The staff was friendly, the rental process was smooth and truck was clean. Overall a great experience!
Reinaldo P
Customer Reviews for BBS Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return was after hours we were able to do self checkout. There was space available in lot to return the trailer.
Timothy DAlex was awesome and helped get everything put together as well as helping load on my vehicle!
James WEfficient-helpful-kind-courteous-stayed until I was safely on my way
Jesse RThey were friendly and professional. Everything went flawlessly
Donnell DEverything went as planned.
Brian WBoth gentlemen I interacted with were so kind and helpful. It made for a great experience!
Andy HThe returning process was wierd. The app didn’t work. No one was in the office during working out. Was able to reach a person on the phone. But it took longer that I expected after sending the odometer picture.
Cathy ZYes they were the best and we were stressed we will use them and recommend them !
Joan GSuper nice guy working there. Hands-down, the quickest we were in and out picking up! Returning was easy, too, as we used the app to return since they were closed on Sunday.
Neil KMr Charlie does a fantastic job!
Guy TExcellent customer service! I will definitely be renting from them again. Easy to get in and out with trailer.
Karen BThe setup and transaction went very smoothly. The team there are very prompt, professional, kind, very communicative and easy to work with.
Kemet SEarlier pickup would be better
Albert ACharles is awesome
James CQuick to get rental. Rental was clean and drove well.
Barry BWell the first time I ever used BBS Auto Sales, they didn't even have the truck I rented. I rented a 26 foot truck and all they could give me was a 12 foot truck. This time, they put the key in the wrong box, so I had to call customer service to get access.
Richard PWhen I booked the truck it was one price. When I picked it up, it was way more expensive. When I returned it, I was charged more money for going over miles. It was supposed to be unlimited. I’ll never rent from you again and make sure no one I know does either.
Kevin HGood
charles bBBS auto was the perfect and closest location to my home, and it went perfectly. E Rose
Elaine RFriendly staff and easy to deal with.
Michael SSign on the door said they were out for lunch at 2 and then said if they were not back in 15 minutes they were out for dinner as well.
JONATHAN LCompletely satisfied.
Willie SBoth guys were super friendly!!
Bill SVery friendly and helpful!
Beth PSofia does a great job at this location.
duane jThis place was great! Awesome people great work ethics easy going!
JOHN DVery helpful, Friendly and professional
Michael AGreat Experience. Easy and efficient, much needed when moving. Thank you.
CHRISTOPHER WNo recommendations . I enjoyed the experience
Mark DCharlie helped me through the rental process and we were hooked up and out of there in no time.
John CThe transmission for the truck that I used gears down really hard at times. May need a fluid change.....
Mark RVery helpful and quick
Michael HSuper easy drop off! One way rental was very convenient!
Mark PTerrible experience and will never rent with uhaul again after this
Brendan CI paid using a cash app card which I use for regular banking. What was supposed to be a simple local move less than 20 miles 7 miles from the pick up location 7 miles to the location of the goods less than 0.3 miles of move and a drive back And I was charged for 5 gallons of gas as well as a double charged for gas. I was originally quoted at 39.99 for the charge of the move and somehow I had to pay $100 and I’m only getting four dollars back after the move. The truck was in perfect condition and I only used 21 miles total on a half empty truck at the time of pick up this was a terrible experience and I don’t know how with the easiest move possible I ended up getting charged Almost the entire deposit.
Stunner T1. Do what you inform renters that you are going to do, such as contact you prior to your scheduled pickup regarding in what to do... 2. Answer the phone when you are called.
Dennis CGreat service and fast
Angel CGreat customer service. Easy in and out process with zero delays.
Gary FThe staff was the only thing better than the vehicle. Alex and Mr. Charlie were AMAZING!!
Lolisa JVery helpful and courteous nice job
JESUS BVery disappointed, I had to load the trailer by myself. The person text me telling to send photos. It was very unprofessional.
Donna MAlex was the person that helped me. Very nice and very helpful. I was in and out with my trailer in 10 minutes.
Robert BThe customer service was Great!
Latessa AWhen we arrived to pick up the rental the office was closed (Monday office closed), but the employee drove up at our 1:00 pickup time. It would have been nice to had known this upfront. The van was out front ready to go. We picked up an appliance dolly and 12 u haul blankets. The cab was clean, but the floor mats were dirty. But it had been raining. I did sweep out the back, but it was not too bad. Loaded and made it to our destination no issues at the drop off point.
Kenneth KAll good for me
Randy ONeed better attention to truck check out at end of trip. Took several days for check out to occur.
Ronald B