and made no attempt to get one or put one on.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Friendly staff

YVETTE B. 
Rating:
4.0

Customer did not leave a comment.

chi Y. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

JODEANA W. 
Rating:
5.0

I've had furniture and whatnot at the Auburn location for 2 years always get service

SCOTT C. 
Rating:
5.0

Very friendly and helpful.

OSMAN W. 
Rating:
5.0

The gentleman went above & beyond to help me through the drop off process. I appreciate great customer service 👏 🙌

REBECCA B. 
Rating:
3.0

I gassed up the truck but was still charged for fuel! I am pissed.

DAVID B. 
Rating:
1.0

I had a "guaranteed" reservation. I showed up morning of the move, at the scheduled time according to my guaranteed reservation, with my dad and partner who both had to take time off work to help me move. The employee at the counter said the truck had to go in for maintenance and there weren't any other trucks for me at the location. He gave me a phone number to call....after well over an hour of getting passed around and being on hold, I was told they couldn't get me a truck that day and I'd have to reschedule. A couple days later I show up to pick up the truck for my rescheduled reservation, I explained what had happened to the person working the counter, and they didn't give me any sort of discount.

Anneliese K. 
Rating:
5.0

Customer did not leave a comment.

JESSICA J. 
Rating:
5.0

very happy with service will use if needed again

donna L. 
Rating:
5.0

Customer did not leave a comment.

MAGALI RUIZ G. 
Rating:
3.0

The truck had a huge leak in the upper attic area on the driver's side. In a move from Seattle to Spokane, conducted almost entirely in the rain, the leak soaked several boxes, and a couch loaded on the left side of the main compartment. Once unloaded, there were puddles of standing water inside the main cargo compartment.

STEVEN O. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
4.0

As many times as I have rented U-Hauls I wish I could have had a little grace period before getting charged an extra day.

ROBERT G. 
Rating:
5.0

Nothing. Service was great, truck was there on time everything was perfect second time I rented with this company and I'm always very happy

Bertha M. 
Rating:
5.0

Fill up tank before customer pick up please and thank you! :)

LEIFONO MELANIE N. 
Rating:
5.0

Customer did not leave a comment.

Solopo T. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY ALLEN M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Y. 
Rating:
5.0

No suggestions. All went smoothly and very congenially. Thanks!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY H. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
1.0

I was charged twice without any explanation why

Sione M. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
2.0

shove you photo taking online process right where it belongs. You lost a customer for sure.

gary V. 
Rating:
5.0

Customer did not leave a comment.

sharain J. 
Rating:
1.0

You guys charged me extra money for not cleaning the van whereas I did. Your customers service man discharged me quickly and later dictuded extra 40 dollars from Please yous should refund me my money, that's a fraudulent act, I called to complain but nobody picked my calls.

Hillary I. 
Rating:
2.0

Customer did not leave a comment.

Jernissa W. 
Rating:
5.0

Nothing, it was great rental experience. Thank you

Laurel B. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
2.0

Customer did not leave a comment.

Deborah E. 
Rating:
4.0

Customer did not leave a comment.

Brooke M. 
Rating:
5.0

We dropped off after it was closed.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

jim N. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The staff member there was great o deal with. She is always pleasurable to talk to.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Impeach Trump!

Bradley S. 
Rating:
2.0

Would not unhitch car from dolly so 67 yr woman with knee replacements had to get down on the ground to un hook chains. Then would not allow me to use bathroom, said I could use portapotty, which had not toilet paper and was filled to top. Then while checking me out, took phone customer's payment. Storage unit not swept out

catherine M. 
Rating:
4.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Everything was great on my trip from wash.to California. I recommend a friend Thank you again.

Miguel O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Duarte F. 
Rating:
4.0

Customer did not leave a comment.

Chad D. 
Rating:
3.0

When renting whether it be one way or round trip if you don't use the whole time that your alotted you should be refunded the extra. I hurried and got the truck back before closing so someone else could get it due to being called and told there was a shortage on trucks. I am very disappointed on the amount I had to pay.

Angela A. 
Rating:
1.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Marla M. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

person was rude

MARCI B. 
Rating:
5.0

Customer did not leave a comment.

Karen E. 
Rating:
3.0

Customer did not leave a comment.

Randi A. 
Rating:
1.0

I rented truck online, came in to pick up keys and ended up not using truck; was told my car would not be charged but was charged anyway. Not very happy!!!

Velda A. 
Rating:
4.0

Add a bigger Sign. I didn't know it was a storage place. Evan was very friendly and professional

BEE M. 
Rating:
4.0

Customer did not leave a comment.

Anatolii L. 
Rating:
5.0

Moving took a little longer than expected, they had no problem extending rental time.

Salena J. 
Rating:
4.0

Chistian was very helpful and knowledgeable in getting our truck ready! We did have an issue with trying to add a dolly and appliance cart to the rental after we finished the agreement! All in all, it was added and we were on our way ??????

Christpher M. 
Rating:
5.0

Customer did not leave a comment.

Kasandra P. 
Rating:
5.0

I wouldn't recommend having an on-site cleaning area that the customer could use to clean the interior and the back of the truck to avoid extra cleaning charges.

Kelly M. 
Rating:
2.0

The gentleman who checked in the truck LITERALLY was going to charge me like a $60 cleaning fee because there was a LITTLE bit of mud in the cab from my shoes and the back of the truck wasn't swept to HIS EXPECTATIONS... I had to take the truck back to my house (thankfully it was local) to clean it up to there "standards" or get charged a fee for a little mud I got cleaned up in TWO MINUTES... Will NOT recommend anyone renting a truck from them for sure!!!

Heather P. 
Rating:
5.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

Customer service was friendly and got the job done. Just what I needed

Jessie M. 
Rating:
5.0

Customer did not leave a comment.

Kamal D. 
Rating:
2.0

When I rented the truck for 2 days she hand wrote it on the paper. When I went to return the truck on the morning of the 3rd day, 48 hours later put us into the 3rd day that's how time works, Uhaul charged me for an extra day. When I said I paid for 2 days, 48 hours, the woman doing the billing at the drop off location never called me back. After a few months I just gave up. Uhaul is a rip off lying company. Make sure to stick to your guns and get EVERYTHING PRINTED, VIA THE COMPUTER, ON YOUR CONTRACT PAPERWORK.

Liana H. 
Rating:
4.0

I drove it for 11 miles and got CHARGED for 8 gallons of gas AT A COST OF $5 per gallon! What a joke! Never using U-HAUL again!

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
4.0

None

Caleb C. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
4.0

Customer did not leave a comment.

Mercedes J. 
Rating:
3.0

Make sure the vehicle is cleaned inside and outside before turning over to another renter. In addition, make sure vehicles are ready when scheduled to be. Don't make previous renter's problem a problem for the next renter.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Lily C. 
No reviews have been submitted for this location.

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