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HAMPART S
Customer Reviews for Balboa Beers LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While the staff at this location were friendly, professional, and helpful, the overall experience did not meet my expectations for a U-Haul facility. After being contacted and asked to change my pickup location, I expected this location to be fully stocked with the moving supplies I needed. Unfortunately, the facility was very small and had limited inventory. For example, I specifically needed wardrobe boxes, but none were available. While they carried furniture covers and a few other moving supplies, they did not have the variety of boxes I would typically expect from a U-Haul location. As a result, I had to make an additional trip to another U-Haul facility in Northridge to purchase the boxes I needed, which added time and inconvenience to my moving day. In addition, the truck’s tires were low on air and had to be filled before I could leave the Northridge location, causing another delay. The Balboa staff did their best to assist and provided good customer service, which I appreciated. However, the lack of inventory and equipment readiness made the overall experience less convenient than expected.
Christopher CNothing, the clerk was very helpful and very professional and got done all what I needed to get done on time and fast.
Frank S