Customer Reviews for Baer Storage
(U-Haul Neighborhood Dealer)

499 reviews

160 W Progress Dr   West Bend, WI 53095
(1/4 mi East of Hwy P)

(262) 334-1123

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/2/2021: 8:00 am - 10:00 am

Services at this Location:

Contact Us

(262) 334-1123

160 W Progress Dr
West Bend, WI 53095
(1/4 mi East of Hwy P)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 10/2/2021: 8:00 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

I was not able to check truck back in online requiring my location so that function did not work at all

PATRICK M. 
Rating:
3.0

I like the after hours drop off procedure.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

NANCY J. 
Rating:
5.0

Friendly and quick.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

The dolly got in the way towards the end of the move and I would've rather not had it there at all.

DANIEL S. 
Rating:
1.0

Customer did not leave a comment.

Zahoor A. 
Rating:
4.0

Customer did not leave a comment.

Erin J. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS B. 
Rating:
5.0

Customer service was lacking on online pick-up.

BETH K. 
Rating:
5.0

Very friendly and helpful staff. Will use this location again.

HEIDI K. 
Rating:
5.0

Could not have had a better experience!

Ralph W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

LOUIS A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS E. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN E. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL K. 
Rating:
4.0

Customer did not leave a comment.

SCOTT G. 
Rating:
5.0

All was good. Very good customer service.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Very nice receptionists. Excellent service

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

AMY J. 
Rating:
4.0

Customer did not leave a comment.

DONNA N. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

darren M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
4.0

Had a problem with the remote return, system could not find my location. Spent over 30 minutes trying to get this to work and couldn't.

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

MANDY M. 
Rating:
4.0

No one was there

RANADA J. 
Rating:
5.0

Customer did not leave a comment.

EDGAR K. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEYANN H. 
Rating:
5.0

Customer did not leave a comment.

Rob R. 
Rating:
5.0

Customer did not leave a comment.

MARIE V. 
Rating:
4.0

Have rented from this location multiple times and they do a good job.

Lynn O. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Staff was friendly and helpful.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Lester C. 
Rating:
3.0

I was told by U-Haul the moving blankets were discounted because my reservation was not honored and I had to pick up a different size truck at a different location. When I picked up the truck the location had no information on record.

GREGORY S. 
Rating:
4.0

it was ok. I picked up after hours. Went well for the first time. I'm sure the next time will be faster.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Heidi T. 
Rating:
5.0

Great place to rent from

JOHN M. 
Rating:
5.0

Outstanding customer service! Trailer was spotless and ready for us on time. We're return customers and have always had a great experience at this Uhaul Dealer. We had even stored out camper here in the past and never had any issues. Highly Recommended!

Kenneth O. 
Rating:
4.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

CHESTER V. 
Rating:
5.0

Great price. Easy to use.

JOSEPH B. 
Rating:
4.0

Trailer was in good shape, no issues.

Chris A. 
Rating:
3.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
4.0

The rep at Baers was outstanding: the truck was clean but ran a little shaky.

Vicki K. 
Rating:
5.0

Super friendly

michele S. 
Rating:
3.0

Customer did not leave a comment.

Alicia O. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

In person check in is easier and I would prefer that for next time. Very clean truck and everything was ready to go

Ryan B. 
Rating:
3.0

Customer did not leave a comment.

TODD O. 
Rating:
5.0

Absolutely nothing. Service was great. Rep was nice and forward, very quick in and out. I was helped with lnstall. She was knowledgeable and efficient. Not a single complaint here.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
4.0

Customer did not leave a comment.

Janet E. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

All good,nothing to improve!

Kenneth G. 
Rating:
2.0

Service person was surely. I rented items that weren't available and she said. “Just because you select the. Online doesn't mean we actually have them” with an attitude too. Not a very pleasant experience. Does not seem like she likes her job very much.

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

TAMMY V. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

glad to have a local family business

Carrie K. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

nathan B. 
Rating:
1.0

I was having trouble connecting to the location for mobile check in. The person at the location was not pleased, as she indicated she was getting ready to leave, sorry I inconvenienced her; she could not have been more rude. Not at all pleased with the experience, and will think twice about using U-Haul again.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
3.0

I am however confused at the $79.00 rental fee. I thought it was $19.95 plus mileage. This is disappointing.

MARI-KAY B. 
Rating:
5.0

Easy pick up. Easy drop off. An overall great experience.

Donna H. 
Rating:
5.0

Outstanding customer service. Thank you! I will definitely use Baer's services when needed in the future.

Diane R. 
Rating:
5.0

Customer did not leave a comment.

Kenton R. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

It was confusing to park because on returning there were not enough spaces.

DEBRA R. 
Rating:
5.0

The rental/pickup/return process was economical, fast and easy. But wondering why the fine print in the rental agreement stated that U-HAUL doesn't rent trailers to Ford Explorer owners. This caused me to worry that on the day I picked it up that I'd be told I couldn't rent the trailer. But no problems in the end.

William K. 
Rating:
5.0

Very friendly

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

CARRIE K. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

JUDITH N. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Very kind and personable front desk.

CAROLYN M. 
Rating:
5.0

Customer did not leave a comment.

LEO M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

The only problem we had with the Uhaul trailer was it leaked rain water through the divets and tie down rings and some of our boxes got wet. When we called Uhaul roadside assistance they came even with a major thunderstorms and helped us get another Uhaul trailer.

MARY H. 
Rating:
3.0

Not related to Baer Storage, but my trailer reservation time and location was not honored. It was cancelled / moved time twice in the 30 hours before scheduled pickup. I had to drive 50 minutes (110 round trip) to pick up a trailer to get it the morning I reserved. This was uhaul central scheduling. This was not acceptable.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Keep doing what your doing, great experience.

SCOTT R. 
Rating:
5.0

I appreciate how easy and smooth this whole process was. Great customer service! Thank you!

Laura J. 
No reviews have been submitted for this location.

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