The rep at Baers was outstanding: the truck was clean but ran a little shaky.Vicki K.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendlymichele S.
Customer did not leave a comment.Alicia O.
Customer did not leave a comment.James W.
Customer did not leave a comment.Doug M.
In person check in is easier and I would prefer that for next time. Very clean truck and everything was ready to goRyan B.
Customer did not leave a comment.TODD O.
Absolutely nothing. Service was great. Rep was nice and forward, very quick in and out. I was helped with lnstall. She was knowledgeable and efficient. Not a single complaint here.Daniel G.
Customer did not leave a comment.Theresa C.
Customer did not leave a comment.Janet E.
Customer did not leave a comment.ANDREW L.
Customer did not leave a comment.Sam S.
Customer did not leave a comment.STEVEN H.
All good,nothing to improve!Kenneth G.
Service person was surely. I rented items that weren't available and she said. â€œJust because you select the. Online doesn't mean we actually have themâ€ with an attitude too. Not a very pleasant experience. Does not seem like she likes her job very much.Ronald K.
Customer did not leave a comment.TAMMY V.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.John G.
glad to have a local family businessCarrie K.
Customer did not leave a comment.Randy R.
Customer did not leave a comment.William K.
Customer did not leave a comment.nathan B.
I was having trouble connecting to the location for mobile check in. The person at the location was not pleased, as she indicated she was getting ready to leave, sorry I inconvenienced her; she could not have been more rude. Not at all pleased with the experience, and will think twice about using U-Haul again.KEVIN F.
Customer did not leave a comment.STEVEN M.
I am however confused at the $79.00 rental fee. I thought it was $19.95 plus mileage. This is disappointing.MARI-KAY B.
Easy pick up. Easy drop off. An overall great experience.Donna H.
Outstanding customer service. Thank you! I will definitely use Baer's services when needed in the future.Diane R.
Customer did not leave a comment.Kenton R.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.Brian W.
It was confusing to park because on returning there were not enough spaces.DEBRA R.
The rental/pickup/return process was economical, fast and easy. But wondering why the fine print in the rental agreement stated that U-HAUL doesn't rent trailers to Ford Explorer owners. This caused me to worry that on the day I picked it up that I'd be told I couldn't rent the trailer. But no problems in the end.William K.
Very friendlyTHOMAS F.
Customer did not leave a comment.CARRIE K.
Customer did not leave a comment.Peter W.
Customer did not leave a comment.JUDITH N.
Customer did not leave a comment.William K.
Very kind and personable front desk.CAROLYN M.
Customer did not leave a comment.LEO M.
Customer did not leave a comment.SCOTT R.
The only problem we had with the Uhaul trailer was it leaked rain water through the divets and tie down rings and some of our boxes got wet. When we called Uhaul roadside assistance they came even with a major thunderstorms and helped us get another Uhaul trailer.MARY H.
Not related to Baer Storage, but my trailer reservation time and location was not honored. It was cancelled / moved time twice in the 30 hours before scheduled pickup. I had to drive 50 minutes (110 round trip) to pick up a trailer to get it the morning I reserved. This was uhaul central scheduling. This was not acceptable.Dennis M.
Customer did not leave a comment.robert S.
Keep doing what your doing, great experience.SCOTT R.
I appreciate how easy and smooth this whole process was. Great customer service! Thank you!Laura J.
I did notice that there was a nail in the back tire on the passenger side! I/we did not hear or notice any leak on the tire - but you may want to keep an eye on it OR get it looked at!?REBECCA H.
You are fabulous! We love this Uhaul location. Personalized service makes all the difference.JENNIFER G.
The people were friendly, and the equipment was clean and well maintained. I will be using the same location again in a few weeks.JOHN S.
This is the second time I've rented a trailer. The couple was very nice and even inspected my hitch before I hit the road. The whole transaction only took 5 minutes.DAVID P.
