Customer Reviews for B R S

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B R S

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kimberly W. on

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Better customer service from agent. Online application was not user friendly. I had to fill it out several times and take pictures 5 times.

robert S. on

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My problem is not with the facility but with U-Haul itself, for refusing to allow me a one-way rental, or to give me a two day rental on a smaller truck, costing me an extra $200 with an excuse for every option that would not cost me unnecessary mileage and gasoline, telling me there were no trucks available when I’m driving past U haul centers with lots full of trucks, having me pick up my truck at an abandoned building where I have to phone someone to come meet me, and drop it off to no one, when there is a U-Haul Center right down the street Where I could’ve left my vehicle safely. Telling me there was no one-way rental available within 60 miles of Cumming Georgia which is 40 miles from Atlanta, where I drive past dozens of U-Haul places every day . You hustled me out of an extra $200 this time, it won’t happen again

Victoria K. on

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This location was quick to get us a last minute Uhaul! They were the only location close enough to us that had the truck size that we needed! The place looks a little run down, but they are super helpful!

Johnny P. on

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The place was a complete wreck. It took forever to check out because he had a bad internet connection and he double charged my card.

kelly O. on

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Was charged twice and still not fixed.

Patricia H. on

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Customer did not leave a comment.

Brittney M. on

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This location is a shady company. They will scam you out of your money. This is a third party. They also LIARS! Just to get more money out of you. My experience was the worst i ever encounter. The manager or guy on duty is lying saying i never return the uhaul. Who keeps a uhaul to drive as a personal vehicle. I have my own car so what will i need with a uhaul truck. Then this truck was not up to part in maintenance. I would not recommend anyone to the location. The office is abandoned house with car parts all over the floor. They have no heat in this abandon house.

Davin L. on

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Customer did not leave a comment.

jimmie W. on

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This was the worst rental service, that I have ever experienced in my life time. THAT LOCATION SHOULD BE CLOSED FOR EVER.

Mark Andrew R. on

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An absolute junk heap. Looks like a crack house, actually. Junk heaped everywhere inside the house. Guy who was running the place (owner?) was nice enough but didn't have the accessories on hand that we reserved in advance. (furniture dolly, complete set of furniture pads.)

Jessica A. on

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Speedy service!!

Joy C. on

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Customer did not leave a comment.

Jean Francois P. on

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First, this location is an absolute mess. Holes in the walls and ceiling, no door handle anywhere and a sofa full of random items I would never sit on. "Somehow", I was told by the attendant that he couldn't complete my reservation unless I was taking the $14 insurance. It was made clear that I would get a refund for that $14. Of course, I never got a refund even after talking to the attendant on numerous occasions. Made a complaint to the Uhaul office and even the manager didn't bother to call back. It is not about the money, it's about the principle that you do what you say you will do.

taylor K. on

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The place is super sketchy and unprofessional.. I should've read the google reviews 1st because they said the same thing! I was overcharged and they claim that we didn't return the vehicle. I am currently getting this investigated.

ANGENETTA B. on

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Mr. Ali has great customer service. I was very satisfied with the service & equipment. No comment on improvements.

Robert M. on

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store closed at drop off time (9:40). no answer at store phone and number on door. Both mail boxes full. Had to drop trailer in front yard by myself Spent 40 min. on phone with main Uhaul with no results. Finally contacted store agent on his private phone stated would sign in tomorrow.

matthew C. on

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We arrived at 9:00am to pick up vehicle, as per our appointment, and the office was locked. We had to call a number, and had to wait until after 9:30 to get our reserved truck. Also, there was a water bottle full of piss in the cargo area.

Ronald A. on

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Not helpful at all

PAMELA P. on

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Great customer service.

Brian D. on

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Was told by someone to just leave the trailer there, that the Uhaul rep checks in every once in a while. Also, was not given a receipt for the return. An email receipt showed that the trailer was returned 1 day later than actual return.

Jennifer L. on

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Customer did not leave a comment.

Mary F. on

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Customer did not leave a comment.

Traci M. on

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Service was quick and vehicle was clean

Lonade R. on

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Customer did not leave a comment.

Michael T. on

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Store was very cluttered and dirty, batteries and misc parts all over the floor, tools on the desk, etc. It was only about a mile from the preferred location listed in Decatur, which was much nicer. The person at the Scottdale, GA store was very nice and helpful however.

Elizabeth Turner T. on

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The person who was running it was very nice. The place was very very very run down. The van was in horrible shape with body damage. It was all very sketchy.

MD A. on

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Very good

Christopher A. on

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I was almost an hour late for my days work due to the proprietor here getting in late then taking almost 20 minutes to check me out when I was the only person there. The communication here between the proprietor an UHaul as well as clients needs a great deal of improvement.

Roderick T. on

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Tryed to charge me for dents in van that were already there,

IRVIN H. on

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Make sure that all trucks have heat/ac and all employees trained properly when it comes to credit card/ debit transactions

Ashley S. on

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Long wait! Uhaul was on E when picking it up. Unorganized and overpriced! Never will use this location again. Received way better service in Conyers