Customer Reviews for Baer Storage
(U-Haul Neighborhood Dealer)

621 reviews

160 W Progress Dr   West Bend, WI 53095
(1/4 mi East of Hwy P)

(262) 334-1123

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 334-1123

160 W Progress Dr
West Bend, WI 53095
(1/4 mi East of Hwy P)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

To make sure that the gas had been replaced before a charge gets added onto the final bill. But, when I called and explained the matter was resolved.

Cheryl D. 
Rating:
3.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

GENE S. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
4.0

I was double charged for my rental even though I returned it the same night. I contacted customer service but they have not gotten back to me—very disappointed.

Patricia S. 
Rating:
5.0

I have rented twice this summer from Baer Storage and am completely satisfied. I can't think of anything they need to do different

DENNIS H. 
Rating:
5.0

We had no problems so I can't think of any improvements needed. 😀

Robin V. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Later hours of operation to accommodate those who work later than 3pm

chad S. 
Rating:
5.0

Customer did not leave a comment.

Gene Z. 
Rating:
5.0

Add more vehicles to your fleet

Bob D. 
Rating:
5.0

Customer did not leave a comment.

DON F. 
Rating:
2.0

Have a designated area for dropping off.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Nothing. Great customer service.

GREG N. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Luke O. 
Rating:
4.0

Staff was very friendly and helpful.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
4.0

Tell customers to not use movers help. Above and beyond movers didn't show up on the day of the move. And demanded cash payment after they were paid by u-haul

Bob D. 
Rating:
5.0

Customer did not leave a comment.

Raul P. 
Rating:
4.0

None at this time.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Very friendly and knowledgeable staff!

angela D. 
Rating:
5.0

Customer service was pleasant and friendly. We did not have to wait.

Jeanne G. 
Rating:
5.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

RAE L. 
Rating:
3.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

This is a great location with very friendly staff.

CARLA V. 
Rating:
5.0

Customer did not leave a comment.

doug S. 
Rating:
5.0

Always very helpful!!!

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

LISA L. 
Rating:
4.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

owners of location were there..equipment was ready to go and in excellent condition..easy in.,..easy out

James S. 
Rating:
5.0

Check in & out was fast and EZ and great equipment.

Vern H. 
Rating:
5.0

I cannot recommend any changes. The faciity and staff are first-rate, and the entire experience was fantastic

John F. 
Rating:
5.0

Customer did not leave a comment.

Brody S. 
Rating:
5.0

Have hours later than 3pm, chose another uhaul place on my last experience because of later hours, and will use them from now on because of better hours.

Jeff T. 
Rating:
2.0

People every rude. 2nd time we have used this place. Will not again. Amount was more than stated on website.

jakob F. 
Rating:
5.0

Just the best

Robert B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

LISA Z. 
Rating:
4.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Thank god the employee was available to assist us with pick up! The app was not working for us and the uhaul 1800 number said 15 mins to call back.. after the auto call back called us we sat on hold another 30 mins before it HUNG UP ON ME!!! I have never been more mad, we had movers waiting on us. The nice woman who's emergency contact on the door reset the reservation and that Allowed us to access the truck but after being IGNORED but uhaul 1800 help line!!

MEGHANN K. 
Rating:
5.0

Customer did not leave a comment.

Robin V. 
Rating:
5.0

Staff was courteous, informed, and very helpful

John F. 
Rating:
5.0

Location always answered phone calls to answer tougher questions than answered online before rental. Very polite and respectful. All was on time as promised and easy to rent.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Andrea L. 
Rating:
5.0

Everything went smoothly.

Michael K. 
Rating:
5.0

I used 'remote pick up' because the location was closed at my requested, scheduled pick up time. It was a bit challenging for me however, calling the listed number when I was ready to give up proved to be extremely beneficial. The gentlemen I spoke with was incredibly knowledgeable, helpful, friendly and patient and took the time to walk me through every step to make certain I was able to accomplish what I was there to do. Kudos to him!!!

Laurel G. 
Rating:
5.0

Customer did not leave a comment.

Nicole N. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R. 
Rating:
5.0

Quick and Easy pick up and drop off. No issues.

Tina S. 
Rating:
5.0

Great service!!

Catherine L. 
Rating:
5.0

Rick was very nice

Michael M. 
Rating:
5.0

Customer did not leave a comment.

don C. 
Rating:
5.0

Customer did not leave a comment.

catherine L. 
Rating:
5.0

All went well. No improvements needed.

JERI W. 
Rating:
5.0

Customer did not leave a comment.

tomas L. 
Rating:
5.0

Customer did not leave a comment.

Buck R. 
Rating:
5.0

Everyone at Baer Storage was very helpful. Very easy to work with.

Eric P H. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth T. 
Rating:
4.0

Get a more reliable website when a customer has to return the vehicle after hours. After repeated attempts and verifying my phone was set to do so, it was unable to confirm my location where the truck was returned. Very frustrating, and was concerned I would be charged $20 extra for a convenience fee since I wasn't able to complete the process online through no fault of my own.

christain P. 
Rating:
5.0

App was lousy. Location service didn't work to check the vehicle back in

Patrick P. 
Rating:
3.0

Customer did not leave a comment.

Michael Q. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Kinda cluttered but we found a place to back the truck into by the other trucks in the yard.

Alexander C. 
Rating:
5.0

The mobile app check in was not user friendly it kept asking for my phone number and telling me it was invalid make that easier and everything will go smoother

Kara F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Excellent customer service!!!!

Wayne J. 
Rating:
5.0

Customer did not leave a comment.

Deb S. 
Rating:
5.0

Great transaction. Everything was easy to use. Clean truck. Service was friendly and professional. Highly recommend.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

CURT P. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

very good would use this place again

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

JANE W. 
Rating:
5.0

Customer did not leave a comment.

ALLISON G. 
Rating:
5.0

Customer did not leave a comment.

PAULA C. 
Rating:
5.0

Customer did not leave a comment.

NANCY R. 
Rating:
3.0

Customer did not leave a comment.

fredrick K. 
Rating:
5.0

Nothing, the vehicle was in good working order.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Liesl S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Nothing to improve.. however, the fact that I received a call from the pick up location to go over the process to pick up my truck on Sunday using the phone app was amazing. She took her time to explain the process and sent me a video.. GREAT CUSTOMER SERVICE

Armando M. 
Rating:
5.0

Customer did not leave a comment.

jack T. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Nothing. Service was excellent

BRUCE K. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
5.0

Just want to mention that the engine on the uhaul did start to surge quite often when idling. Thought it was going to stall on me. The steering also felt like it was binding when making maneuvers in the parking lot. May need to have this one looked at. Just a heads up. Thank you.

Marc M. 
Rating:
5.0

I am not accustomed to driving a large truck so I felt bad that I could not back into the parking spot that I had taken it from. I just did not feel confident I could do it because the spacing is so tight. I was not trying to be difficult - I just did not want to hit anything. Otherwise, the attendant was helpful, spot on with her actual estimate for the miles I would drive. A smooth experience - except for the heavy lifting.

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Love it thank you for your help

IESHA P. 
Rating:
3.0

I'll drive the extra 1/2 hr to go somewhere else. Where there are nice people.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

Unexplained $20 charge after dropping van off. Filled the van with gas before dropping off, only thing i moved was a mattress and box-spring from my bedroom at my other house, so i know there was nothing to be cleaned. so the 50 dollars i planned on spending came out to around 90 after everything. i understand refilling the gas, but this hidden 20 dollar charge on my card after the fact is complete bs.

BRENDAN K. 
No reviews have been submitted for this location.

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