Was told to park and drop my trailer in a spot myself and unhook after I stood waiting 15min. I'm a senior citizen but so ok I did. Went back inside and hes helping people that came in 25 minutes after me!!!! Tells me he will email my receipt as soon as he finishes with those people. Fine, I'm still waiting over 24 hours later. I've used uhaul several times this year and planned on several more times but I'm done. Very disappointed..FRANK B.
Truck was a piece of junk. The steering was so loose and sloppy it was all over the road. I was constantly over correcting the steering to get it to go straight. And the weatherstrip around the drivers door was loose and every time i opened the door it fell off. So now I had to take extra time to re-attach it.MARK K.
Customer did not leave a comment.heidi S.
Customer did not leave a comment.Ginger C.
Customer did not leave a comment.CLINT M.
Customer did not leave a comment.jennifer T.
Great customer serviceEllen W.
Customer did not leave a comment.MARK E.
Customer did not leave a comment.Philina S.
Excellent client service , Thank you !!Jose H.
Customer did not leave a comment.Jeffrey T.
Customer did not leave a comment.William K.
Customer did not leave a comment.Diane B.
Location seems far awayMieczyslaw M.
Customer did not leave a comment.Alex G.
Van was clean. Smell of cow poop from previous user was strong. I understand that smell is hard to remove.DAN P.
Very friendly and helpful staffDiane B.
Quick service, truck and other items were there, clean, and in great condition. Nice place, and friendly staff.Matthew B.
Customer did not leave a comment.Bradley L.
This dealer is not the closest but definitely well worth the extra travel time. The Saukville u-haul dealer that is close to me never has the trailers available when I need them.JOSEPH Y.
Customer did not leave a comment.EDGAR K.
Customer did not leave a comment.Stephanie R.
I guess Dave had to sweep out some mud and dirt in the back of the U-Haul. I didn't know that when I filled out the first questionnaire.Diane B.
Customer did not leave a comment.Kevin S.
Explain the return process a little better.Carolyn G.
Customer did not leave a comment.Matthew H.
Only improvement would be for staff to be more educated on pending charges that showed up with zero explanation! Had over $200 pending for 3 days when total was only $56. Was not made known, not everyone has extra available at all times! If I was simply made aware, it would have been no issue! Truck was not cleaned out, stuff was on dash from previous renter but the gentleman at the counter handled it well, he was honest and recognized employees mistake, didn't make excuses. Still a good overall experience. Would happily use location again!Aubrey W.
Customer did not leave a comment.Deanna V.
Loved the online after hours check in procedure!!!David E.
Provide brooms for sweeping out the box/trailer.Constance S.
Went great!!Kenneth S.
Customer did not leave a comment.Chris L.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Erwin T.
Everything was ready and they even saved me money.Kim S.
I had an issue with providing alternative contact person at time of pick-up. Once I provided one that would actually pick up phone at 6am, I got kicked out of system because it said they couldn't get a hold of him. I called my dad and he said they called him. Once I logged back in it then said everything was approved. Other than that the smart phone pick up and drop off was easy.Steven M.
No problem GreatRoland B.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.Eliot D.
Customer did not leave a comment.Jerry K.
They were so helpful and a pleasant to work with. The dog is just a cutie.Ann K.
Stay as you are.Thomas B.
It would be nice to see what equipment is at the desired pickup location.Heidi S.
Customer did not leave a comment.Scott L.
Customer did not leave a comment.Dan B.
The guy who helped us at pick up was very friendly and helpful. Drop off was easy. Truck worked just fine.Matthew R.
Customer did not leave a comment.Howard H.
Nothing it was an overall excellent experience.Sandra G.
No change. Rental was easy and quick.Walter S.
Great experience. Very accommodating. I had reserved an open trailer and on the day of pick-up there was an unseasonal snowstorm. They were able to work me to reschedule without a problem. They helped with hookup and made sure everything was working. equipment was well maintained. I will be using them in the future as well as recommending them to others.Gregg S.