Not a thing. Both women who assisted with check in and were fabulous, helpful and polite. Great customer service!
Cindy P
Customer Reviews for Bagley Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good location but the customer service is nothing like an actual uhaul location. And on a hot/humid day it would be nice if the air conditioner actually worked.
Sharon MI rent a lot of U-Haul trailers and this is the first time I was asked to sign a piece of paper that said if I did not get the trailer back on time, I would be charged an extra $350!! it was not on a U-Haul letterhead. It was a note that was printed on paper and cut off. I think by that marathon station to make extra money.
Jim SCustomer service was not very friendly. Also, need to be more upfront about costs of rental.
DeMarco WUHaul server made experience very poor. Cashier’s customer service was great, absolutely not her fault, but equipment was damaged as well.
Noell SVery friendly and helpful assistant.
JAMES GStaff was very nice and super helpful
Erika CI bumped the old u haul truck on the driver side on the fender and had to pay a large fee since I didn’t buy the insurance. You couldn’t tell anything was wrong with the old truck.
Lynn WThe truck did not handle very well. The front steering was all over the place. Had to constantly make steering corrections. The moving blankets were very “linty”. Had the shake off the lint and dust off the furniture after using the mats.
Larry MThe location changed my drop off date as they rented out my trailer to a new person. Then called me and told me my rental was late when I still had two more days per my contract.
Misty LThe woman who helped me was fantastic!
ROBERT BVacuum the car regularly.
Grace AYoung Lady was doing the best she could with a line of customers. She made it what needed to be done.
William FEverything was okay
Michael BU-Haul should make it more clear up front that customers are expected to both pay a mileage fee and refuel the truck before return. I understood the mileage charge, but I assumed the fuel policy worked more like a standard “return it reasonably full” arrangement rather than needing to replace fuel so precisely. It was also obvious the previous renter only added enough gas to make the gauge read “F,” which makes the process frustrating and inconsistent from customer to customer. Overall, the rental process itself was fine, but the pricing and fuel expectations should be communicated more transparently. Also, backup cameras on the larger trucks would be a major improvement.
Joseph SThe 15' UHaul was in worse condition than almost any truck I've rented. The biggest issue was the brakes making a loud sound once it warmed up. But the truck looked old and worn out overall, and far less clean at the start than I am used to. The check-in process was also very slow, taking 25 minutes from arrival to leaving the lot for a simple 4 hour rental.
Thomas MDirty cabin, bad odor. Pick up with only a quarter of fuel tank which is hard to return with the same amount. U-Haul won’t refund any excess fuel at return but will charge you if less than pickup or has extra miles.
Giuseppe MWe only went 14 miles and after putting $12 in gas in we were still told that it wasn't good enough.. never ever should we even had to put gas in let alone $12 worth for 14 miles
Julie HThe Uhaul app was down, as well as the Uhaul website - thankfully the Attendant she was able to go old school and actually fill out the paperwork. Though it took longer than expected, it was a pleasant experience, because of the attendant.
ERIC Sbetter maintenance on the vehicles
Ashley AThe U-Haul associate was great. She was very friendly and professional. I can’t recall her name but she ran the Marathon gas station petite woman brown hair.
haydee nThe app for returning is absolutely terrible. Uploaded picture got the loading bar had me retake retake retake again thankfully someone inside was there when I returned it or would have never been able to complete the return.
Buddy SCashier was very nice
Ronald AThe. Employee was in a bad mood.I had to ask About returning hours and all that.The app was clinching a little when I did it.Called in the morning to verify they received the key and everything was good.The lady was very rude They charged me a cleaning fee and the truck was clean.They also charged me a 20 processing g fee when I used tbe app when I returned it
Deborah GThe paper work said the truck had 15/16 of fuel in the tank before I left . When I got in the truck checked the gauge said it was below 15/16 . When I actually got on the road and started driving the gage went to 3/4 even slight bit under the 3/4 mark! Gas gauge on the truck is faulty I ended up filling the tank completely because the fuel gauge stopped working while pumping and I couldn’t accurately fill the tank and when I questioned the attendant she said she clouldnt refund the difference. Next time I’ll just use my truck and rent an enclosed trailer .never using U-Haul again
Nicholas GBusy gas station location.Gas station customer are taken care of in between Uhaul customer. Uhaul customer have to wait while they take of them while they are also taking care of you. Short hand
helen mThe service was amazing and The worker who helped us was very knowledgeable and helpful.
