Customer Reviews for Aylett Mini Storage
(U-Haul Neighborhood Dealer)

253 reviews

778 Anne Ln   Aylett, VA 23009

(804) 769-7338

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(804) 769-7338

778 Anne Ln
Aylett, VA 23009

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was well taken care of, very welcoming atmosphere!!!!

FLORALENE N. 
Rating:
5.0

Customer did not leave a comment.

RANDYTHOMAS B. 
Rating:
5.0

Chelle was an excellent representative for your company

RONALDLEE B. 
Rating:
5.0

Customer did not leave a comment.

SHALLUM JARIUS B. 
Rating:
4.0

Customer did not leave a comment.

ARELIAGERTRUDE W. 
Rating:
5.0

The staff was very friendly and helpful

Gene S. 
Rating:
5.0

Nice . Did the trick . Staff was awesome

THOMASHUNTER G. 
Rating:
5.0

Smooth transaction, convenient hours 7 days a week.

RONALDJOSEPH O. 
Rating:
5.0

Transaction was smooth. Exactly what I expect from U-Haul.

Chelle C. 
Rating:
4.0

The lady was nice and came out to greet me at the door

RONALDLEE B. 
Rating:
5.0

Shelley was courteous and efficient. If someone asked me about renting a Ryder U Haul It Truck, l would highly recommend Aylett Mini Storage.

THOMASORVAL D. 
Rating:
5.0

The location was above average. The fact that uhaul decided to change my location and consume a few hours of my time fixing was not acceptable.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
4.0

Customer did not leave a comment.

Crystal M. 
Rating:
5.0

Customer did not leave a comment.

Roy C. 
Rating:
5.0

Customer did not leave a comment.

ANNE R. 
Rating:
5.0

I reserved a truck at the warsaw location but when I got there the people there didnt speak English or no anything about the prosess he said do everything online I tryed for 2 hours and could not get it to work after I called someone else they said all there trucks were already reserved I went to 2 other locations till I found one it was a 4 hour process just to get one quite ridiculous I was told to call n get 50 dollars back it's just to much

Christy D. 
Rating:
5.0

The staff was very helpful and made the entire process effortless.I will definitely use this location again.

Arthur D. 
Rating:
4.0

Drop off location was no longer Uhaul services. Had to call Uhaul (on hold for 20 minutes) to find out where to deliver the truck. Next place did not have parking availability for this truck but did allow me to leave it

Christopher S. 
Rating:
1.0

Customer did not leave a comment.

steven m R. 
Rating:
5.0

Absolutely nothing, everything was great, including the sales lady. She definitely made it easy and fast.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

marie W. 
Rating:
5.0

No changes needed.

dan V. 
Rating:
5.0

Excellent staff and support

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Betty B. 
Rating:
4.0

nothing

Teddy K. 
Rating:
5.0

No changes needed.

dan V. 
Rating:
3.0

I am highly upset with UHAUL NOT THE LOCAL SITE...I REQUESTED A SMALL TRUCK APPLIANCE DOLLY AND FURNITURE PADS. THE TWO LOCATIONS THAT I WAS SENT TO 2 Miles apart didn't have either. I had to buy them myself and pay extra as well as milage to pick them up with the UHAUL. I will never recommend UHAUL TO ANYONE.

William C. 
Rating:
5.0

Customer did not leave a comment.

Birdena P. 
Rating:
3.0

Possibly a larger driveway area would make trailer manuevering a little easier.

JACKIE H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Truck had a loose gasket around front windshield which we called our pickup location to let them know. We didn't encounter rain so we were lucky

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Alicia T. 
Rating:
5.0

Everything was great. Attendant was very nice and helpful.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Phyllis H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Wonderful, helpful manager.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Carl D H. 
Rating:
5.0

None at this time.

PHAULETTE W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Have a more selection Or have one of everything but I I understand it's a smaller lot but is convenient to a lot of people in the surrounding areas . But Great service

Maraschino W. 
Rating:
4.0

CSR Sherrie was very helpful and friendly !!

Rating:
5.0

Customer did not leave a comment.

Cheyenne S. 
Rating:
5.0

Very nice and helpful!!! Nothing!!!! Awesome Place!! Love the gift shop!!!

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

Fred B. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Nothing I can suggest.

JIM P. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
1.0

Customer did not leave a comment.

GARY J. 
Rating:
5.0

I want to commend Mittzi Jones for being there to assist in the receiving of the U-Haul truck I rented. Even though her computer was down and she should have been closed I was able to deliver it to her location. I knew I was getting close to the mileage on the contract and other dealers in the area wouldn't take the truck, she did and I was very happy. I would recommend her place if your looking to rent a U-Haul item because of her kindness and friendliness. She came thru for me when I didn't know what would have been the next step. Thank you again! ALso it would be great to have cruise control on the trucks. With most interstate driving and each driver wanting to save on MPG, this would be a great asset.

