The start was wonderful!!
Victor E
Customer Reviews for Auto Elite Custom Classics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing ..service was quick and easy.. service was great customer service
Nancy PTbh I have no complain to the location to the truck to the person who help me with the reservation I’m very satisfied with that but yk where my concern is it’s your damn costumer service on the phone I called to ask for help about extending the time for the rental the lady I spoke too it’s hella damn unprofessional that’s all
Micko POverall disappointed and not happy. I made reservations more than a week ago for a one way truck to pick up in Concord and drop off in Oakland. I wanted to rent 12 moving blankets. I get a call 24 hour before moving day saying I now have to drive to Pittsburg and they cant do one way so I have to drive all the way back to Pittsburg (from Oakland) and now have to pay $1.39 per miles (so an extra 35 miles to come all the way back, plus 1.5 hours in time and gas). Then when we get there, they have no blankets available as requested. Truck had 1/4 tank of gas which would not get us to where we needed to go without stopping to fill it up. The price on my email said $75.81 due at time of pick up but now they charged me $122. Said insurance was $30 per day, where on line it said $15 per day, so just seems like the price was not what I was told when I first booked it. What is the point of making a reservation a week ahead of time only to not have that reservation honored? It was unacceptable to change my reservation from one way to round trip. I would NOT recommend uhaul or use it for future moves based on this poor experience. Also it was advertised that I could pick it up before hours with the mobile app and when I tried noting happened, there was no instructions on how to check out the car without an employee present.
David GThey are wonderful to work with
Victor EThe inside needs to be cleaned. The vehicle body was damaged, The right bottom flat mirror glass was broke, the oil light comes on but oil was topped off. The Guy who checked me in was great. Very respectful. The fleet wasn’t cool.
Danisha HThere was no dolly there was no lock the side mirror on the passenger side was broken. The lock on the passenger side door was broken.
alicia hI was told that the tank in the Truck was less than 1/4 tank. But when I took off, the gas tank was low with light on. There should be a requirement that the trucks be at minimum 1/4 tank of gas.
Nevin NThe Uhaul was dusty on the outside and sticky on the inside for some reason, i felt like I needed to wrap everything just to make sure it doesn't touch the walls or floor since someone's underwear was left in the back before I rented it
TOMMIE NExcellent customer service
LUIS PGreat customer service
JULIA QExcellent customer service!
JULIA LI would not recommend it because their hours are not correct. Unless you could guarantee your mobile app works then get it there.
Amal ANo one was there but I was able to obtain the keys through the app fairly quickly.
ROBERT MCustomer service was geat
EARLINDA BHave employees on site to help and not be there and talk on phone. Like it in person better.
ALECIA PAdvise the customers that the computer is down causing delays.
VANESSA CChill great people, thank you 👍
DANIEL MBe patient to d customer on our lapses
FERMIN NEverything is great as it is 💓
VICTORIA MPlease have dollies. They are very much needed.
LETTICE BKeep it clean, not Marty inside.
Omar RThere was a hole in the gas tank from someone puncturing the tank recently. I put $11 of gas in it and saw the tank leaking at the gas station. I returned the truck and they gave me a new one. I asked for a price adjustment of $11 for lost gas but U-Haul has not contacted me yet. You can see in my file that a new truck was issued to me. I will say that it was not the staff’s fault and they all were very nice and helpful and understanding. Jason
JASON JCourteous, professional service. Very clear (and patient) explanation of rental & return processes. Equipment (trucks) clean and well maintained. Easy return process, making for a pleasant experience overall.
Mattie WThe people were so helpful and patient with me. I was so stressed out about moving and I needed additional time and they made it so convenient to get the truck and to return the truck. He answered all of my questions and was absolutely amazing. Me and my husband enjoyed the experience.
Antinette Wthe invoice is hard to understand, i think i have been over charged. Tiffany
Tiffany GI reserved in addition to the truck, 12 moving blankets and 1 hand truck. Upon arrival I was informed they had been out of these items for two weeks. The truck ignition switch was broken and the vehicle was hard to start.
Kirk MVery unprofessional don’t have any equipment I put in my cart online can’t talk to nobody only book online the African American guy said he don’t like talking to people after I said the phone goes to voicemail
torrey fThe trucks are great! But what you need to improve is the 2 employees who who “ help me” Sunday 4th my reservation was at 9 am . Was 1 guy who claimed to be a “nephew “ and his “uncle “ was the main guy who was suppose to open . He arrive late, 9:20 smelling like alcohol and RUDE!
Sheilah CRough to drive into. The truck smelled like fish so I had to cover the floor before using Ok
JAMES VI had not rented a u-haul in 25 years and was totally un aware of the self self checkout system u-haul uses now.. The person who answered the local business number for this location sounded frustrated that I called to find out why the shop was closed when the website said it was open and that I needed assistance with the app when he told me it was self check out. If I wasn’t pressed for time I would have went to another location or used another vendor that has a manned office like the old u-haul location.
Lonell SFriendly and fast service
John POvercharged me and did not even have a dolly
Darshon BGreat customer service. Easy to book and friendly staff
james oHave Dollie’s available.
Donnetta EPoor service also lies
JACQUELINE GGreat customer service
EMILY AThe 2 dolleys I rented were not in the trunk so I had to buy 2 dolleys for my move
Alexandria PThe ease of the experience made the experience excellent. The equipment was in great condition and the staff was very accommodating.
Wandah PNo key for the lock Truck was very low on fuel Truck had a lot of scratches and damage all the way around it.
RAFAEL DVery helpful and friendly
DAVID WGreat service
DANIEL RGreat customer service
Edmund Gevery thing went great and very friendly and accommodating
MARCIA RContinue to do what you’re doing it working thank you I’ll be back to rent another one
FRANCISCOJAVIER NNothing I had the most professional gentleman I have dealt with in a long time. They answered all my questions and we’re amazing. Made my first experience the best. I thank them so much.
ALECIA PNothing, went perfect.
ROSS MExcellent location and great service
Akbar AThe app is too confusing for non tech people like me .
Stephanie CThe truck was filthy
RALPH RNo improvement needed...owner was nice, helpful, and treat you like a human being.. service was a wonderful experience
See VThe place where the u haul located is very not good place! I got into accident yesterday while returning the van back! The road where I'm returning the van is not good! I got tripped on the pot hole and get injured! And now my ankle is swollen.
MYLENE NEasy and fast
Francisco G