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ROBYN G
Customer Reviews for Autotrends LLC.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You changed me $5.00 + credit card charges. Because I went over my miles. I got to my house at 1:30 pm and the next morning I took the truck to the mechanic shop then turned the truck and trailer off at the location. Again shove that laptop where the sunshine doesn't shine. You are not customer friendly.
David SGreat customer service
Denise CLearn some better customer service skills . Be gentle and polite to your customers. I will not be returning to this location . I was given a dusty interior truck with a tire light own . It had a musty old smell inside of it . The bed of the truck was full of black stuff that got all over my stuff. When I asked about the light that was on . I was told oh it’s fine the sensor isn’t connected to the truck anymore. The tires were full of rocks and mud on the driver side . The gas hand was two lines to E. I was given two keys . Only one worked . No one informed me . I told them I would be returning the truck the following afternoon. I was called at 9:30 a.m. saying I need to return it now . It’s late and it needs to be back now because a customer is waiting on it . I stopped by the location in the usual to get something out my vehicle. No one said anything then . Even though I told them what time I’d be retuning it . I took it back at the time I told the gentleman when he called being rude. He asked are you sure it will be back then . I returned it a few minutes before I said I was , and I was charged for another rental day . The place was closed by the time I turned in the keys . Also I tried to pay with cash , the guy said no cards only because I didn’t want to go through all that paperwork and deposit stuff.
WENDY TGreat customer service and support
Lisa MKeep up the good work
VICTOR BThe customer service was great. The price affordable. Very nice truck. The experience was very good. I will use again in the future.
LISA SI have already recommended this location and impeccable service to my family, friends and the entire neighborhood! I already have to use them again! Awesome!
CALLIE IKeep it coming
VICTOR BI initiated a case. Waiting to hear back from manager. Hole in roof allowed rain in box during 12 hour trip in truck that needs alignment. Truck pulls so bad you have to continually work to keep it in road safely. Told drop off location and they said ok
ZACHARY GMore equipment like dolly and blankets
VICTOR BThanks
ANITA HNo improvement! Excellent service
LISA Squick and simple transaction, good
RONALD TExtremely simple. In and out. No problems
Thomas HVery friendly and nice to work with.
GREGORY MLocal service was fantastic. I also appreciated the confirmation call two days before the rental to ensure that everything was set up.
KATHERINE WOutstanding customer service!
PATRICK HMore info at pick up as to credit card.
RICHARD VThe owner was exceptionally helpful, kind, and accommodating! We need more like him!!!
STANLEY WThey went beyond in helping me, I arrived after hours to return equipment 8pm and he meant me there to help me unhook trailer.
PHILIP GI wouldn’t change nothing
ERICA S