Customer did not leave a comment.Erubiel P.
Customer Reviews for Auto Expo LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't told me I have to drop u haul at same location where I picked up for that charged me 142 dollars that was much more than actual mileage I used I haul.Piyushbhai P.
Pick up went smooth with no issues other than having to go down the road to actually get the trailer.Robert N.
Customer did not leave a comment.Sandra D.
Customer did not leave a comment.Orrin C.
Great service and very helpful, Max and I believe Doug were very nice and great to deal withNadege J.
Returned in the middle of the day on a Wednesday and no one on site. Difficulty lifting trailer off of hitch, bad back. I was told someone would be on site if delivered during business hours.Chris B.
Customer did not leave a comment.Brandi S.
Instructions were very misleading. I was advised I could drop off at any U-Haul location. This was untrue and I had to drive the vehicle back to it's original pick up location.Sarah F.
Customer did not leave a comment.Kirsten B.
Everything was great. Exactly what I needed and on time with the service provided.Joshua C.
Customer did not leave a comment.Mark W.
U Haul dealer was not open during posted business hours, didn't answer phone number that I was directed to call on the contract. Noticed a different number on the building and when I called the man that answered said would be back in a few minutes. I waited and then called back to let him know would drop the small trailer next to the gate. He told me that I could not do that, then when I asked why he said he doesn't have a truck to move it with. I thought that was strange and asked why the uhaul dealer doesn't have a truck. This trailer was very small and didn't even require a truck to move it. He then told me to take the trailer to another dealer and that he was not coming to open the gate to allow me to return the trailer and would not accept it back. I called customer service, and while on the phone with customer service he arrived in one truck and with another truck with several men it. He opened the gate and I dropped the trailer by hand and by myself and left. He basically ignored me while I was there. Customer service suggested I take pictures as proof that I returned the trailer just in case. Then when I was leaving he went over and moved the trailer by hand???? So he arrived in a truck after saying he didn't have one, said he needed a truck to move the trailer and then moved it by hand without a truck. So not just rude and inappropriate, but also lied as well. WOW!!!! U Haul should really reconsider this dealer relationship. Wouldn't recommend this dealer to anyone. If you want any customer service at all go somewhere else. Horrible experience.Kevin W.
Better connectivity. The internet kept dropping and we had to restart the rental process a few times.TARESSA R.