Customer Reviews for Automar
(U-Haul Neighborhood Dealer)

127 reviews

3070 Rte 9   Cold Spring, NY 10516

(845) 265-2319

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(845) 265-2319

3070 Rte 9
Cold Spring, NY 10516

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Malcolm D. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

The van had a check oil light on, and the fuel tank was overflowing when I went to fill it, although when I then went to look at the fuel gauge it was not showing as full. All that said, the location is conveinently located.

MARCELLAHILDA B. 
Rating:
4.0

Customer did not leave a comment.

Jeffery V. 
Rating:
5.0

The process was super easy, the customer service was great-very nice rep.

ANITA P. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
1.0

Our pick up location changed to two different locations 15 miles away one location to pick up truck and another for the car lift, we were not given any help at all on how to hook up the car lift, no car pre-trip inspection was done at all they were absolutely no help at all. We ordered a hand truck which was not given to us. I would NOT recommend U-Haul to anyone. NOT A NICE EXPERIENCE

Raymond H. 
Rating:
2.0

Customer did not leave a comment.

Sandra I. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Kristine S. 
Rating:
5.0

So easy and professional

drena F. 
Rating:
1.0

This is the second time we have rented from this location and neither time was the vehicle ready at pick up time. A 151 mile round trip and we were charged for 214 miles.

John B. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Very nice service even when I switched to a smaller truck.

Georgia C. 
Rating:
5.0

Customer did not leave a comment.

JANICE J. 
Rating:
3.0

We dropped it off and no one was there. It looked decent and I assume they've closed our order, which was on time.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

This location for pickup was perfect, only about 30 minutes from our home. George, owner of Automar was so so helpful with the process getting us set up, etc. He explained everything to us, very pleasant and knowledgeable as well. We would highly recommend this location for future rentals for us and anyone else.

joan K. 
Rating:
1.0

I was told when we picked up the truck the blankets were in the back.. I received 12 smelly wet blankets not in bags.... thrown in the back of the truck..... When I got home... i realized they were wet and smelly and drove back to AutoMar to tell them I could not use them... They could only give us 9 dry/damp ones again not in bags... I did not want the other 3 smelly wet blankets. I did not know that this would be a problem when truck was returned.. Automar told me to call as UHaul is difficult to deal with. TERRIBLE CUSTOMER SERVICE

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Philippe C. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Only problem was that our pick up location changed 3 times and we had to drive 30 minutes to pick up.

Ellen B. 
Rating:
3.0

A better explanation of what I was being charged for you have been appreciated. I was quoted a price when I booked the rental reservation and charged a higher price. When asked for the difference, I was given no answer. I should have read what I signed closer as it appears something extra was added, so I am partially at fault.

Mylo E. 
Rating:
5.0

Customer did not leave a comment.

david H. 
Rating:
2.0

This is/was my confirmation fro yesterday 11/2/17: 96170960 When we arrived today, 11/3/17, no one could find this..there was no record. So not sure what to think, or say other than it wasn't a great experience.

ALAN S. 
Rating:
3.0

The furniture blankets (that I paid extra for) were stored in a back shed and they were wet, mildewed, moldy, dirty and smelly. A few even had bird poop on them and I couldn't even use them. The truck and dollys were fine though.

Everett T. 
Rating:
5.0

No wait, staff was super friendly and helpful, explained everything to me. I'll definitely rent from them again.

GABRIEL B. 
Rating:
5.0

I just want to say thank you to this location. I was supposed to rent a uhaul from the location in Mohegan Lake behind the town center but they cancelled my reservation without telling me on the day that I was supposed to pick it up WAY before my scheduled time. However, I would gladly make the trip to Cold Springs again if I ever need another Uhaul.

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Damon R. 
Rating:
5.0

Automar made it simple to rent u haul, great van easy to drive Great experience!!!

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
4.0

Customer did not leave a comment.

maryanne D. 
Rating:
5.0

Customer did not leave a comment.

LINDA V. 
Rating:
3.0

Customer did not leave a comment.

Eileen C. 
Rating:
5.0

Nothing, owner was very helpful.

Tracey A. 
Rating:
5.0

Very good service

Don G. 
Rating:
5.0

Customer did not leave a comment.

cesar L. 
Rating:
3.0

site closed on Saturday and Monday (when I returned trailer), no clear posting of where to leave etc, but hopefully they got it!

robert L. 
Rating:
5.0

Customer did not leave a comment.

Jeanni L. 
Rating:
3.0

Customer did not leave a comment.

RAVINDER M. 
Rating:
5.0

Customer did not leave a comment.

anthony A. 
Rating:
3.0

Customer did not leave a comment.

GEORGE V. 
Rating:
5.0

Customer did not leave a comment.

Jeanni L. 
Rating:
3.0

Put a U-Haul sign on the entry door, I wasn't sure which building or door was for U-Haul.

Carol T. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
1.0

Plain and simple don't use this place anymore. First of all it's rude to make me a customer wait then come up to a customer with a cigarette in your mouth. Did not know how much the bill was then charges me 150.00, he didn't even go outside to inspect the truck. I had to go to the back of muddy parking lot to pick up the truck.

