Customer Reviews for AutoPilot
(U-Haul Neighborhood Dealer)

68 reviews

90 N 600 W   Pleasant Grove, UT 84062

(801) 796-3981

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(801) 796-3981

90 N 600 W
Pleasant Grove, UT 84062

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: 9:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Danielle D. 
Rating:
2.0

Customer did not leave a comment.

Ada M. 
Rating:
5.0

Customer did not leave a comment.

Sauna G. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
4.0

Better communication.I returned the vehicle and the person said I could go, but I'd like to have known all was fine with the return.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
1.0

Would never recommend what so ever.. the 2 gentleman there where extremely rude and where annoyed of having my 2 year old in the office.. they didn't help me with my payment method until I nicely asked… would never recommend to anybody not for one thing..

isamar M. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

It would be great to actually select a location instead of having one selected for me.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

Madyson H. 
Rating:
3.0

Our original pick up location was for Provo, so not getting a heads up on the change of locations had us miffed. Also that we had to wait longer than expected for customer service because PG opened two hours later even though it was only 20 minutes away from the Provo location.

Jared G. 
Rating:
5.0

Customer did not leave a comment.

Lane B. 
Rating:
5.0

It was all good

Oranna A. 
Rating:
4.0

I could not find the contract number on the Emails I was sent on my I phone.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
3.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

Tell customer other places that we can put the equipment when they return it. We weren't sure if that was a good place to put it.But we figured that it would be ok there. Thanks SV

Sergio V. 
Rating:
3.0

Customer did not leave a comment.

Sebastian N. 
Rating:
4.0

Hello, I was charged a $25 cleaning fee however the truck was cleaner when I returned it that when I got it. Can I please be refunded for the cleaning fee?

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Fast and easy return! Very helpful!!

Lorilynn A. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Staff is super helpful. My friends used this location in the past too

SRINIVASA NAIDU C. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

easy peazy

DONALD E. 
Rating:
5.0

These guys were great. They were more than helpful. They assisted me every step of the way. Even helped my mom get a trailer too. 5 out of 5

Dillon B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERDANIE F. 
Rating:
5.0

Everyone was very friendly and kind and accommodating. They let me leave my vehicle there overnight and it is a great location.

Sara E. 
Rating:
5.0

Nick and Tucker made the check in easy and stress free.

trevin Y. 
Rating:
5.0

Very efficient

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE J. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
2.0

The person played me. The lights didn't all work. He said it was my wiring cord but it was his. I had to purchase a new one because I was traveling on Sunday and he wasn't open.

Ricky E. 
Rating:
3.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Friendly employees and great service

ROBERT B. 
Rating:
5.0

Nothing

JUSTIN B. 
Rating:
4.0

The app for pick up was really confusing, it wasn't clear that you had to process payment before it gave you the code. I had to call customer service to find this out. Also I had ordered two dozen furniture pads, but there were none in the truck, so I had to scramble to find an alternate solution. This was a big dissatisfier

Dustin C. 
Rating:
3.0

The location that was listed on Google for Pleasant Grove, UT, was no longer there. The current site was not listed on Google. Thankfully the person who answered the phone at a different location guided us to call the number on our contract so that we wouldn't pay additional charges. The actual (new?) site had very little (as in few, and very small) signage that indicated it was a U-Haul outlet and there happened to be no other trucks there at the time so it was not obvious that this was the right place to go. Very confusing and a bit frustrating. But once there, the sole worker on site was very friendly and helpful. I rated the location clean and inviting as Not Applicable because, while it was clean on the inside, it was sparse and unlike any other U-Haul location I've seen, and the unpaved parking lot was more like a salvage yard than a store parking lot. Maybe this was a new acquisition and will later be improved?

MERRY H. 
Rating:
1.0

Was told they were running late. That it was irrelevant whether or not he was there. To drop off the trailer alone. Not necessarily a big problem as I know how to disconnect uhaul trailers and have the strength to lift it, but not everyone would know how to do that or be able to.

BLAKE RONALD G. 
Rating:
2.0

At checkout the inside and outside of the trailer we rented was dirty. The customer service was very disrespectful.

Timothy F. 
Rating:
4.0

Customer did not leave a comment.

Eli P. 
Rating:
1.0

Customer did not leave a comment.

Brock S. 
Rating:
3.0

Online pick up was not user friendly and took significant time. I won't use it again

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Meaghan M. 
Rating:
4.0

Customer did not leave a comment.

Debbie A. 
Rating:
4.0

Customer did not leave a comment.

Sai Pavan V. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

A short training on how to operate everything.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

The folks at Auto Pilot were great to work with. Very friendly, quick, and helpful. The only thing that was off was that the 26' truck shook harshly at speeds between 40-60mph. Not sure if that's how that kind of truck is or if something was up with that one in particular. It was rather unnerving. Otherwise, totally happy with our experience!

NATHAN P. 
Rating:
4.0

Convenient location and friendly service.

Morgan J. 
Rating:
5.0

N/A

esperanza O. 
Rating:
5.0

Was really great survice the man deserves a bonus and a raise!!!

NATASHA L. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

martha M. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

What a terrific experience all around! This is the first time we've needed to do something like this, and the entire process went off without a hitch - and at a great price too! We will absolutely be doing business here again if we need a UHAUL in the future. Thank you!

Ben A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
No reviews have been submitted for this location.

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