Erik B. 
Rating:
5.0

Diane was great!!!! Friendly helpful great customer service!!!

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Hoyt W. 
Rating:
4.0

U-Haul was not able to accommodate our needs at the facility nearest our location. We had to drive 40 miles round trip to get the trailer we needed.

Jim P. 
Rating:
1.0

The additional items I requested on-line when I placed my order were not available. Even though I placed the order on-line - the attendant stated she didn't have it and everything had to be re-entered. When notified several minutes following truck pick-up that the air conditioning was not working - she stated she was unable to help us - call customer service. I would never use this location or recommend it to anyone. Since there were mechanical issues with the truck that were very apparent - the pick-up location must not have inspected the vehicle for safety and functioning prior to rental to the customer.

Amy D. 
Rating:
5.0

Great customer services. Glad they had a vehicle availble last minute.

ROB P. 
Rating:
4.0

The worker at this facility would not let me hookup the trailer, she "had" to do it. Well, she didn't tighten down the tongue to the ball on my hitch, not at all!! When I began to load the car hauler, it jumped up and dented/scratched by pickup truck. It cause a lot of damage.

Howard W. 
Rating:
5.0

Great

Kimberly D. 
Rating:
1.0

reciving person some what rude

ALEX H. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
2.0

I should get a partial refund because of how long it took for my payment to be processed. I had to wait for this to happen.

SYLVIA R. 
Rating:
4.0

Have the trucks filled topped off instead of a 1/8 of a tank.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

Shannon A. 
Rating:
3.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Professional and friendly. Gave us a very warm welcome to the area. Answered all of our questions about our new town and gave us lots of information. Very pleasant lady.

SHANNON A. 
Rating:
5.0

Awesome experience very nice lady,.

WADE H. 
Rating:
4.0

Customer did not leave a comment.

Eddie W. 
Rating:
5.0

Customer did not leave a comment.

Renee E. 
Rating:
5.0

Customer did not leave a comment.

norma H. 
Rating:
5.0

Customer did not leave a comment.

LISA J. 
Rating:
4.0

The lady was helpful, but she not had a truck with no lights too.

Paula G. 
Rating:
3.0

Have a jack available to lift the tongue to make it easy to connect trailer to vehicle hitch. It is almost too heavy to lift manually, even when empty.

Ronald P. 
Rating:
3.0

Customer did not leave a comment.

Sara D. 
Rating:
4.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
3.0

The lady working here is very nice, but chatty, which is difficult when in a time crunch. I arrived shortly after opening to pick up my truck before movers arrived at my house. I got home and realized she did not give me my furniture pads. I had to go back to pick them up, and thankfully arrived just moments before the movers. It's a nice place, just not very time efficient when dealing with the stressors of moving.

Erin W. 
Rating:
5.0

The staff here were quick and thorough. In and out very quickly during pick up and drop off. I'm very pleased.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

Very friendly.

JESSE H. 
Rating:
5.0

Customer did not leave a comment.

bill S. 
Rating:
5.0

Customer did not leave a comment.

Teddie L. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Nothing i was highly satified.

dwayne V. 
Rating:
5.0

Customer did not leave a comment.

Orlando W. 
Rating:
4.0

It was kind of slow getting my receipt..The dollies was not in the truck and I paid for it ..and it was needed.. the attendant couldn't refund my money..so I have to wait til she talk to her manager..So am waiting on my refund

Brenda F. 
Rating:
4.0

Customer did not leave a comment.

conway P. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

The lady working when I picked up the u-haul was the same as when I dropped it off. She was such a sweetheart! She made the experience easy and pain free. I'd recommend her to anyone in need!

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

MARCY B. 
Rating:
5.0

It is extremely refreshing to have such a pleasant and helpful experience with Shelley, from Aylett Mini Storage, while determining and filling my transportation needs for my hauling business. From the ease of our initial telephone contact, through all of the paperwork and final documentation, Shelley was fast, efficient and helpful. Maybe you could clone her, but realistically give here top stars and the many thanks she is deserving.

Doug C. 
Rating:
4.0

Customer did not leave a comment.

JOAN W. 
Rating:
4.0

Customer did not leave a comment.

Kristin B. 
Rating:
3.0

Customer did not leave a comment.

Jasmin H. 
Rating:
5.0

Customer did not leave a comment.

IDA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Ford van had an amazing ride. Very comfortable. Treated well from beginning to end.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
No reviews have been submitted for this location.

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