CHRISTINE M. 
Rating:
5.0

Very efficient. Good experience

Don G. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
4.0

Please make sure customers know about the "tow" mode for getting power on hills, (maybe a sticker on the dashboard?) since that would have helped us, but we had no idea until afterwards that it existed. Thanks!

Robin M. 
Rating:
3.0

Staff was great and very helpful.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Peter P. 
Rating:
3.0

My only complaint is that this location was 30 minutes away from the location where I was moving to, I know there were locations closer than this one

MIKE D. 
Rating:
2.0

Provide quicker service. I waited 90 minutes to get the keys for the truck!

JEFF W. 
Rating:
2.0

Gentlemen was courteous but indifferent. Didn't offer to walk around the truck with me to inspect. Had me sign before had his associate bring truck upfront. Soon as I signed he went back to checking out a motorcycle another guy drove in. The truck did have a complimentary bottle of automatic transmission fluid to compensate for the leak.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

I may use them for my automobile service. They seem to have excellent integrity

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

ETHAN T. 
Rating:
4.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Very, very good guys.

john P. 
Rating:
3.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

Erin G. 
Rating:
5.0

The insurence was very high. Do you know why? Sang

SANG P. 
Rating:
4.0

I believe the alignment may be off a little bit.

JOHN L. 
Rating:
5.0

Staff at Automar very friendly and helpful. One question: I picked up the truck with 3/8 tank and returned it 3/4 full. Should I be credited for the extra gasoline?

Malcolm D. 
Rating:
3.0

Customer did not leave a comment.

Margaret S. 
Rating:
2.0

Customer did not leave a comment.

Josef G. 
Rating:
1.0

Customer did not leave a comment.

WAYNE P. 
Rating:
5.0

They were so wonderful and helpful. The best Uhaul location I have ever been to! George was the best!!!!!! He made sure I was able to use my $50 uhaul coupon with no trouble. Will ALWAYS use them.

ELIZABETH P. 
Rating:
3.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

George rocks!

NATALIE G. 
Rating:
3.0

Customer did not leave a comment.

Fernando Q. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
4.0

Customer did not leave a comment.

Deon K. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Nothing. Reserving the trailer was simple and fast. I needed the trailer quickly and was able to get it 1/2 hour after reserving it. The pickup location manager was courteous, helpful and very nice.

Gerard B. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
4.0

Customer did not leave a comment.

Katina W. 
Rating:
2.0

The Uhaul drop-off location in Cold Spring, NY was very convenient---close to the highway and 9S is a major road. The people there were very helpful--they helped me take off the trailer and even parked it for me, but i don't think it was obvious that it was a Uhaul drop-off unless you learned about it online. Sure, the office wasn't clean and was a bit unkept, but it still functioned as a drop-off. I would still recommend it nonetheless.

HEATHER D. 
Rating:
3.0

I had to initial that the cab was clean. I wasn't told what that was for just to initial. When I returned the truck to woodside I was told I'd have to pay for cleaning. They finally did waive the charge when I explained that this was the way I accepted the truck. They showed me where I initialed the green ticket in acknowledgement of a clean cab, but said that the people in Cold Spring probably didn't explain the purpose of initialing, which was true.

Doug S. 
Rating:
3.0

I have dropped off trucks at this location several times. Though it is dark and desolate, the drop box is secure and I always receive confirmation of my drop-off very soon afterwards. As it is a drop box with no personnel, take a video of your equipment to document condition.

AMANDA S. 
Rating:
1.0

EVERYTHING about my experience with your company was horrific and frustrating. If it can be avoided I will NEVER use Uhaul again.

ROBERT T. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
3.0

Customer did not leave a comment.

SONIA R. 
Rating:
3.0

The Check engine light was on. The truck was dirty in the cab and outside. Mud and dirt.

Paul L. 
Rating:
5.0

The service from the people at this location was above and beyond my expectations. Polite, friendly, personable and funny. I was running behind schedule to pick up the truck, called to let them know and they were very kind, helpful and understanding. I would definitely recommend this location.

pasha K. 
Rating:
2.0

Stop Smoking in the office.

charles S. 
Rating:
2.0

Service took a long time.

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

Darryl A K. 
Rating:
5.0

Very helpful Note: A problem with U-Haul overall is that their key drop boxes say to include the key and a copy of the contract. I only got one copy thus dropped it in the slot thus leaving me no copy. AutoMart said that they didn't really need a copy of the contract. The drop box wording needs to be changed to avoid client confusion.

Barry K. 
Rating:
3.0

Customer did not leave a comment.

frank V. 
Rating:
3.0

The original pick up location was not open. We ended up at the above location only after a 2 hour run around and delay. Will use Ryder next time.

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

KATHERINE K. 
Rating:
3.0

This location had very little to do with U-Haul, mostly a used auto parts and garage. I had to find the transporter myself, was surprised at its size as I was expecting the smaller two wheeled auto trailer. However, the owner quickly had someone help me back in and attach the tow and was generous with his time in doing the contract. He was quite frustrated with his interactions with the computer program. The location was quite a distance away from my preferred pick up point and I used a quarter of a tank of fuel getting there and back.

MARIANNE M. 
No reviews have been submitted for this location.

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