Customer Reviews for BP Division And Noble
(U-Haul Neighborhood Dealer)

Rating:

2.0

I do not blame the location. The truck reserved for me was not there. The gentleman working was very nice, but didn't seem to have any availability to do anything about it. Took a long time to get through the app, call U-Haul and have another truck assigned. Took me at least another 30 minutes. Then upon return, the new truck assigned was not in my app, so I had to call yet again.

Rating:

1.0

This is not the fault of the pickup location or the owner of the gas station. But, we had to wait almost 3 hours hours to pick up our truck as Uhaul failed to schedule a truck even though I had a confirmed reservation. There was a 15' truck at the location but it was not checked in. They could not find another truck within 20 miles of the Chicago metro area! My wife and I were on hold on separate phone calls with Uhaul scheduling to try and get a truck. We were on hold most of the three hours getting transferred from regional scheduling to local scheduling, and back and forth several times. Eventually, the owner of the gas station got ahold of the local uhaul contact person and managed to check in the truck. The gas station owner and staff did all they could to help, but there are just a drop off and pickup location and this problem was beyond their control. This was a Uhaul scheduling problem. The Uhaul app is very poor as well. No concessions were made on price and a discount was given despite all of the time and energy wasted in this process.

Rating:

5.0

The online system is difficult especially for older people.

Rating:

3.0

My gas gauge was lower than the contract said to have it filled to when i picked it up

Rating:

1.0

Terrible support

Rating:

4.0

They were pretty efficient, nothing special.

Rating:

4.0

Amanda with support was a huge help!

Rating:

1.0

Filthy truck, little to no gas and no help inside. You would be appalled if you went there yourself. Beyond pathetic

Rating:

2.0

They did not give me my dolly , or cart thing which I paid $7 for

Rating:

2.0

The truck was nasty! So much trash all over the front cab. Fast food wrappers, glitter, kids toys, a hair brush and pharmacy wrappers. On top of that, it smelled like an ashtray in the cab! Seems like someone is using this as a personal vehicle and smoking heavily in it. I was getting a headache from the cigarette smell.

Rating:

3.0

It was just a drop off location. No check in or anything. We didn’t know where to park. The gas attendant was nice but again just a drop off location

Rating:

2.0

Incredibly misleading, app didn't function and I had to speak to at least 3 different reps over the phone to sort out initiating the rental. Staff behind counter was misleading and flat out lied about his ability to initiate rental, and then when I needed the key he had it behind the desk. I would never use this location again. Person I spoke with over the phone was very professional and helpful, walked me through the steps and was out of california (nancy?). I give her 10 stars out of 10. Previous phone reps could not assist and gave incorrect recommendations, to go to other location in the middle of Chicago at rush hour traffic.

Rating:

3.0

The rental is in partnership to the BP gas station next door. The staff at the BP was a young lady who was adamant she had to be a part of the rental process but didn't know exactly how. She wanted to see my app rental pictures for checkout and close out. The app malfunctioned as well at closeout and j had to send the final pictures via email.

Rating:

3.0

Downtown Chicago.... CROWDED... Could not find a parking spot...The BP attendant was NOT Helpful.... asked that "Drop at another location". Just when we were trying to determine the next best location..... the UHaul Representative pulled up in the UHaul Maintenance Truck... Walked directly towards us... Asked if he could help... and said "I will take care of that for you.." and all was well. He is the reason I would recommend this location... All business... Service was GREAT!

Rating:

1.0

Better customer service on site

Rating:

2.0

Poor WiFi so he couldn’t get the contract to load. When I asked if the dolly and furniture pads were in the truck, he said “if they aren’t I could call customer service” Then he told me I could look through the other trucks for my supplies. In zero degree weather, I looked through trucks for furniture pads. Finally found some but the were damp from snow and ice

Rating:

5.0

Location was great. App /website kept crashing but store made it easy.

Rating:

2.0

Rude. No place to park

Rating:

4.0

Pick up was easy. The only problem was that I was supposed have moving blankets. None were included, and the personnel said he had never seen blankets in any rentals. I had to drive to another U-Haul location to get the needed blanket. I have had to make several calls and several chats to get it resolved. I still need to make another call to resolve the billing of the blankets.

Rating:

3.0

Charged for a dolly and pads that were never provided. Disappointed. Counter staff was friendly but couldn’t help much outside the app to modify my reservation.