Customer Reviews for Autoworx
(U-Haul Neighborhood Dealer)

1,403 reviews

3640 Kennebec Dr   Eagan, MN 55122

(612) 284-9330

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/25/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(612) 284-9330

3640 Kennebec Dr
Eagan, MN 55122

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/25/2021 - 11/28/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good experience through and through......

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
1.0

Customer service was very rude. Talking over customers while they're speaking

LARRY J. 
Rating:
3.0

Was told that vehicle gas tank was “full” but discovered after driving 3 miles that it was not….. I took a picture of the fuel tank display. Was told afterwards that I should've looked at the “link” sent to me to verify. Felt like a little “set up”. Was told no adjustment or refund could be made. Buyer beware….

MARYJO K. 
Rating:
5.0

Customer did not leave a comment.

Miranda J. 
Rating:
3.0

Too out of the way and isolated in an industrial area. Drop off after hours was not easy. There was no room to park the trailer so I had to put it half way in the driveway as no parking spaces available.

ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

JON J. 
Rating:
1.0

The worker was rude and inept. Upon asking about the hold for cards or cash he was sarcastic and ended up being wrong. Over all a condescending asshole Upon telling him his truck had drive issues his first response was to tell me I did some thing wrong instead of listen to his customer explain how the truck was. So I stopped and just got out of there. Good luck to this guy and location. I'd never use this one again

ANDREW Z. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
4.0

Had to pick up truck at one location and drive an hour to pick up trailer. wiring harness for trailer was not working upon connection. Staff fixed issue in short order. Not too happy about the inconvenience of getting trailer. Timing interfered with my pre scheduled UHAUL movers contract.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

FABIAN R. 
Rating:
5.0

Aaron was absolutely FIRST RATE! Truly exceptional! Best UHaul location I've ever experienced and I've been a customer many times in many locations.

Christian S. 
Rating:
5.0

Very friendly and smooth communication.

MIKELL S. 
Rating:
3.0

I was not contacted by a Uhaul Rep as requested. I did not use the moving blankets that I requested.

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Gentleman at the counter was exceptional! I had a small window of time to complete the job and he made it very quick for me to get going and when I returned he was cognizant that I was running behind and made the return happen without me waiting. THANK You! I will be a return customer because of your ability to provide an excellent experience!

TANIA O. 
Rating:
4.0

Don't make old people who are not tech savvy try to deal with taking pictures of fuel gauge, mileage and damage. Personal service is important.

Jane T. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Nice customer service and helpful guys to hitch and unhitch my rental trailer. Would definitely go back in the future.

Rahul K. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

The person that helped me there is always so nice and friendly. This is a clean store.

Carmel J. 
Rating:
5.0

Everything went very smoothly

DHONDUP T. 
Rating:
5.0

Cleaner truck with working adjustable seats and mirrors.

Anne L. 
Rating:
5.0

Customer did not leave a comment.

HAMZI H. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

lawrence E. 
Rating:
5.0

The people there were very helpful honest and kind. My first experience and they really supported me- answered all my questions

SHERYL B. 
Rating:
5.0

Great customer service.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Lizabeth R. 
Rating:
3.0

The app was giving me trouble so I wasn't able to do the entire pick up process via the app.

Josie J. 
Rating:
3.0

Location was okay, but the app stinks. Would not use the app again. Both check in and check out did not work.

JOHN B. 
Rating:
4.0

GPS did not recognize my location so picking up truck was delayed

JEFFREY Y. 
Rating:
1.0

It took 6 hours for us to get a truck I had reserved before hand, three phone calls to customer service (that you sat on hold for over 20 minutes each time, before getting a human),1 visit to another location to get a truck, there was no one on site to help when our truck was stuck behind another truck... and no one in the company could get ahold of a manager for the site or employ who could help with the problem. AVOID this LOCATION

Jane B. 
Rating:
4.0

I had a good experience from the location, but bad experience overall. I booked a truck at the Saint Paul location and the truck was not available for pickup and was relocated to Eagan. I ended up paying much more for mileage and gas along with an extra 45 minute round trip to get the truck and return the truck

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Mike Z. 
Rating:
5.0

Great parking and sevice. Equipment is always in good shape and clean. Service is as good as my favorite Uhaul location in Arizona

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Customer did not leave a comment.

Lizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
3.0

Pick up at location that you set up at. Not going to another location because of no trailer.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Pauline N. 
Rating:
4.0

NA

marvin M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Pick up location was fine. The 24/7 pick up took 30-45 minutes to complete. The approval to get key lock box code took too long. The 30-45 minutes past the pick up time did not add that time on the return time. So I lost 30-45 minutes of the rental time. Needed the additional time. The 24/7 pick up should be smoother and more efficient.