keagan dThey did charge me $27 to clean out truck... The truck was cleaned out. I'm going to go back and complain the truck was spotless as I am a clean Ninja. Maybe just another way to make some money in this world we live in of deception
DALE BHad a great experience with no complaints Melanie was great to work with
MICHAEL SGreat experience as always at this location, excellent customer service at front desk.
KATHLEEN TVery courteous and helpful service
STEPHEN WGrate people, great service, will use again
HARLAN RExcellent customer service!
JOSE RStop the judgement when you see a group of people of color especially when conducting business. Also when someone hands you something you DO NOT place it on the counter and slide it to them that is highly disrespectful. Also if someone place a reservation and tell you they DO NOT need something added on it should not be placed on the vehicle taking up space and when you take it off because it’s in the way you get charged for it because it was moved and never was notified of this or had this issue in the past
DeVryon GThe price was higher than expected and double the previous year. Equipment was not the best shape the tie down straps were weathered out falling apart. Not safe
ODERETI Bvery tight area to turn around with a trailer.
JEAN GLady inside was very rude to me. Didn't want to help me get logged into the app so I can return my vehicle and she was very unpleasant treated me like I was bothering her
RONALD AMelanie was so wonderful and so sweet. She was the only one and handled both the U-Haul and the gas station client needs with kindness. Give yourself a little time because it is a small operation but they do a great job.
SHANNON RVery unprofessional and incompetent staff working. I will not be back. Very rude when I arrived, looking for a rental. Highly disappointed!!
AMY SIts very well maintained and the uhaul person explained all charges very well. Excellet
BHARGAV PNot worth my time or money!
JILL DThe truck had garbage in it and was dirty not swept. The clerk had no idea what she was doing and the process took way longer than needed. For the deposit I paid partial cash part card. I was not made aware that the mileage minimum was 50. When I returned the truck that took way longer than needed. She processed the return of the miles and said that all the refund was going back on the card that I did not get cash back. I left and had to go all the way back to get the cash. I specifically asked her. She brushed me off and said no. Very disappointing
KAYLA RThe lady who helped me was very nice and patient. I appreciated her. The thing I would like the most is if the price was less per mile. I’m low income and so would have helped even more.
SUSANN BCosted way too much for the length of time the van was used.
Jerome SSamantha was extremely professional and courteous. My experience was easy and very pleasant.
LISA MCan smells like smoke
Daniel CFast and friendly service!!!
JOHN FSam the girl who helped me was terrific. Got me in & out quite fast while dealing with a Uhaul website issue. Same goes upon return. Fast & friendly.
Bob HSystem was down, process was stressful
Shauna RNothing, everything was perfect. no issues to report and when I return the vehicle, the attendant was friendly, upbeat and positive.
Martin BFilled up gas at the location, put 3.3 gallons in after using the truck for 25 miles, pump is clicking off as if full only to get charged for being 2 gallons short. Not a good experience for that alone
JACOB NThank you for exceeding expectations. Very good group of people to work with.
PRISCILLA CToo much money for a terrible service.
GWENDALYNN KVery knowledgeable and helpful staff. Easy pick-up and drop-off. Highly recommended.
SCOTT F2 hour late and was charged a extra day
JEFFREY SOriginally booked it to pickup amd drop off at elyria ohio location ,Then a Uhaul rep,Called me and said they didn't have it at that location ,So switched me to middleburg location ,,Without informing me that the whole booking changed ,Went to drop it off on elyria ohio and was told I needed to take it back to middleburg hgts location,,Left it in elyria ohio location for the night and stopped in the next aftrnoon and was told rudely by traffic that if I didn't take it back that I would get all the extra charges and will never rent from Uhaul again,,Uhaul will deff be my last choice ,,Untrained employees and rude
GEORGE J