Customer did not leave a comment.Jessica M.
Customer Reviews for BP Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joe G.
I had originally made my reservation at Express Lube, but arrived later than expected and was unable to pick up my truck. I called U-Haul customer service and was placed on hold. While I was on hold, I used the website to make a new reservation at BP Express. I drove to BP Express and picked up the van, all while still on hold with customer service. Never did get to talk to customer service. The van was fine (near-new and very clean) and the experience at BP Express was simple and easy. I'm glad U-Haul has multiple locations in the Kenosha/Racine area that are not far apart. However, it would be nice if it were possible to talk to a human when calling their customer service line.DAVID P.
The employees seemed to not know they even had haul vehicles, let alone know what to do with them, and the English skills were so poor I gave up.Taylor R.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Ketan P.
I was told the truck has a full tank of gas but it did not but upon returning it I was forced to fill the tank. I spoke with the attendant and refused to believe the truck was not full when I received and changed his story many times. He said he took a picture of the tank every time it was returned but did not have a picture at the time of the previous driver. I drove 11 miles and had to fill 4 gallons! That does not add up. I was given a contract Through email that I never seen nor signed prior to returning the vehicle that did speak of gas charges. I would not recommend this location to anyone. I also find paying 0.99 a mile on top of paying for gas to be ridiculous.Misty R.
Customer did not leave a comment.Carol S.
When I arrived at the location I had to wait 30 minutes for the Uhaul worker to arrive and help me. This is after I was forwarded to this location from a previous location I was told to go on the internet.Nancy G.
Very easy to schedule and rentBezotte B.
Customer did not leave a comment.taral P.
The only person there kept taking gasoline customers making me wait for at least 15 minutes. I was also a gas customer since I filled the uhaul (with my credit card) before dropping the truck. Was I supposed to get documents to prove I dropped the truck?Robert F.
More than 1 person working there. He took care of me and was waiting on other customers at the same time, it was a gas station. But besides all that, he took care of me as fast as he could.MICHAEL S.