Lawrence D. 
Rating:
5.0

Although the after hours "self" drop off process is pretty easy, I had a difficult time trying to find the link to start the drop off process.

Michael S. 
Rating:
5.0

Dude at the counter was very helpful, and pleasant

William L. 
Rating:
5.0

Customer did not leave a comment.

Corey K. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Nothing ! The person we had helping us was courtious, professional, friendly, and fast ! Everything was clean and ready to go. I would reccomend this pick up location to a tone I knew or met. Great experience.

kate N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

The only complaint I have is when my pick up / drop off location was changed it added an additional 18 - 20 miles to my driving for the day. So at 1.29 /mile and a couple extra gallons of gas when re-filling the tank, my rental was roughly $30 higher than if my original location (or one closer than the final) was used. I did receive a voicemail the afternoon before the rental but did not notice it until I was already at the initial location.

GENE O. 
Rating:
3.0

Really long wait to get our truck

CARL Z. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

trina D. 
Rating:
5.0

When I talked to Bryan on the phone he said the vehicle I was going to Toe would work on a car dolly no problem. This was incorrect I had to pull the driveshaft off. So I had to buy $100 worth of tools to make this happen. I was not too happy I would rather have rented a car trailer. Pretty upset would love a discount thank you.

Brandon E. 
Rating:
5.0

The gentleman that waited on me was fantastic. Extremely helpful and he provided great customer service,

lee S. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer Service at pick up desk was excellent!! Very friendly & knowledgeable!! Was easy checkout & easy return to rent the Uhaul truck we needed.

EVA L. 
Rating:
5.0

When checking in online, the camera feature does not work for Chrome/iOS. Customers will have to use Safari in order to use the camera.

Tiana D. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Make sure the customer receives the right truck because I got a 10 feet truck and that is not enough truck to move a one bedroom apartment I had to Make two trips.

ANDRA B. 
Rating:
5.0

Great customer service!!

Jim S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Quick in/out and good parking. One of the best UHaul offices I've visited.

Jeffrey S. 
Rating:
5.0

Great job! I was extremely satisfied with the entire experience.

chris B. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Selma A. 
Rating:
5.0

Customer did not leave a comment.

LORI T. 
Rating:
5.0

The guy running this location (sorry don't know his name) was super awesome, helpful and friendly. Very good experience.

JAMESARTHUR E. 
Rating:
4.0

Customer did not leave a comment.

HARLAND S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Except for the fact that the vehicle did not start with a full tank of gas, an issue easily dealt with, everything was exactly as expected.

Cecilia W. 
Rating:
4.0

had some serious mechanical problems with this truck. Didn't think I was going to make it to Sioux Falls, SD.

James H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Nikolas V. 
Rating:
5.0

Customer did not leave a comment.

LAKISHA C. 
Rating:
5.0

Everything was great. And the staff was very nice and accommodating! I appreciate them and their help today!

Reanna E. 
Rating:
3.0

The pick up via phone options needs some assistance with timing and redundancy. Also returning via app charged an additional $25 cleaning feee as I indicated not ready for next family as I had leftover blankets I didn't use and had no way to take them from truck.

Melissa L. 
Rating:
4.0

The only thing I did not like is the emailing of my receipt. I would like an email copy, but I do not like leaving a place without proof in my hand that I paid. For me, that's not acceptable.

marcia V. 
Rating:
5.0

The online check-in tool is awesome if you want to pick up early or drop off after hours. I turned the truck back in during normal hours and the staff was very friendly.

Daniel F. 
Rating:
5.0

I discovered that the wipers need to be changed

Daniel Z. 
Rating:
4.0

Customer did not leave a comment.

Karen C. 
Rating:
2.0

The online experience w was terrible and when I called for assistance, the customer service reps had a poor attitude and were not interested in supporting a positive experience overall. I'll look to work with other companies before returning to uhaul.

daniel T. 
Rating:
5.0

Customer did not leave a comment.

JAEHYU L. 
Rating:
3.0

Customer did not leave a comment.

ALAN W. 
Rating:
3.0

I had to call service to come out and fix the lights. Why would you rent me something that did not work? They knew and sent me on my way. suggesting that I call for them to come to my home. The gentleman was helpful, but it was an inconvenience to me.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Overall good experience and friendly staff.

Ken M. 
Rating:
5.0

The guys working were great!

MARIO R. 
Rating:
5.0

The office staff was very friendly and helped to setup the trailer. The reserve, pickup and return was very easy.That was my second time renting the U-Haul trailer, always good experience!

MAO C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND F. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
No reviews have been submitted for this location.

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